Problem Solution; When Fingerprint Authentication Has Failed Or Pended; When Fingerprint Input Fails; When The Network Connection Fails - Union Community AC-2000 User Manual

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AC-2000 User Guide

5. Problem solution

▶ If the terminal operates 1: N (server) authentication in network mode and the server

is used for business or personal use, the recognition rate and authentication time may

take a long time due to the server load. Please build a private server.

▶ Check your fingers or sensor for scratches or foreign objects, and wipe them off any

foreign objects. If the scar is large, re-register another fingerprint through the

administrator.

▶ If the fingerprint status is not good, please lower the personal security level in

the user information and try 1: 1 authentication.

If the fingerprint is very dry or wet, it may not be input properly.

If it is damp, wipe it with a dry towel. If it is dry, please blow your fingers or put oil on it

and try again.

▶ Check whether the terminal is registered in the terminal management item in the

information management menu of the UNIS program.

▶ In the case of unregistered terminal, check your device settings on Terminal Finder

program.

- Server IP with UNIS program installed.

- Make sure if the device ID is set correctly.

- If DHCP is not used, check the relevant information.

Make sure if the time zone is not the time limit for access.

UNIONCOMMUNITY Co., Ltd.

Songpa-gu, Seoul, 05836, Republic of Korea

Tel : 02-6488-3000 , Fax : 02-6488-3099, E-Mail :sales@unioncomm.co.kr

http://www.unioncomm.co.kr

12F, Daemyung Valeon, 127, Beobwon-ro,

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