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Pellets Stove
Instruction Manual
Model
Douro 12kW
Read these instructions carefully before installing, using and servicing the unit. This
instruction manual is provided with the product.
Mod.868-B

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Summary of Contents for SOLZAIMA Douro 12kW

  • Page 1 Pellets Stove Instruction Manual Model Douro 12kW Read these instructions carefully before installing, using and servicing the unit. This instruction manual is provided with the product. Mod.868-B...
  • Page 2 * SOLZAIMA disclaims any responsibility for damages to the unit if installed by non- qualified personnel; * SOLZAIMA is not responsible for any damage to units not installed and used in compliance to the instructions included in this manual; * All local regulations, including but not limited to national and European standards, must be observed when installing, operating and servicing the unit;...
  • Page 3: Table Of Contents

    Table of Contents Package Content ..................4 1.1. Unpacking the Unit ................... 4 Safety Precautions ..................4 Advice on action in the event of a fire in a chimney (includes equipment) ..6 Technical Specifications ................7 Installing the Free Standing Pellet Fire ............9 5.1.
  • Page 4 Maintenance ................... 41 13.1. Daily Maintenance ................41 13.2. Weekly Maintenance ................41 13.3. Additional Cleaning ................43 13.4. Cleaning the Glass ................45 Alarm / Failure / Recommendation List............46 Maintenance Plan and Log ................ 48 Maintenance Guide Label ................. 52 Installation Diagrams................
  • Page 5: Package Content

    Figure 1 – Unpacking the unit 2. Safety Precautions Solzaima is not liable for any damages to the unit if the specified precautions, warnings and operating procedures are not followed. Units manufactured by Solzaima are easy to operate and special attention was given to their components in order to protect users and installers against accidental damages.
  • Page 6 After removing the packaging, verify the contents to check its integrity and completeness. If the package contents does not correspond to the parts list specified on item 1, please contact the entity from whom you purchased the unit. All the unit's components guarantee its operation and energy efficiency and should only be replaced with original parts provided by an authorised technical assistance centre The unit must be serviced at least once a year by the installation engineer.
  • Page 7: Advice On Action In The Event Of A Fire In A Chimney (Includes Equipment)

     Solzaima offers an optional safety system that allows you to connect your boiler to a UPS unit, thus avoiding problems related to a power failure and ensuring that the fume extractor will continue to operate under such conditions until the complete extraction of all fumes;...
  • Page 8: Technical Specifications

    4. Technical Specifications Douro Features Units 12 kW Weight 1110 Height Width Depth Diameter of the fume discharge pipe Reservoir capacity Maximum heating capacity m³ Maximum overall thermal power (water/air) 10,3/2,2 Minimum thermal power (water/air) 4,1/1,2 Minimum fuel consumption 1,14 kg/h Maximum fuel consumption 2,76...
  • Page 9 The above information was obtained during product homologation tests conducted by independent laboratories accredited for pellet unit testing. Front Back Side Figure 2 – Dimensions of Douro 12kW Figure 3 – Hydraulic connections...
  • Page 10: Installing The Free Standing Pellet Fire

    5. Installing the Free Standing Pellet Fire Before installing the unit, please follow these steps:  Upon delivery, please check the product for completeness and to determine the existence of any signs of damage. Any damages or defects should be accounted for before the unit is installed.
  • Page 11: Installing Ducts And Fume Extraction Systems

    Figure 5 – Minimum separation distance around the unit: a) top view of the unit installation; b) side view of the unit installation WARNING! Keep combustible and flammable materials at a safe distance. 5.2. Installing Ducts and Fume Extraction Systems: ...
  • Page 12: Installing Without A Chimney

     The pipes external to the operating area must have double stainless steel insulation and an internal diameter of 80mm.  The fume exhaust pipe may generate condensation, so the installation of appropriate systems for collecting condensates is recommended.  “All national and local regulations and European Standards shall be complied with when operating the appliance”...
  • Page 14 Figure 7 – Examples of standard installations. Failure to comply with these requirements may prevent the correct operation of the unit, resulting in warranty void. Be sure to follow all the instructions on the diagrams. Free Standing Fires operate with the combustion chamber in draught, which is why it is absolutely necessary that they include a fume exhaust duct to adequately extract combustion gases.
  • Page 15: Installing With A Chimney

