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Supero C9X299-PG User Manual

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C9X299-PG
C9X299-PGF
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USER'S MANUAL
Revision 1.0

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Summary of Contents for Supero C9X299-PG

  • Page 1 C9X299-PG C9X299-PGF C9X299-RPGF USER’S MANUAL Revision 1.0...
  • Page 2 The information in this User’s Manual has been carefully reviewed and is believed to be accurate. The vendor assumes no responsibility for any inaccuracies that may be contained in this document, makes no commitment to update or to keep current the information in this manual, or to notify any person or organization of the updates.

  • Page 3: Manual Organization

    This manual is written for system integrators, PC technicians and knowledgeable PC users. It provides information for the installation and use of the C9X299-PG/-PGF/-RPGF motherboard. Manual Organization Chapter 1 describes the features, specifications and performance of the motherboard, and provides detailed information on the Intel X299 chipset.

  • Page 4: Checklist

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Checklist Congratulations on purchasing your computer motherboard from an ac- knowledged leader in the industry. Supermicro boards are designed with the utmost attention to detail to provide you with the highest standards in quality and performance.

  • Page 5: Standardized Warning Statements

    Standardized Warning Statements Standardized Warning Statements The following statements are industry-standard warnings, provided to warn the user of situations which have the potential for bodily injury. Should you have questions or experience difficulty, contact Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components.

  • Page 6: Product Disposal

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual ¡Advertencia! Existe peligro de explosión si la batería se reemplaza de manera incor- recta. Reemplazar la batería exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante. Desechar las baterías gasta- das según las instrucciones del fabricante.
  • Page 7 Standardized Warning Statements 製品の廃棄 この製品を廃棄処分する場合、 国の関係する全ての法律 ・ 条例に従い処理する必要が あり ます。 警告 本产品的废弃处理应根据所有国家的法律和规章进行。 警告 本產品的廢棄處理應根據所有國家的法律和規章進行。 Warnung Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und Gesetzen des Landes erfolgen. ¡Advertencia! Al deshacerse por completo de este producto debe seguir todas las leyes y reglamentos nacionales.

  • Page 8: Contacting Supermicro

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Where To Find More Information

    Contacting Supermicro Where to Find More Information For your system to work properly, please follow the links below to download all necessary drivers/utilities and the user's manual for your motherboard. Supermicro product manuals: http://www.supermicro.com/support/ manuals/ Product Drivers and utilities: ftp://ftp.supermicro.com/ If you have any questions, please contact our support team at support@ supermicro.com.

  • Page 10: Table Of Contents

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Table of Contents Preface Manual Organization ................iii Checklist ..................iv Conventions Used in the Manual ............iv Standardized Warning Statements ............v Battery Handling ............... v Product Disposal ...............vi Contacting Supermicro ..............viii Where to Find More Information............ix Chapter 1 Introduction Overview ................
  • Page 11 Ethernet Port ..............2-17 HD AUDIO Ports ............... 2-17 C9X299-PGF ................ 2-17 ATX PS/2 Keyboard/Mouse Port .......... 2-18 VGA Port (not on C9X299-PG) ........... 2-18 C9X299-PGF ................ 2-18 Front Control Panel .............. 2-19 Front Control Panel Pin Definitions ......... 2-20 Power LED ..............
  • Page 12 TPM Header/Port 80 ............2-29 Standby Power Header ............. 2-30 Power SMB (I C) Header (not on C9X299-PG) ............2-30 Jumper Settings ..............2-31 Explanation of Jumpers ............2-31 Clear CMOS & JBT1 ............2-32 Watch Dog Timer Enable/Disable ........2-32 Manufacturing Mode ............
  • Page 13 Table of Contents Chapter 4 BIOS Introduction ................4-1 EZ Mode ................4-3 Overclocking ................. 4-4 CPU ................... 4-21 Memory ................4-25 Advanced ................4-28 System Health ..............4-47 IPMI Boot ................... 4-51 4-10 BIOS Update ............... 4-53 Appendix A BIOS Error Beep Codes BIOS Error Beep Codes ............
  • Page 14 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Notes...

  • Page 15: Chapter 1 Introduction

    The C9X299-PG/-PGF/-RPGF motherboard supports a single Intel® Core™ X-series processor in an LGA2066 R4 socket. With the Intel X299 chipset built in, the C9X299-PG/-PGF/-RPGF motherboard offers substantial system performance and storage capability for overclocking platforms in a sleek package. Please refer to our website (http://www.

  • Page 16: Motherboard Features

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 1-3 Motherboard Features Intel® Core™ X-series processor in an LGA2066 R4 type socket. Supports up to 128GB of unbuffered, non-ECC, DDR4 Memory memory with speeds of up to 3000+MHz (OC). Dual-channel memory DIMM sizes UDIMM Up to 128GB at 1.2V...
  • Page 17 Chapter 1: Introduction Audio One (1) High Definition Audio 7.1 channel connector supported by Realtek ALC1150 on the back panel. (only on -PG/-PGF) One (1) Front Panel Audio Header Super I/O Nuvoton NCT6792D-B 256Mb AMI BIOS SPI Flash BIOS BIOS ®...

