Warranty options
The ST550 has a 1-year or 3-year warranty, based on the machine type of the system:
7X09: 1 year warranty
7X10: 3 year warranty
The standard warranty terms are customer-replaceable unit (CRU) and onsite (for field-replaceable units,
FRUs, only) with standard call center support during normal business hours and 9x5 Next Business Day
Parts Delivered.
Also available are Lenovo Services warranty maintenance upgrades and post-warranty maintenance
agreements, with a predefined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Data Center Advisor and Configurator (formerly known as
LESC) website http://lesc.lenovo.com, then do the following:
1. In the Customize a Model box in the middle of the page, select the Services option in the
Customization Option dropdown menu
2. Enter the machine type & model of the system
3. From the search results, you can click either Deployment Services or Support Services to view
the offerings
The following table explains warranty service definitions in more detail.
Table 52. Warranty service definitions
Term
Description
Onsite
If a problem with your product cannot be resolved via telephone, a Service Technician will be
Service
dispatched to arrive at your location.
Parts
If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo
Delivered
will send a replacement CRU to arrive at your location. If a problem with your product cannot be
resolved via telephone and a FRU part is required, a Service Technician will be dispatched to arrive
at your location.
Technician
If a problem with your product cannot be resolved via telephone, a Service Technician will be
Installed
dispatched to arrive at your location.
Parts
Hours of
9x5: 9 hours/day, 5 days/week, during normal business hours, excluding local public &
coverage
national holidays
24x7: 24 hours per day, 7 days per week, 365 days per year.
Response
2 hours, 4 hours, or Next Business Day: The time period from when the telephone based
time target
troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service
Technician and part at the Customer's location for repair.
Committed
6 hours: The time period between the service request registration in Lenovo's call management
Repair
system and the restoration of the product to conformance with its specification by a Service
Technician.
Lenovo ThinkSystem ST550 Server
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