    Wind shield termination: A wind shield termination must be installed to avoid fume back flow. Chimney draught: The Figures below show three standard diagrams, specifying adequate lengths and diameters. Any other type of installation must guarantee a draught of 12 Pa (0.12 mbars) measured when hot and at the maximum power. Ventilation: To get the optimum operation from the unit it is necessary that the installation location has an air inlet with a minimum section of 100 cm preferably near the back panel of the unit.
  • Page 16: Hydraulic Installation

    Figure 8 – Side view of the installation without a chimney, showing the inspection point. The Free Standing Pellet Fire should not be operated in adverse weather conditions, because these may seriously impact the draught (particularly with very strong winds). If the unit has not been used for a long period of time, before lightening the fire, check the unit to make sure that the flue pipes are clean and unblocked.
  • Page 17: Operating Mode For Radiator/Buffer Tank

    * To empty the unit, attach a "T-tube" with a tap to the outlet (connected to the household sewage); the safety valve (3 bar) outlet must also be connected to the household sewage; * The heat transporting fluid must consist of water mixed with an anti-corrosion, non- toxic product added in the quantity recommended by the manufacturer.
  • Page 18: Fuel

    7. Fuel The Free Standing Pellet Fire operates exclusively with pellets. No other fuel sources are allowed to be used. Only use pellets certified by standard EN 14961-2 grade A1 with a diameter of 6mm and a length of 10-30mm. The pellets may have a maximum humidity of 8% their weight.
  • Page 19 - Check if the pellet reservoir is supplied with pellets. Inside the pellet reservoir is a safety grid to prevent users from reaching the worm screw. The unit’s combustion chamber and panel door are made of iron plate painted with high temperature resistant paint which releases fumes during the initial burn due to the paint’s curing process.
  • Page 20: Display

    9. Display 9.1 Control and Display Panel MODE MENU 20.5ºC 16:03 Figure 11 – Comand and display a) Key to toggle between b) Key to access menus c) Key to start/stop the manual and automatic mode and confirmation key (ok). unit and reset error and exit menus (esc).
  • Page 21: Water Temperature

    Selecting the operating mode To select the operating mode, press the “Mode” key to select “Manu” for manual mode or “Auto” for automatic mode. MODE MENU Mode:AUTO Menu Temp:30ºC Fan:5 Auto mode In this mode, the unit is turned on at maximum power until reaching a temperature 1ºC above the selected temperature (set point temperature).
  • Page 22: Date And Time

    MODE MENU 85ºC < T. Aquecimento > 9.2.3. Date and Time Setting the date: press the Menu key twice until “Data” (Date) is displayed. Press “set” to see the following menu:  Year To set the year press “set”. The display starts to flash. Press the “+” or “-” key to select the desired year and then “ok”...
  • Page 23 MODE MENU < Mês >  Day of the month To set the day of the month press “set”; the display starts to flash. Press the “+” or “-“ key to select the desired day and then press “ok” to confirm. Press the "+" key to scroll to the "Dia"...
  • Page 24: Timer

     Minutes To set the minutes press “set”. The display starts to flash. Press the “+” or “-” key to select the desired minutes and then “ok” to confirm. Press the “Esc” key to exit. 9.2.4. Timer The unit is equipped with a timer that allows the unit to be turned on or off at a specified time.
  • Page 25 programme and then press “ok” to confirm. Press the "+" key to go to menu "Reiniciado" (Reset). This menu allows you to delete any programme settings. To do this, press "set". The "Confirmar?" (Confirm?) prompt appears. Press "set" again to confirm that you want to delete the settings or "esc"...
  • Page 26 To set the starting time for Programme P1, press “set”. The display starts to flash. Press the “+” or “-“ key to select the time and then press “ok” to confirm. Press the "+" key to go to the "P1 A. Stop" menu. MODE MENU 6:15...
  • Page 27: Sleep (This Menu Is Displayed Only While The Unit Is Operating)

    To select the days of the week that you want P1 Programme to run, press "set" and then select the day of the week using the “-” and “+” keys. Press “set”. The display starts to flash. Select "On" or "Off" using the "-" and "+" keys. Press "ok" to confirm the selection.
  • Page 28: Info