  • Page 18: Special Features

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 1-4 Special Features Recovery from AC Power Loss Basic I/O System (BIOS) provides a setting for you to determine how the system will respond when AC power is lost and then restored to the system. You can choose for the system to remain powered off, (in which case you must press the power switch to turn it back on), or for it to automatically return to a power-on state.

  • Page 19: System Resource Alert

    Chapter 1: Introduction System Resource Alert This feature is available when the system is used with SuperDoctor 5 in the Windows and Linux operating systems. SuperDoctor is used to notify the user of certain system events. For example, you can also configure SuperDoctor to provide you with warnings when the system temperature, CPU temperatures, voltages and fan speeds go beyond predefined thresholds.

  • Page 20: Power Supply

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 1-7 Power Supply As with all computer products, a stable power source is necessary for proper and reliable operation. It is even more important for processors that have high CPU clock rates. This motherboard accommodates 24-pin ATX power supplies. Although most power supplies generally meet the specifications required by the CPU, some are inadequate.
  • Page 21 Chapter 1: Introduction C9X299-PG Motherboard Image Note: All graphics shown in this manual were based upon the latest PCB Revision available at the time of publishing of the manual. The motherboard you've received may or may not look exactly the same...
  • Page 22 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual C9X299-PGF Motherboard Image...
  • Page 23 Chapter 1: Introduction C9X299-RPGF Motherboard Image...
  • Page 24 I-SATA3 I-SATA1 Note: All motherboard layout diagrams in this manual use the C9X299-PG layout. Depending on the specific model of motherboard you've received, it may or may not have exactly the same as the layout design shown in this manual.
  • Page 25 Chapter 1: Introduction Note: Block diagrams differ based on the amount of PCI Express Lanes the installed processor has. KBL_16 C9X299-PGF 16 Lanes Block Diagram SMBUS SMBUS KBL-X : IMVP8 SKX-X : VR13 PCIe x16 SLOT1 NA SVID DDR4 (2DPC) Non-ECC UDIMM PCIe3.0_x4 U.2 NA...
  • Page 26 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual SKL_44 C9X299-PGF 44 Lanes Block Diagram SMBUS SMBUS KBL-X : IMVP8 SKX-X : VR13 PCIe3.0_x8 SVID DDR4 (2DPC) PE3 0~7 PCIe3.0_x8 PCIe x16 SLOT1 Non-ECC UDIMM PE3 0~7 SWITCH DIMMA0 PCIe3.0_x4 8.0GT/s DIMMA1 PE3 0~3 Intel U.2 PCIe3.0_x4...

  • Page 27: Clear Cmos Switch

    Chapter 1: Introduction C9X299-PG Quick Reference J3701 JCOM1 MH15 HD AUDIO KB/Mouse USB 4/5(3.0) LAN2 LAN1 USB 8/9 (3.1) USB 6/7(3.1) FAN5 CTRL MH12 MH14 DIMMB1 JPAC1:AUDIO 1-2 ENABLE 2-3 DISABLE DIMMB2 DIMMA1 BAR CODE DIMMA2 IPMI CODE BIOS LICENSE...
  • Page 28 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Connector Description Onboard Battery FAN1~5 System/CPU fan Headers (FAN1/FAN2: CPU Fans) HD AUDIO High Definition Audio Ports (back panel) (C9X299-PG/-PGF only) I-SATA0~5 Intel X299 SATA 3.0 Ports (6Gb/sec) J3701 Front Panel Audio Header JCOM1 COM Header...
  • Page 29 Chapter 1: Introduction USB6/7, 8/9 Back panel USB 3.1 Ports (USB8: Type A, USB9: Type C) USB16/17 Front Access USB 3.0 Header Back panel VGA port (C9X299-PGF/-RPGF only) Description Color/State Status See the link Digital Read- LED1 Status Code LED below for code definitions Onbaord Standby PWR...
  • Page 30 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Note: Refer to the table below to determine how each CPU affects PCIe Slot support. PCIe Slot Configuration Support Intel SLOT1 SLOT3 SLOT5 SLOT7 U.2_1 U.2_2 Core™ CPU i7 7740X i5 7640X (def.) (def.) i7 7820X i7 7800X (def.)

  • Page 31: Chapter 2 Installation

    Chapter 2: Installation Chapter 2 Installation 2-1 Installation Components and Tools Needed Screws Phillips-Head Screwdriver Intel LGA 2066 Processor DDR4 DIMMs PC Chassis Heatsink with Fan Power Supply Video Card (Optional) SATA/USB Optical Drive (Optional) SATA Hard Disk Drive...

  • Page 32: Static-Sensitive Devices

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2-2 Static-Sensitive Devices Electrostatic-Discharge (ESD) can damage electronic com ponents. To avoid damaging your system board, it is important to handle it very carefully. The following measures are generally sufficient to protect your equipment from ESD.

