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Troubleshooting
This section provides solutions to problems that can occur during the installation and operation of the RF-HTN104. Read the following descriptions if you are having
problems. The following is written assuming you are using Windows XP. For other operating systems or versions of Windows, the steps provided may differ.
1. Why can't I access the web-based configuration utility?
When entering the IP address of the RocketFish router (192.168.1.1 for example), you are not connecting to a website hosted on the Internet. The router has the utility
built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.
Check that your PC is set to Obtain an IP address automatically.
•
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Click Start > Settings > Control Panel. Select Network Connections. Select the connection profile which is connected to the router, most likely labeled
Local Area Connection.
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Select Internet Protocol (TCP/IP) and click Properties. Select the radio button Obtain an IP address automatically and Obtain DNS server address
automatically. Click OK twice.
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Try to connect to the web-based configuration utility again.
If you have manually specified an IP address to use, you will need to make sure your IP address is in the 192.168.1.XX range and subnet is 255.255.255.0 in order to
•
connect to the router.
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Click Start > Settings > Control Panel. Select Network Connections. Select the connection profile which is connected to the router, most likely labeled
Local Area Connection.
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Select Internet Protocol (TCP/IP) and click Properties. Select the radio button Use the following IP address and give the connection a local IP address
which is not in use already e.g. 192.168.1.111. Set the Subnet Mask to 255.255.255.0. Click OK twice.
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Try to connect to the web-based configuration utility again.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet
Explorer®
- Mozilla Firefox 3.0 and higher
-
Google™
Chrome 2.0 and higher
6.0 and higher
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