    9.2.6. Info This menu contains information on the Free Standing Fire unit. Press "set"; the "Código de Ficha" (File Code) menu appears. Software code / Motherboard firmware. Press the "+" key to scroll to the “Código de Segurança” (Security Code) menu. Software code / Security firmware.
  • Page 29 This menu shows the unit's current operating hours. MODE MENU < de Funcioname > This menu shows the number of operating hours the unit has registered since its last servicing. MODE MENU < oras de Serviç > The number of hours at which the next servicing should take place. This menu shows the phase/status of the free standing fire.
  • Page 30 MODE MENU 49 rpm < Expulsor Fumos > Theoretical pellet consumption. Fume temperature. MODE MENU 18ºC < emperatura Fum > Worm drive rotation "On" time.
  • Page 31: Settings Menu

    9.2.7. Settings Menu To modify the unit's settings, press "Set". The "Língua" ("Language") menu should then appear, allowing the user to choose a set language. MODE MENU < Configurações >  Language To select the language, press “set”. Using the “+” or “-” keys, select the language (Pt –...
  • Page 32 and "+" keys. Press "set" to confirm the selection. Press "esc" to return to the previous menu and then press "+" to go to the "Iluminação" (Lighting) menu MODE MENU < >  Lighting To select lit screen, press “set”. The display starts to flash. Press the "+" or "-" key to select the time for the screen to light up, or select "On"...
  • Page 33 MODE MENU Auto < ºC / ºF >  Combustion recipe Press "set" to display the "Combustão receita" (Combustion recipe) menu. - Pellet This feature allows the user to increase 15% or decrease by 33% the pellet quantity during the start-up and power process. Press "set". The display starts to flash. Press "+"...
  • Page 34: Technical Menu

     Pellet loading This feature allows you to enable the worm drive to fill the channel when it is empty to keep the unit running. Press "set"; the "ok" option appears. Press "ok" to activate the drive; the message "habilitada" (enabled) is displayed. Press "esc" to stop. Press the "+"...
  • Page 35: Start-Up

    Press "Ok"; the letter “A” starts to flash. Using the “+” and “-” keys, select the desired letter. Press "Ok" to confirm; the numbers “00” start to flash. Using the “+” and “-” keys, select the desired number. Confirm by pressing "OK" to go to the “Configurações Gerais”...
  • Page 36: Turning Off The Unit

    IMPORTANT NOTICE: Before installing the casings, it is required that the unit is turned off (unplugged from the power socket).To assemble some of this models, each kit must include the following parts:  Douro 12kW (Bordeaux, White or Black) Figure 14 – Douro 12kW Colors.
  • Page 37: Pellet Reservoir Lid

     Douro 12kW Oak Figure 15 – Douro 12kW Oak. The covers should be placed on the pillars and grille slots identified in Figures 16 a and b. The screw placed in the salamander must be removed and tightened after placing the side cover as shown in Figure 16-c.
  • Page 38: Filling The Pellet Reservoir

    Figure 17 – Opening the lid of the pellet reservoir 11.3. Filling the Pellet Reservoir 1 – Open the pellet reservoir lid on the top of the unit, as shown in Figure 17. 2 – Empty the pellet bag onto the reservoir, as shown in Figure 18. Figure 18 –...
  • Page 39 – Remote command unit (chrono-thermostat) and connection interface – both not Figure 19 included. This board has two entries "remote" and "therm" to conect the chrono-thermostat into the "remote" the user of the start (closed contact NC) and stop (open contact NO) the boiler.
  • Page 40: Instructions For Remote Control Assembly

    Colour codes: CN - grey N - black C - brown A - blue Figure 20 – Wireless remote command connection For the wired remote control, the black and grey wires must be connected to the receiver as shown in the following figure. –...
  • Page 41 4 – Attach the wires to the connector of the ON/OFF contact (Figure 22-d); Direct these same wires through the cable gland into the interior of the boiler (Figure 22 – e); 5 – Connect the plug of the remote command (On/Off contact) to the “Remote” socket (Figure 22).
  • Page 42: Maintenance

    13. Maintenance 13.1. Daily Maintenance The Free Standing Pellet Fire unit requires careful maintenance (see label with the maintenance instructions in chapter 15 or located on the pellets lid, Figure 23). The most important thing is to periodically remove the ashes from the pellet burning area. For your convenience, you may use a household vacuum cleaner.
  • Page 43 Backboiler Model To perform maintenance on the backboiler model, clean the airflow pipes. To do this, raise the lid on the top of the unit and then lift the levers inside several times (Figure 25) to make the dirt accumulated inside the pipes fall out. Figure 25 –...
  • Page 44: Additional Cleaning

