Troubleshooting - Hoover HC-AM-HKA Owner's Manual

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If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water,
take it to a service center prior to continuing use.
To reduce risk of personal injury - Unplug cleaner before cleaning or servicing.
prOBleM
Vacuum cleaner
won't pick up
dust escaping from
the vacuum
the vacuum
cleaner won't run
the vacuum suction
motor won't run
floorhead won't
pick up
accessories won't
pick up properly

5. trOuBleshOOting

WARNING
!
pOssiBle Cause
1. The filters may be clogged
2. The dirt cup is full or blocked. 2. Refer to Maintenance section regarding the
3. Dirt cup may be incorrectly
installed.
1. The filters may not be
installed correctly.
2. The dirt cup may be
incorrectly installed.
3. The filters may be clogged:
1. It may not be plugged into the
electrical outlet correctly.
2. No voltage in wall plug.
3. Blown fuse or tripped
breaker.
1. The motor Thermal Protector
may have tripped.
1. Blockage in floorhead
connector.
1. The accessory may be
blocked.
2. The pet tool may be blocked.
!
pOssiBle sOlutiOn
1. Refer to Maintenance section regarding the
filters - p. 9-10
dirt cup - p. 8
3. Refer to Maintenance section regarding the
dirt cup - p. 8
1. Refer to Maintenance section regarding the
filters - p. 9-10
2. Remove the Dirt Cup from the unit by
pressing the Dirt Cup Release Button and
reattach it to the unit, ensuring it is locked
firmly back into place.
3. Refer to Maintenance section regarding the
filters - p. 9-10
1. Ensure that the plug is pushed into the
electrical outlet securely.
2. Check the fuse or breaker in home.
3. Replace fuse/reset breaker in home or
consult an electrician.
1. Refer to the Maintenance section regarding
the Thermal Protector - p.8.
1. Remove blockage.
1. Remove the blockage.
2. Refer to "removing blockages from the pet
tool" section- p.10
11

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