  • Page 33: Processor And Heatsink Installation

    Chapter 2: Installation 2-3 Processor and Heatsink Installation Attention! When handling the processor package, avoid placing direct pressure on the label area of the fan. Important: • Always connect the power cord last, and always remove it before adding, removing or changing any hardware components. Make sure that you install the processor into the CPU socket before you install the CPU heatsink.
  • Page 34 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2. There are two load levers on the LGA2066 socket. To open the socket cover, press and release the load lever labeled "Open 1st". Press down on Load Lever labeled 'Open 1st'. 3. Press the second load lever labeled "Close 1st" to release the load plate that covers the CPU socket from its locking position.
  • Page 35 Chapter 2: Installation 5. Use your thumb and index finger to hold the CPU on its edges. Align the CPU keys, which are semi-circle cutouts, against the socket keys. Socket Keys CPU Keys 6. Once they are aligned, carefully lower the CPU straight down into the socket.
  • Page 36 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 8. Close the load plate with the CPU inside the socket. Lock the "Close 1st" lever first, then lock the "Open 1st" lever second. Gently push the load levers down to the lever locks. Gently close the load plate.

  • Page 37: Installing A Cpu Heatsink

    Chapter 2: Installation Installing a CPU Heatsink 1. Apply the proper amount of thermal grease to the heatsink. 2. Place the heatsink on top of the CPU so that the two mount- ing holes on the heatsink are aligned with those on the retention mechanism.

  • Page 38: Removing A Heatsink

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Removing a Heatsink Warning: We do not recommend that the CPU or the heatsink be removed. However, if you do need to remove the heatsink, please follow the instruc- tions below to uninstall the heatsink to avoid damaging the CPU or other components.

  • Page 39: Installing Ddr4 Memory

    Chapter 2: Installation 2-4 Installing DDR4 Memory Note: Check the Supermicro website for recommended memory modules. Attention! Exercise extreme care when installing or removing DIMM modules to prevent any possible damage. DIMM Installation J3701 1. Insert the desired number of JCOM1 MH15 HD AUDIO...

  • Page 40: Memory Support

    DIMMD2 DIMMD1 Memory Support The C9X299-PG/-PGF/-RPGF supports up to 128GB of Unbuffered (UDIMM) non-ECC DDR4 memory with speeds of up to 3000+MHz (OC) in four 288-pin memory slots. Populating these DIMM modules with a pair of memory modules of the same type and same size will result in interleaved memory, which will improve memory performance.

  • Page 41: Memory Population Guidelines

    Chapter 2: Installation Memory Population Guidelines When installing memory modules, always use DDR4 DIMM modules of the same size, type, and speed. Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM. Depending on which CPU is installed, DIMMs should be installed in the fol- lowing configurations for optimized performance: One DIMM...

  • Page 42: Motherboard Installation

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2-5 Motherboard Installation All motherboards have standard mounting holes to fit different types of chassis. Make sure that the locations of all the mounting holes for both motherboard and chassis match. Although a chassis may have both plas- tic and metal mounting fasteners, metal ones are highly recommended because they ground the motherboard to the chassis.

  • Page 43: Installing The Motherboard

    Chapter 2: Installation Installing the Motherboard 1. Install the I/O shield into the back of the chassis. 2. Locate the mounting holes on the motherboard. (See the previous page.) 3. Locate the matching mounting holes on the chassis. Align the mounting holes on the motherboard against the mounting holes on the chassis.

  • Page 44: Installation (Optional)

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2-6 M.2 Installation (optional) Two M.2 (M-key) connectors are supported by the C9X299-PG/-PGF/-RPGF. M.2 devices are used for solid state storage and internal expansion. Fol- low the steps below in order to install an M.2 device.

  • Page 45: Connectors/Io Ports

    Chapter 2: Installation 2-7 Connectors/IO Ports The I/O ports are color coded in conformance with the industry standards. See the figure below for the colors and locations of the various I/O ports. I/O Back Panel J3701 JCOM1 MH15 HD AUDIO KB/Mouse USB 4/5(3.0) LAN2...

  • Page 46: Universal Serial Bus (Usb)

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Universal Serial Bus (USB) Two USB 3.0 ports (USB4/5), four USB 3.1 ports (USB6/7, USB8: Type A, USB9: Type C) are on the I/O back panel. Additionally, two USB 2.0 headers (USB0/1, USB2/3) and one USB 3.0 header (USB16/17) are located on the motherboard to provide front chassis access using USB cables (not included).

  • Page 47: Ethernet Port

    Chapter 2: Installation Ethernet Port There are two Gigabit Ethernet ports (LAN) on the I/O back panel to provide network connections. These ports accept RJ45 type cables. Note: Please refer to the LED Indicator Section for LAN LED infor- mation. LAN1 Port LAN2 Port Pin Definition...

  • Page 48: Hd Audio Ports

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual ATX PS/2 Keyboard/Mouse Port The ATX PS/2 keyboard and mouse port is located on the back panel above USB Ports 4/5. VGA Port (not on C9X299-PG) A VGA port is located on the I/O back panel. Use this port to connect to a compatible VGA display.

  • Page 49: Front Control Panel

    Chapter 2: Installation Front Control Panel JF1 contains header pins for various buttons and indicators that are normally located on a control panel at the front of the chassis. These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.

  • Page 50: Front Control Panel Pin Definitions

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Front Control Panel Pin Definitions Power LED Power LED Pin Definitions (JF1) The Power LED connection is located on Pin# Definition pins 15 and 16 of JF1. Refer to the table on the right for pin definitions.

