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7. Damage notifications: The owner is responsible for notifying the manufacturer, the sales
agent, or manufacturer's authorized mechanic of any damage or malfunction as soon as it
appears and within 14 days. Any warranty related claims must be submitted within 14 days
from the closing date of the product's warranty period.
8. Manufacturer's actions regarding warranty, continuation of warranty: In receipt of a
substantiated warranty claim, the manufacturer will repair or change the product. This is
done in the manufacturer's expense, and the manufacturer is free to select the most cost‐
effective alternative. The warranty for replacement parts is outlined above in section 5.
The replacement part is granted warranty according to specifications in section 5.The
warranty for a repaired part continues as before.
The manufacturer is not liable for reimbursing any expenses, business loss or other direct
or indirect harm occurred to the buyer from damages or malfunction.
Quality Guarantee
Guarantee of materials. The manufacturer guarantees the durability of the stainless steel parts
(resistor platform and frame) in private home use for 10 years. During the warranty period any
defects that appear in the heater's raw materials or are production‐ based will be repaired free of
charge. For example, the use of sea water on the heater is forbidden. Read through the
requirements for water quality in the installations instructions. The warranty does not cover color
changes, slipping or hair‐line fractures, characteristic to natural stones, which do not affect the use
or the safety of the heater.
Freight warranty
Damages occurred while shipping must to be recorded in the waybill when the product is received
or within 7 days of delivery. Shipping damage must also always be reported to the shipping
company's last contact. The damaged part needs to be stored for inspection. Insurance
compensates for the new part, which will be delivered by a public transporter. In all issues
concerning warranty contact the store the product was bought from.
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