Regulatory Compliance - Lenovo ThinkSystem SR650 Product Manual

In general, the following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
3, 4, or 5 years of warranty service coverage
1-year or 2-year post-warranty extensions
Foundation Service: 9x5 service coverage with next business day onsite response
Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair
(available only in select countries)
Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair
(available only in select countries)
Premier Support
Premier Support service offers single point of contact for end-to-end problem resolution and collaborative
third-party software support with direct access to Lenovo's most advanced technicians for faster
troubleshooting.
YourDrive YourData
Lenovo's YourDrive YourData service is a multi-drive retention offering that ensures your data is always
under your control, regardless of the number of drives that are installed in your Lenovo server. In the unlikely
event of a drive failure, you retain possession of your drive while Lenovo replaces the failed drive part. Your
data stays safely on your premises, in your hands. The YourDrive YourData service can be purchased in
convenient bundles with Foundation, Essential, or Advanced Service upgrades and extensions.
Enterprise Server Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software stack.
Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware; Microsoft
server applications; or both operating systems and applications. Support staff can help answer
troubleshooting and diagnostic questions, address product compatibility and interoperability issues, isolate
causes of problems, report defects to software vendors, and more.
Basic Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking
hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack and
inspect the systems on your site, install options, mount in a rack cabinet, connect to power and network,
check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing your
team to focus on other priorities.
For service definitions, country-specific details, and service limitations, please refer to the following documents:
Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628

Regulatory compliance

Lenovo ThinkSystem SR650 Server 71