  • Page 51: Overheat (Oh)/Fan Fail

    Chapter 2: Installation Overheat (OH)/Fan Fail OH/Fan Fail LED Pin Definitions (JF1) Connect an LED cable to OH/Fan Fail Pin# Definition connections on pins 7 and 8 of JF1 to provide warnings for chassis overheat/ OH/Fan Fail LED fan failure. Refer to the table on the right OH/Fan Fail Indicator for pin definitions.

  • Page 52: Power Button

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Power Button Power Button Pin Definitions (JF1) The Power Button connection is located on pins 1 and 2 of JF1. Momentarily Pin# Definition contacting both pins will power on/off Signal the system. This button can also be con-...

  • Page 53: Connecting Cables

    Chapter 2: Installation 2-8 Connecting Cables This section provides brief descriptions and pin-out definitions for on- board headers and connectors. Be sure to use the correct cable for each header or connector. ATX Main PWR and CPU PWR ATX Power 24-pin Connector Connectors Pin Definitions (JPW1) Pin#...

  • Page 54: Fan Headers

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Fan Headers Fan Header Pin Definitions The motherboard has five 4-pin fan head- Pin# Definition ers (FAN1 ~ FAN5). Although pins 1-3 of Ground (Black) the fan headers are backward compatible 2.5A/+12V with the traditional 3-pin fans, we recom-...

  • Page 55: Internal Buzzer/Speaker

    Chapter 2: Installation Internal Buzzer/Speaker Internal Buzzer Pin Definition The Internal Buzzer (SP1) can be used Pin# Definitions to provide audible indications for various Pin 1 Pos. (+) Beep In beep codes. Refer to the table on the Pin 2 Neg.

  • Page 56: Serial Port

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Serial Port Serial/COM Port Pin Definitions There is one serial (COM) header on Pin# Definition Pin # Definition the motherboard. JCOM1 is located next to the PCI-E slot 1. Refer to the table on the right for pin definitions.

  • Page 57: Dom Pwr Connector

    Chapter 2: Installation DOM PWR Connector DOM PWR Pin Definitions The Disk-On-Module (DOM) power con- Pin# Definition nector, located at JSD1, provides 5V power to a solid state DOM storage Ground device connected to one of the SATA Ground ports. Refer to the table on the right for pin definitions.

  • Page 58: Ssd Connectors

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual U.2 SSD Connectors The two U.2 SSD connectors (U.2 Connector 1, U.2 Connector 2) on the board support Solid State Drives (SSD) and are connected directly to the motherboard. They offer up to 4x PCI 3.0 lanes to a connected SSD device.

  • Page 59: Front Panel Audio Header

    Chapter 2: Installation Front Panel Audio Header 10-in Audio Pin Definitions A 10-pin Audio header at J3701 is sup- Pin# Signal ported on the motherboard. This header Microphone_Left allows you to connect the motherboard Audio_Ground to a front panel audio control panel, if Microphone_Right needed.

  • Page 60: Standby Power Header

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Standby Power Header Standby Power Pin Definitions The Standby Power header is located at Pin# Definition JSTBY1 on the motherboard. Refer to +5V Standby the table on the right for pin definitions. Ground Wake-up Power SMB (I...

  • Page 61: Jumper Settings

    Chapter 2: Installation 2-9 Jumper Settings Explanation of Jumpers To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board.

  • Page 62: Clear Cmos & Jbt1

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Clear CMOS & JBT1 Clear CMOS and JBT1 are used to clear the saved system setup con- figuration stored in the CMOS chip. To clear the contents of the CMOS using JBT1, short the two pads of JBT1 with a metallic conductor such as a flathead screwdriver.

  • Page 63: Manufacturing Mode

    Chapter 2: Installation Manufacturing Mode Manufacturing Mode Jumper Settings Close pins 2-3 of jumper JPME2 to by- Pin# Definition pass SPI flash security and force the sys- Normal (Default) tem to operate in Manufacturing Mode, Manufacturing Mode allowing the user to flash the system firmware from a host server for system setting modifications.

  • Page 64: Power Button

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Power Button In addition to the soft power switch provided in JF1, the motherboard is equipped with a soft power button on the motherboard. This switch works the same way as the soft power switch on JF1.

  • Page 65: Vga Enable/Disable (Not On C9X299-Pg)

    Chapter 2: Installation VGA Enable/Disable VGA Enable/Disable (not on C9X299-PG) Jumper Settings Pin# Definition JPG1 allows you to enable or disable the Enabled VGA port using the onboard graphics Disabled controller. The default setting is Enabled. A. VGA Enable/Disable J3701...

  • Page 66: Onboard Indicators

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2-10 Onboard Indicators LAN LEDs GLAN Activity Indicator Two LAN ports are on the I/O back LED Settings panel. These Ethernet LAN ports have Color Status Definition two LEDs (Light Emitting Diode). The Green Blinking...

  • Page 67: Status Display

    JSTBY1 Chapter 2: Installation LED7201 Status Display LED1 LED1 is made up of two alpha- numeric displays that will display a status or POST code, when the motherboard is powered on. Please download the following AMI publication for a complete list of POST codes: https://ami.com/ami_downloads/Aptio_V_Status_Codes.pdf M.2 Activity LEDs...