    WARNING! The maintenance task frequency depends on the quality of the pellets. Note: See the warning label and read the maintenance instructions in chapter 12. 13.3. Additional Cleaning Additional cleaning should be performed for every 1300-1700 lbs (600-800 kg) of pellets consumed.
  • Page 45 For the backboiler unit, the procedure involves cleaning the air flow pipes and turbulators. To do this, open the lid on the top of the unit (Figure 51-a and b) and remove the four sticks (Figure 51-c and 51-d). Then pull the turbulators up (Figure 51- e). A vacuum cleaner must be used to clean this area (Figure 51-f) and the interior of the pipes can be cleaned with a steel brush.
  • Page 46: Cleaning The Glass

    13.4. Cleaning the glass Allow the unit to cool down completely before cleaning the glass. For cleaning, use a purpose specific product following the instructions for use on the label. Avoid contact between the product and rope gasket and painted metal parts of the unit, as this may cause oxidation.
  • Page 47: Alarm / Failure / Recommendation List

    14. Alarm / Failure / Recommendation List Alarm Code Troubleshooting - the worm drive channel is empty - restart the unit - resistance burnt – replace resistance Ignition failure Maximum time 900 sec - the burning basket has been incorrectly installed Temperature under: No flame or lack of...
  • Page 48 - Failures Failures Maintenance “Service” The door is open Air temperature probe failure Water temperature probe failure Water pressure sensor fault Water pressure close to being outside operating range Table 3 - List of failures Important notice A “service” warning on the display (maintenance due) indicates that the unit has exceeded 2100 operating hours.
  • Page 49: Maintenance Plan And Log

    15. Maintenance Plan and Log To ensure the proper operation of the unit, maintenance operations must be performed, as described in Chapter 9 of this Instruction Manual or in the Maintenance Cleaning Guide (Chapter 13). There specific maintenance tasks that must be performed by authorised technicians only. Please contact the person responsible for installing the unit.
  • Page 53: Maintenance Guide Label

    16. Maintenance Guide Label Figure 33 – Maintenance guide label Note: The safety warnings sticker label is attached from factory to the unit’s pellet lid, in the Portuguese language. Attached to the manual you will find other language versions of the sticker labels (Spanish, English, French and Italian). If necessary, remove the Portuguese language label and replace it with the label in your country’s language.
  • Page 54: Installation Diagrams

    17. Installation Diagrams Simple connection only the central heating radiators Figure 34 – Simple connection only the central heating radiators Note: - The chrono-thermostat should have 1 to 2 ° C of hysterisis. - Hydro independiente "On" (water temperature controlled regulation) - Modulating pump "On"...
  • Page 55 Connection to central heating radiators and sanitary water combined with solar panel Figure 35 – Connection to central heating radiators and sanitary water combined with solar panel Example: electrical connection thermostat (ambient monitoring) of a differential thermostat connected to the deposit and three-way valve to a relay box Figure 36 –...
  • Page 56 Connection to central heating radiators with another boiler support and sanitary water combined with solar panel Figure 37 – Connection to central heating radiators with another boiler support and sanitary water combined with solar panel Note: - The chrono-thermostat Earth leakage must have a hysterisis of 15 to 25 °C. - Hydro independiente "Off"...
  • Page 57 – Connecting underfloor heating in conjunction with another boiler support Figure 38 and sanitary water combined with solar panel Simbology – Simbology Figure 39...
  • Page 58: Electrical Diagram Of The Free Standing Fire Unit

    18. Electrical Diagram of the Free Standing Fire Unit Figure 40 – Electrical diagram...
  • Page 59 Pump UPM3 15-70 130 mm  Performance graph for the circulating pump Figure 41 – Circulating pump performance graph User interface The user interface was designed with a single button, a red/green LED and four yellow LEDs Figure 42 – User interface When the pump is operating, the LED 1 is green.
  • Page 60 Figure 44 – Performance of the pump Note: the pump is configured as standard at full capacity (75-100%). Changing the setting of the pump Can be chosen between the the view of the performance of pump and th view of settings, just press the button once.
  • Page 61 Alarms If the pump detects one or more errors, the LED 1 changes from green to red when the alarm is activated the yellow LED indicates the type of alarm (see Table 6), if we have several alarms at the same time, the yellow LED indicates the alarm with higher priority, the priority sequence is defined on table as follows: Display Priority...
  • Page 62: Life Cycle Of A Free Standing Fire Unit

