Troubleshooting - Hollywog WiTouch Pro TENS User Manual

Program 4: Hi-Lo Combo
The High-Low Combo program alternates between high frequency stimulation and low frequency
Note:
stimulation. This program is only accessible with the WiTouch Pro app
Mode
Pulse Duration (sec) *Measured positive phase
Pulse repetition frequency (Hz)
Output voltage (V) (Maximum)
Load Range that is valid for these parameters (Ω)
Effect of load impedance on these parameters
Timer Control: (mins) 30
Power Supply: Two (2) AAA batteries (Internally Powered)
Size (D x W x H): 0.7" x 7.5" x 3.5" (18 mm x 191 mm x 90 mm)
Weight (including battery): 4.8 oz (136 g)
Battery Life: Over 100 treatments based on typical use
The expected service life for the WiTouch Pro device is 2 years.
Shelf life of gel pads is two years (see "Use By" date printed on pouch).
Safety Standards: IEC 60601-1, IEC 60601-1-2, IEC 60601-1-11, IEC 60601-2-10, CAN/CSA C22.2
No. 601.1,
Made in USA

Troubleshooting

Event
Low Battery
Device transition from OFF to ON
Device transition from ON to OFF
Device transition from ON to
start treatment
Event
Wireless connection lost bewteen the
device and phone app
Device unexpectantly turns off from
exposure to electrostatic discharge
Limitations of Use and Storage
1060
500 hPa
hPa
Atmospheric Pressure
Atmospheric
Pressure Limitations
Limitations
ISO 7000-2621
LED Color
Yellow
Green
None
Green
Phone App Screen
Message
Device Not Found
Device Not Found
104ºF
50ºF
40ºC
10ºC
Temperature Temperature
Limitations
Limitations
ISO 7000-0632
Stage 1
250μs
2Hz
55V
External load resistance can be up to 10kΩ.
If this load resistance is exceeded, the
nominal current flowing to the patient may
be less than the set target stimulation current.
Slow flashing during standby when the
device is ON. Rapid flashing during the
stimulation treatment.
Slow flashing during standby when the
device is ON.
Green flashing stops.
Rapid flashing during treatment.
Make sure your device is ON (green
LED flashing) and close (within
20ft/6.10m) to your smartphone
Press the power button to restart the
device.
85%
85%
30%
30%
Humidity Limitations
Humidity
Limitations
ISO 7000-2620
Stage 2
150μs
70Hz
55V
500Ω
LED Sequence
Solution
This device complies with part 15 of
the FCC Rules. Operation is subject to
the following two conditions: (1) This
device may not cause harmful
interference, and (2) this device must
accept any interference received,
including interference that may cause
undesired operation.
Wireless Distance: 20ft/6.10m
Frequency Range: 2.40 - 2.48 GHz
Data Modes: Bluetooth Low Energy
Antenna: Trace Antenna ~3.1dBi
EIRP: 4.3 dBm / 2.7 mW
FCC ID: N8L-HWOGTENS21
IC ID: 10346A-HWOGTENS21