  • Page 68: Hard Drive Connections

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 2-11 Hard Drive Connections SATA Connections (I-SATA0~I- SATA 2.0/3.0 Connectors SATA5) Pin Definitions Pin# Signal Six Serial ATA (SATA) 3.0 connectors Ground (I-SATA 0~5) are supported by the Intel SATA_TXP X299 chip (supports RAID 0, 1, 5, 10).
  • Page 69 Chapter 2: Installation Notes 2-39...

  • Page 70: Chapter 3 Troubleshooting

    Chapter 3: Troubleshooting Chapter 3 Troubleshooting 3-1 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

  • Page 71: No Video

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 5. The battery on your motherboard may be old. Check to make sure that it still supplies ~3VDC. If it does not, replace it with a new one. No Video 1. If the power is on, but you have no video. In this case, you will need to remove all the add-on cards and cables first.

  • Page 72: Technical Support Procedures

    Chapter 3: Troubleshooting 3. If the above steps do not fix the Setup Configuration problem, contact your vendor for repairs. 3-2 Technical Support Procedures Before contacting Technical Support, please make sure that you have followed all the steps listed below. Also, note that as a motherboard manufacturer, Supermicro does not sell directly to end users, so it is best to first check with your distributor or reseller for troubleshooting services.

  • Page 73: Frequently Asked Questions

    3-3 Frequently Asked Questions Question: What type of memory does my motherboard support? Answer: The C9X299-PG/-PGF/-RPGF supports up to 128GB of unbuf- fered Non-ECC DDR4. See Section 2-4 for details on installing memory. Question: How do I update my BIOS? Answer: We do NOT recommend that you upgrade your BIOS if you are not experiencing any problems with your system.

  • Page 74: Battery Removal And Installation

    Chapter 3: Troubleshooting Question: I think my BIOS is corrupted. How can I recover my BIOS? Answer: Please see Appendix C - BIOS Recovery for detailed instructions. 3-4 Battery Removal and Installation Battery Removal To remove the onboard battery, follow the steps below: 1.

  • Page 75: Returning Motherboard For Service

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Battery Installation 1. To install an onboard battery, follow the steps 1 and 2 above and continue below: 2. Identify the battery's polarity. The positive (+) side should be fac- ing up. 3. Insert the battery into the battery holder and push it down until you hear a click to ensure that the battery is securely locked.

  • Page 76: Chapter 4 Bios

    Chapter 4: AMI BIOS Chapter 4 BIOS 4-1 Introduction This chapter describes the AMI BIOS Setup Utility for the C9X299-PGF. Note: BIOS differences between Core™ i9 7980X/7900X, i7 7820X/7800X, i7 7740X, and i5 7640X CPUs will be marked as notes underneath the BIOS feature. The ROM BIOS is stored in a Flash EEPROM and can be easily updated.

  • Page 77: How To Change The Configuration Data

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual How To Change the Configuration Data The configuration data that determines the system parameters may be changed by entering the AMI BIOS GUI Setup utility. This Setup util- ity can be accessed by pressing <Del> at the appropriate time during system boot.

  • Page 78: Ez Mode

    Chapter 4: AMI BIOS 4-2 EZ Mode While in EZ Mode, the following information is displayed: DRAM Status - Status of all DIMM slots CPU Profile Load - Allows for quick CPU clocking profile selection X.M.P. Profile Load - Allows for quick memory clocking profile selection Fast Boot - Enables fast booting of the computer Boot Order - Allows changing of the boot order, or click a device to...

  • Page 79: Overclocking

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 4-3 Overclocking  CPU Overclocking Advanced CPU OC Setting This feature controls the CPU overclocking settings. The options are Manual, 3.8GHz, 3.9GHz, 4.0GHz, 4.1GHz, 4.2GHz, 4.3GHz, 4.4GHz, 4.5GHz, 4.6GHz, 4.7GHz, 4.8GHz, 4.9GHz, 5.0GHz, 5.1GHz, and 5.2GHz.
  • Page 80 Chapter 4: AMI BIOS Core-0~9 Max Ratio This feature overrides the Core Max Ratio on a per-core basis. Settings change automatically, unless 'Load SMC CPU OC Setting' feature is set to manual. Core Max OC Ratio This feature controls the general maximum overclocking ratio for the CPU cores and Ring.
  • Page 81 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Core Voltage Offset This feature controls the Offset Voltage (in millivolts) applied to the IA core domain. The default is 0. Offset Prefix This feature controls the offset value prefix. The options are positive (+) or negative (-).
  • Page 82 Chapter 4: AMI BIOS Core Disable Bitmap(Hex) Enter a hex value. Value '0' enables all cores. Value '3fff' disables all cores. SpeedStep (Pstates) This feature enables SpeedStep, also known as System Agent Geyser- ville. The options are Disabled or Enabled. Boot performance mode This feature controls the performance state that the BIOS will set intially.
  • Page 83 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual PL1 Limit This feature enables the PL1 limit. If set to disabled, BIOS will program default values for the next two features. The options are Disabled or Enabled. PL1 Power Limit Enter a value for PL1 Power Limit. The default is 0.
  • Page 84 Chapter 4: AMI BIOS APS rocketing This feature enables APS rocketing, which allows the core ratio to jump to max turbo instantly rather than on a smooth curve. The options are Disabled or Enabled. Scalability This feature enables the use of Scalability in HWP p-code power efficiency algorithms.
  • Page 85 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual CLR Max OC Ratio This feature controls the maximum overclocking ratio for the CLR. The default is 0. CLR Min Ratio This feature sets the minimum ratio for the CLR. The default is 8. CLR Voltage Mode This feature controls the Voltage Mode for the CLR.

