Regulatory Compliance - Lenovo ThinkSystem ST550 Product Manual

The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and
are available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6 committed repair: Service performed 24 hours per day, 7 days per week, within 6
hours
YourDrive YourData
Lenovo's YourDrive YourData service is a multi-drive retention offering that ensures your data is
always under your control, regardless of the number of drives that are installed in your Lenovo
server. In the unlikely event of a drive failure, you retain possession of your drive while Lenovo
replaces the failed drive part. Your data stays safely on your premises, in your hands. The YourDrive
YourData service can be purchased in convenient bundles with Lenovo warranty upgrades and
extensions.
Microcode Support
Keeping microcode current helps prevent hardware failures and security exposure. There are two
levels of service: analysis of the installed base and analysis and update where required. Offerings
vary by country and can be bundled with other warranty upgrades and extensions.
Enterprise Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software
stack. Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware;
Microsoft server applications; or both operating systems and applications. Support staff can help
answer troubleshooting and diagnostic questions, address product compatibility and
interoperability issues, isolate causes of problems, report defects to software vendors, and more.
In addition, you can access hardware "how to" support for ThinkSystem servers. Staff can help
resolve hardware problems not covered under warranty, refer you to the right documentation and
publications, provide corrective service information for known defects, and transfer you to a
hardware support call center if needed.
Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or
networking hardware. Working at a time convenient for you (business hours or off shift), the
technician will unpack and inspect the systems on your site, install options, mount in a rack
cabinet, connect to power and network, check and update firmware to the latest levels, verify
operation, and dispose of the packaging, allowing your team to focus on other priorities. Your new
systems will be configured and ready for your software installation.

Regulatory compliance

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