    3750-362 Belazaima do Chão Águeda - Portugal This document does not constitute a voluntary warranty provided by SOLZAIMA S.A. for any products manufactured and marketed by SOLZAIMA (hereinafter called “Product(s)”). The purpose of this document is to provide the client with guidelines on how to effectively activated the legal warranty that is standard to any consumer Product (hereinafter “Warranty”).
  • Page 63 Product’s specification plate (model and serial number). 3. Warranty Conditions for the Product 3.1 A SOLZAIMA S.A. is liable towards the Buyer for the non-compliance of the Product with the sale and purchase contract, within the following timeframes: 3.1.1 For 24 months from the Product’s delivery date, in case the Product is...
  • Page 64 Warranty Period, namely the proof of purchase or other document supporting the purchase. In any case, the document certifying that the Product is in the Warranty Period must include the identification of the Product (as per clause 2 above) and the date of purchase Alternatively, and to make the Product Warranty valid, the Client may provide the PSR - the certifying document of the unit start-up (when applicable).
  • Page 65 technical report from the entity responsible for executing such procedures or, alternatively, the filled in maintenance log provided in the corresponding section of the instruction manual. 3.9 To avoid damages to the equipment due to overpressure, safety measures must be taken during the installation of the unit, namely by installing pressure safety valves or thermal safety valves, as applicable, as well as an expansion vase suited to the size of the installation and operating properly.
  • Page 66 The Buyer is responsible to provide full access to the equipment for servicing, and any related costs shall be paid by the Buyer. 3.14 The Warranty is valid for the Products and equipment sold by SOLZAIMA S.A. only and exclusively within the geographic area and territory in the country where the Product was sold by SOLZAIMA S.A..
  • Page 67 4.8. Products that have been modified or handled by people other than the manufacturer’s service team and without explicit authorisation from SOLZAIMA S.A.; 4.9. Failures caused by external factors (rodents, birds, spiders, etc.), atmospheric and/or geological phenomena (earthquakes, storms, frost, lightning, rain, etc.), humidity aggressive environments (e.g.
  • Page 68 Equally excluded are the warranty services to vent the air in the circuit or unblock the circulating pumps. 4.14. The installation of the equipment supplied by SOLZAIMA S.A. must enable its easy removal, as well as provide access points to the mechanical, hydraulic and electronic components of the equipment and the installation.
  • Page 69 Buyer and according to booking availability. 5. Warranty Inclusion SOLZAIMA S.A. will the Product, free of charge to the Buyer, any defects on the Product that are covered by the warranty. The replaced Products or Components will become the property of SOLZAIMA S.A.
  • Page 70: Annexes

    21. Annexes 21.1. Flow chart Lighting...
  • Page 72 Disabling...
  • Page 73: Statement Of Performance

    21.2. Statement of Performance ECLARAÇÃO DE ESEMPENHO ECLARACIÓN RESTACIONES ECLARATION OF ERFORMANCE ÉCLARATION DE ERFORMANCE ICHIARAZIONE DELLE PRESTAZIONI DD-041 º 1. Código de identificação único do produto-tipo | Código de identificación único del tipo de producto | Unique identification code of the product type | Le code d'identification unique du type de produit | Codice unico di identificazione del tipo di prodotto W –...
  • Page 74 K18782016T1 9. Desempenho declarado | Desempeño declarado | Declared performance | Performance déclarée | Dichiarazione di prestazione Características essenciais Desempenho | Desempeño | Especificações técnicas | Características Performance | Prestazione harmonizadas | esenciales | Essencial Especificaciones técnicas characteristics | armonizadas |Harmonized Caractéristiques technical specifications | essentielles |...
  • Page 75 puliti prova K18782016T1 4.5, 4.6, 4.10, 4.12 (EN14785) Temperatura dos gases de De acordo com os combustão|Temperatura de 93,16 requisitos|De acuerdo con los º los gases de requisitos|According to the combustión|Temperature of requirements|Selons les the flue gas|Température du exigences |Secondo i requisiti gaz de fumée |Temperatura 6.2 (EN14785) dato fumi...
  • Page 76 declaración se expide bajo la exclusiva responsabilidade del fabricante identificado en lo punto 4. | Performance of the product stated in points 1 and 2 is consistent with the declared performance in point 9. This declaration of performance is issued under the sole responsibility of the manufacturer identified in point 4.

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