  • Page 86: Memory Overclocking

    Chapter 4: AMI BIOS SVID VCCSA Voltage Override This feature overrides the VccSA input voltage, which affects the input voltage to the CPU. The default is 0. SVID VCCIO Voltage Override This feature overrides the VccIO input voltage, which affects the input voltage to the CPU.
  • Page 87 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Memory Frequency This feature controls the maximum memory frequency (in Mhz). The options are Auto, 1000, 1200, 1333, 1400, 1600, 1800, 1866, 2000, 2133, 2200, 2400, 2600, 2666, 2800, 2933, 3000, 3200, 3400, 3466, 3600, 3733, 3800, 4000, 4200, 4266, and 4400.
  • Page 88 Chapter 4: AMI BIOS tRRD_L Enter a value for desired tRRD_L. The default is 6. tWTR This feature configures the Minimum Internal Write to Read Command Delay Time. Enter a number between 1-38. The default is 3. tRTP This feature configures the Internal Read to Precharge Command Delay Time.
  • Page 89 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Enter a value for desired tXP. The default is 7. t_XSDLL Enter a value for desired t_XSDLL. The default is 768. tRRDR Enter a value for desired tRRDR. The default is 1. tRRDD Enter a value for desired tRRDD. The default is 1.
  • Page 90 Chapter 4: AMI BIOS tWRDS Enter a value for desired tWRDS. The default is 1. 4th memory timing: RTL (CHA DIMM1) Enter a value for desired RTL (CHA DIMM1). The default is 0. RTL (CHA DIMM2) Enter a value for desired RTL (CHA DIMM2). The default is 0. RTL (CHB DIMM1) Enter a value for desired RTL (CHB DIMM1).
  • Page 91 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual IOL (CHC DIMM2) Enter a value for desired IOL (CHC DIMM2). The default is 0. IOL (CHD DIMM1) Enter a value for desired IOL (CHD DIMM1). The default is 4. IOL (CHD DIMM2) Enter a value for desired IOL (CHD DIMM2). The default is 0.
  • Page 92 Chapter 4: AMI BIOS CHA DIMM1 RTT_NOM Enter a value for desired CHA DIMM1 RTT_NOM. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity. CHA DIMM2 RTT_WR Enter a value for desired CHA DIMM2 RTT_WR. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity.
  • Page 93 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual CHC DIMM1 RTT_WR Enter a value for desired CHC DIMM1 RTT_WR. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity. CHC DIMM1 RTT_Prk Enter a value for desired CHC DIMM1 RTT_Prk. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity.

  • Page 94: Voltage Configuration

    Chapter 4: AMI BIOS CHD DIMM2 RTT_Prk Enter a value for desired CHD DIMM2 RTT_Prk. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity. CHD DIMM2 RTT_NOM Enter a value for desired CHD DIMM2 RTT_NOM. The options are Auto, Disabled, 60, 80, 120, 240, and Infinity.
  • Page 95 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Vcc ST SFR Vout voltage When the above feature is enabled, select a voltage option. The options are 1.000V, 1.071V, 1.140V, 1.209V, 1.279V, 1.348V, 1.417V, 1.476V, and 1.530V. Vcc SFR OC voltage override enable This feature overrides the Vcc SFR OC voltage. The options are Disabled or Enabled.

  • Page 96: Cpu

    Chapter 4: AMI BIOS 4-4 CPU Note: The following submenus only display when using Core™ i9 7980X/7900X or i7 7820X/7800X CPUs. Core™ i7 7740X and i5 7640X CPUs display different options.  Processor Configuration Information (dependant on current hardware) is shown for the following features: Processor BSP Revision Processor ID...

  • Page 97: Intel Virtualization Technology

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Max CPUID Value Limit This feature enables legacy operating systems which cannot support CPUs with extended CPUID to boot. The options are Disabled or Enabled. Execute Disable Bit This feature enables Execute Disable Bit. When disabled, it forces the Execute Disable feature flag to always return 0.

  • Page 98: Common Refcode Configuration

    Chapter 4: AMI BIOS AES-NI This function enables AES-NI support. The options are Disabled or En- abled. APIC Physical Mode This function enables APIC Physical Destination Mode. The options are Disabled or Enabled.  Common RefCode Configuration MMCFG Size This feature controls the MMCFG Size. The options are 64M, 128M, 256M, 512M, 1G, and 2G.
  • Page 99 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Hardware P-States This feature controls how P-states are selected. The 'Disable' option bases the choice on OS Request. The 'Native Mode'/'Native Mode with No Legacy Support' option bases the choice on OS guidance. The 'Out of Band Mode' option enables autonomous P-state selection.

