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5
Press the adhesive pad firmly onto the disc, and maintain
pressure for 30 seconds.
6
Place the metal disc into the device mount, and install it onto
your windshield
(Installing the Adhesive Disc onto Your
Windshield, page
1).
Troubleshooting
Error Symbols
These error symbols may appear on the device screen to
indicate a problem with the device or the device connections.
Poor GPS reception: The device has not acquired
GPS satellites and cannot determine your location.
Go to an open area and verify the device has a clear view of
the sky through the windshield
page
3).
Smartphone is not connected: The device is not
connected to your smartphone.
Verify Bluetooth technology is enabled on your smartphone
and the device is paired with your smartphone
Your Smartphone, page
Garmin Speak app is not connected: The device has
established a Bluetooth connection to your smartphone, but it
cannot connect to the Garmin Speak app.
On your smartphone, open the Garmin Speak app.
No internet connection: The device is connected to the
Garmin Speak app, but no internet connection is available.
Verify your smartphone is receiving a mobile data or Wi‑Fi
signal with access to the internet.
High device temperature: The device temperature is too
high, and the device cannot operate.
• Move the device to a cooler location, and allow it to cool
down before operating it.
• Avoid leaving the device in direct sunlight when your
vehicle is parked.
I cannot hear sound from my device
The Garmin Speak device and app provide several options for
audio output to accommodate different vehicles and installation
methods. If you cannot hear audio from the device, verify the
device settings and connections for your installation method
below.
• For all installation methods, verify each of these items:
◦ Verify your Garmin Speak device is paired with your
smartphone and connected to the Garmin Speak app
(Pairing with Your Smartphone, page
◦ Verify the Garmin Speak device volume is loud enough to
hear.
You can say Alexa, turn it up to increase the volume.
• If you want to connect to your vehicle or vehicle stereo using
a Bluetooth connection, verify each of these items:
◦ In the Garmin Speak app, select
Other is selected in the Alexa and Media section.
◦ Verify your smartphone is paired with your vehicle and
connected using Bluetooth wireless technology.
For more information about pairing your smartphone with
your vehicle, see your vehicle owner's manual.
◦ Verify your vehicle stereo is set to the Bluetooth audio
source.
◦ Verify the media volume setting on your smartphone is not
muted.
• If you want to connect to your vehicle stereo using an
auxiliary audio cable, verify each of these items:
Troubleshooting
(Acquiring GPS Signals,
(Pairing with
2).
2).
> Audio, and verify
◦ In the Garmin Speak app, select
Garmin Speak is selected in the Alexa and Media
section.
◦ Verify that a 3.5 mm audio cable is connected to the audio
output jack in the Garmin Speak power cable plug and to
the auxiliary input jack for your vehicle stereo
an Auxiliary Audio Cable, page
◦ Verify your vehicle stereo is set to the auxiliary input audio
source.
• If you want to use the internal device speaker, verify each of
these items:
◦ In the Garmin Speak app, select
Garmin Speak is selected in the Alexa and Media
section.
◦ Verify no cable is connected to the audio output jack in the
Garmin Speak power cable plug.
• If you want to connect to your vehicle stereo using your
smartphone's headphone jack, verify each of these items:
◦ In the Garmin Speak app, select
Other is selected in the Alexa and Media section.
◦ Verify that an appropriate audio cable is connected to your
smartphone's headphone jack and to the auxiliary input
jack for your vehicle stereo.
◦ Verify your vehicle stereo is set to the Bluetooth audio
source.
◦ Verify the media volume setting on your smartphone is not
muted.
When is the Garmin Speak device listening?
®
While the Garmin Speak device is turned on and the
microphone is not muted, the device continuously listens for you
to say Alexa to start a request. The device does not process or
record any audio until you say Alexa or press
record of your processed requests from all your Alexa enabled
devices in the Alexa app.
If you want to prevent the device from hearing any audio, you
can mute the microphone my pressing
Microphone, page
2).
A skill I want to use is not available
The Garmin Speak device is compatible with many Alexa skills
and features. However, some skills and features are exclusive to
certain devices or are not available for the Garmin Speak
device. Skill compatibility is determined by the skill developer.
If a skill you want to use is not available, you can contact the
skill developer to suggest adding support for the Garmin Speak
device.
> Audio, and verify
(Connecting
2).
> Audio, and verify
> Audio, and verify
. You can view a
(Muting the
7
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