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Warranty
IKI‐Kiuas Ltd. (the manufacturer) grants its products warranty according to the following
conditions. The manufacturer guarantees the quality and functionality of its products for the
duration of the warranty period The warranty applies to products sold and in use in EU region. The
warranty requires that the buyer of the product follows the manufacturer's instructions regarding
the placement of the heater, its installation, use and maintenance as well as those regarding the
qualities of the stones used in the heater. The length of the warranty in private use is 24 months
from the day of purchase. The warranty period for spa saunas and other public use saunas is 6
months, or determined according to the frequency/level of use. Contact the manufacturers for
more details.
The warranty for electric heaters requires that:
1. In case of defect or malfunction, the buyer must always contacts the manufacturer or sales
agent first before searching for the cause or attempting to repair it.
2. In private apartment use, the heater's stone space needs to be re‐piled at least once a
year and weathered stones need to be replaced with new ones.
3. In institutional or professional use, the heater's stones must be re‐piled at least three times
a year during the warranty period. In addition, the stones must be changed to new ones at
least once a year. Proof of the operation must be presented at request. The product's
purchase receipt or build site's acceptance certificate or similar report functions as the
warranty certificate. The use of ceramic heater stones (other than Kerkes ceramic heater
stones) is prohibited. In case of use of ceramic stones, the manufacturer's warranty does
not apply.
4. The warranty does not cover dismantlement or reinstallation on sauna benches, removal of
sauna stones nor re‐piling them. IKI‐Kiuas Ltd. recommends using for the lower levels
sauna benches that can be moved without using tools to dismantle structures.
5. The warranty for replacement parts is 12 months from the day of purchase. The
replacement for a damaged part will be delivered to the reseller cost free. The use of an
authorized mechanic is required for installation of the replacement part. The manufacturer
is not liable to reimburse any costs occurred during the removal of the faulty part or the
installation of the replacement. The faulty part must be returned to the manufacturer at
request and at the expense of the owner. The manufacturer will issue its freight contacts
number before return of the part. Receipt from the reseller or certificate from a
manufacturer's authorized mechanic will function as a warranty certificate.
6. Limitations to warranty: The product owner must take good care of the product. On
receiving the product, the owner is expected to check that it does not show signs of
damage caused during shipping or storage. In case of such damage, they must contact the
sales agent or transport company immediately, maximum 7 days after receiving the
product. The manufacturer is not liable for any damages caused during shipping, or by
inappropriate storage, installation or use against manufacturer's instructions, neglect of
maintenance, or damage caused by placement of the heater in a place which does not
meet the recommendations made by the manufacturer.
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