  • Page 100: Memory

    Chapter 4: AMI BIOS 4-5 Memory Note: The following submenus only display when using Core™ i9 7980X/7900X or i7 7820X/7800X CPUs. Core™ i7 7740X and i5 7640X CPUs display different options. Enforce POR When enabled, this feature enforces Plan of Record restrictions for DDR4 frequency and voltage programming.
  • Page 101 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual MC BGF threshold Enter a value for the HA to MC BGF threshold, which is used for schedul- ing MC request in bypass conditions. The default is 0. DLL Reset Test Enter a value for the amount of loops to execute RMT for during DLL reset tests.
  • Page 102 Chapter 4: AMI BIOS Patrol Scrub Interval This feature controls how many hours the system should wait before the next complete patrol scrub is performed. Enter a value from 0-24. The default setting is 24. Patrol Scrub Address Mode This feature controls which address mode Patrol Scrub uses. The op- tions are Reverse Address or System Physical Address.

  • Page 103: Advanced

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 4-6 Advanced Note: The following submenus only display when using Core™ i9 7980X/7900X or i7 7820X/7800X CPUs. Core™ i7 7740X and i5 7640X CPUs display different options.  PCH-FW Configuration This menu shows the following information: •...

  • Page 104: Chipset Configuration

    Chapter 4: AMI BIOS Me FW Image Re-Flash Use this feature to update the Management Engine firmware from an image in a USB flash drive attached to a USB port. The options are Disabled or Enabled.  Chipset Configuration Note: Setting incorrect values in the following two submenus may cause system malfunction.
  • Page 105 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual  CPU SLOT6 PCI-E 3.0 x 16 Link Speed This feature controls the link speed for this PCIe port. The options are Auto, Gen 1 (2.5 GT/s), Gen 2 (5GT/s), and Gen 3 (8 GT/s).
  • Page 106 Chapter 4: AMI BIOS Relaxed Ordering This feature enables Relaxed Ordering. The options are Enabled or Disabled.  Intel® VT for Directed I/O (VT-d) Intel® VT for Directed I/O (VT-d) This feature enables VT-d by reporting the I/O device assignment to VMM.

  • Page 107: South Bridge

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual PCI-E Completion Timeout Disable This feature disables PCIe completion timeout. The options are No, Yes, and Per-Port.  South Bridge USB Module Version USB Devices - These settings will differ based on currently plugged in devices.

  • Page 108: Trusted Computing

    Chapter 4: AMI BIOS Aggressive Link Power Management Select enabled for the PCH to aggressively enter the link power state. The options are Disabled or Enabled. Storage Option ROM/UEFI Driver This feature controls the execution of UEFI and Legacy OpROM. The op- tions are Disabled, UEFI, and Legacy.
  • Page 109 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Security Device Support If this feature and the TPM jumper on the motherboard are both set to Enabled, onboard security devices will be enabled for TPM (Trusted Platform Module) support to enhance data integrity and network security.

  • Page 110: Boot Feature

    Chapter 4: AMI BIOS PH Randomization This feature enables Platform Hierarchy randomization. The options are Disabled or Enabled. *This feature is ONLY for development testing purposes.  ACPI Settings WHEA Support Enable this feature to support the Windows Hardware Error Architecture (WHEA) platform and provide a common infrastructure for the system to handle hardware errors within the Windows OS environment in order to reduce system crashes and enhance system recovery and health moni-...
  • Page 111 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Fast Boot Enable this feature to reduce the time the computer takes to boot up. The computer will boot with a minimal set of required devices. This feature does not have an effect on BBS boot options in the Boot tab.

  • Page 112: Serial Port 1 Configuration

    Chapter 4: AMI BIOS Re-try Boot When EFI Boot is selected, the system BIOS will automatically reboot the system from an EFI boot device after its initial boot failure. Select Legacy Boot to allow the BIOS to automatically reboot the system from a Legacy boot device after its initial boot failure.
  • Page 113 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Serial Port 1 This feature enables the Serial Port 1 (COM1). The options are Un- checked or Checked. Current Limit Override - The current limit override is shown. Change Settings T h i s f e a t u r e...

  • Page 114: Console Redirection Settings

    Chapter 4: AMI BIOS Console Redirection This feature enables Console Redirection for remote data exchange. The options are Unchecked or Checked. *The submenu below controls the specifics of how data is exchanged between the host and remote computer.  Console Redirection Settings Terminal Type This feature controls the terminal emulation type.
  • Page 115 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Resolution 100x31 This feature enables extended terminal resolution. The options are Unchecked or Checked. Legacy OS Redirection Resolution This feature controls the number of rows and columns supported by redirection on legacy operating systems. The options are 80x24 or...
  • Page 116 Chapter 4: AMI BIOS Terminal Type This feature controls which terminal type is used for Out-of-Band Man- agement. The preferred type is VT-UTF8, then VT100+, then VT100. The options are VT100, VT100+, VT-UTF8, and ANSI. Bits per second This feature controls the transmission speed of the host serial port, which must be matched by the remote serial port.

  • Page 117: Network Stack

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual CPU SLOT3/SLOT5 Select This feature selects between a combination of SLOT3/SLOT5 configura- tion or only SLOT5. The options are [CPU SLOT3 X8 SLOT5 X8] or [CPU SLOT5 X16]. Onboard LAN1 Support This feature enables or disables onboard LAN1. The options are Disabled or Enabled.
  • Page 118 Chapter 4: AMI BIOS Ipv6 PXE Support Select Enabled to enable Ipv6 PXE (Preboot Execution Environment) for boot support. If this feature is set to Disabled, Ipv6 PXE boot option will not be supported. The options are Disabled or Enabled. ...
  • Page 119 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual  Key Management Provision Factory Defaults This feature provisions factory default keys on the next system boot while in Setup Mode. The options are Disabled or Enabled.  Restore Factory Keys This feature resets the content of all UEFI Secure Boot key data- bases to factory defaults.
  • Page 120 Chapter 4: AMI BIOS Append Select "Append" to load the new key exchange keys (KEK) from the manufacturer's defaults, then select Yes to load factory default keys or No to load an external file. To cancel the operation before selecting "Set New", select either OK or Cancel (both work). ...
  • Page 121 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Set New Select "Set New" to load the new authorized time stamps (DBT) from the manufacturer's defaults, then select Yes to load factory default keys or No to load an external file. To cancel the operation before selecting "Set New", select either OK or Cancel (both work).

  • Page 122: System Health

    Chapter 4: AMI BIOS 4-7 System Health Information regarding current system health and temperature is dis- played. This information automatically updates: CPU Temperature System Temperature Peripheral Temperature PCH Temperature VCPU VCCSA 5VCC VDIMM VCPU_IO VCPU_GT VDIMM_2.5 PCH 1.0V 3.3V_DL 3.3VCC VBAT BVPU_STPLL ...

  • Page 123: Ipmi

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual 4-8 IPMI Does not apply to C9X299-PG Note: The following features and submenus reflect Core™ i7 7740X and i5 7640X CPUs. BMC Firmware Revision IPMI STATUS  System Event Log Enabling/Disabling Options SEL Components This feature enables or disables all aspects of System Event Logging during boot.

  • Page 124: Bmc Network Configuration

    Chapter 4: AMI BIOS Erase SEL This feature controls if/when to erase SEL. The options are No; Yes, On next reset; Yes, On every reset. When SEL is Full This feature controls what happens with a full SEL. The options are Do Nothing or Erase Immediately.
  • Page 125 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Configure IPV6 support Lan channel 1 IPV6 Support Use this feature to enable IPV6 support for LAN1. The options are Dis- abled and Enabled. Configuration Address source Use this feature to select the LAN channel parameters. The options are Unspecified, Static, DHCP.

  • Page 126: Boot

    Chapter 4: AMI BIOS 4-9 Boot Boot Configuration Setup Prompt Timeout Enter the wait time in seconds to wait for the setup activation key. Enter 65535 for indefinite wait time. The default is 1. Boot mode select Use this feature to select the boot mode. The options are LEGACY, UEFI, and DUAL.
  • Page 127 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual • Boot Option #7 • Boot Option #8  Delete Driver Option  NETWORK Drive BBS Priorities This feature allows the user to specify which UEFI network drive devices are boot devices. • Boot Option #1 ...

  • Page 128: Bios Update

    Chapter 4: AMI BIOS 4-10 BIOS Update This feature is used to update the BIOS version manually. Two columns on information are shown. The left column shows CURRENT BIOS infor- mation. The right column shows NEW BIOS information. Use the "Start Update"...

  • Page 129: Appendix A Bios Error Beep Codes

    Appendix A: POST Error Beep Codes Appendix A BIOS Error Beep Codes During the POST (Power-On Self-Test) routines, which are performed each time the system is powered on, errors may occur. Non-fatal errors are those which, in most cases, allow the system to continue with bootup.
  • Page 130 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Notes...

  • Page 131: Appendix B Software Installation Instructions

    Appendix B: Software Installation Instructions Appendix B Software Installation Instructions B-1 Installing Drivers After you've installed the Windows operating system, a screen as shown below will appear. You are ready to install software programs and drivers that have not yet been installed. To install these software programs and drivers, click the icons to the right of these items.

  • Page 132: Configuring Superdoctor ® 5

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual ® B-2 Configuring SuperDoctor The Supermicro SuperDoctor 5 is a hardware monitoring program that functions in a command-line or web-based interface in Windows and Linux operating systems. The program monitors system health information such as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 133: Appendix C Uefi Bios Recovery Instructions

    Appendix C: UEFI BIOS Recovery Appendix C UEFI BIOS Recovery Instructions Attention! Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages aris- ing from a BIOS update.

  • Page 134: To Recover The Main Bios Block Using A Usb-Attached Device

    Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual C-3 To Recover the Main BIOS Block Using a USB- Attached Device This feature allows the user to recover a BIOS image using a USB- attached device without additional utilities used. A USB flash device such as a USB Flash Drive, or a USB CD/DVD ROM/RW device can be used for this purpose.
  • Page 135 Appendix C: UEFI BIOS Recovery 4. After locating the new BIOS binary image, the system will enter the BIOS Recovery menu as shown below. Note: At this point, you may decide if you want to start with BIOS Recovery. If you decide to proceed with BIOS Recovery, follow the procedures below.
  • Page 136 Supermicro C9X299-PG/-PGF/-RPGF Motherboard User’s Manual Notes...
  • Page 137 (Disclaimer Continued) The products sold by Supermicro are not intended for and will not be used in life support systems, medical equipment, nuclear facilities or systems, aircraft, aircraft devices, aircraft/emergency com- munication devices or other critical systems whose failure to perform be reasonably expected to result in significant injury or loss of life or catastrophic property damage.

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