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Printekmobile I-820 Operator's Manual

I-820 series
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I-820 Series
Operator's Manual
I-820
Thermal Printer
I
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Summary of Contents for Printekmobile I-820

  • Page 1 I-820 Series Operator’s Manual I-820 Thermal Printer www.printek.com...

  • Page 2: Fcc Part 15 Class B

    This device fulfills the European standards requirements by complying with the Directive relating to electromagnetic compatibility and relating to low-voltage electrical equipment. Furthermore it fulfills the requirements for RoHS and R&TTE if applicable. Conformity with the above mentioned Directives is indicated by the CE symbol attached to the device. Note: Conformity may be affected by: - using interface cables not complying with the specifications - non-observance of important instructions in the operator´s manual...

  • Page 3: Canadian Department Of Communications Radio Interference Statement

    Canadian Department of Communications Radio Interference Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference; 2) this device must accept any interference, including interference that may cause undesired operation of the device. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.

  • Page 4: Battery Disposal

    Battery Disposal Only disposes of used batteries according instructions and/or your local regulations. Only dispose of used batteries according to your local regulations. If you do not know your local regulations, the Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created to promote recycling of rechargeable batteries. For more information visit www.calltorecycle.org Acknowledgments: PRINTEK is a registered trademark of Printek...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS TABLE OF CONTENTS ............................V Introduction................................1 Printer Features ..............................2 Quick Start Instructions ............................3 A. Paper Load ( Media 8.5’’)..........................3 B. Battery Installation ............................5 C. Charge Battery ..............................5 D. Power On ................................ 6 E.
  • Page 6 IV. Testing the Power Adapter and Battery ....................54 C. Troubleshooting ............................55 I. General Error Conditions ..........................55 II. Fault Description and Resolution ......................56 D. Obtaining Service ............................58 APPENDIX ................................59 A. Appendix A – I-820 Printer Specifications ....................59 www.printek.com...
  • Page 7 Glossary of Terms ............................... 60 Index ..................................62 www.printek.com...

  • Page 8: Introduction

    Thank you for purchasing the I-820 Series mobile thermal printer also referred to in this manual as the “I-820”. The I-820 series prints on special thermal media supplied in roll form up to 8 inches wide. All models are equipped with a USB port which supports cabled communications. All models support an Appendix A –...

  • Page 9: Printer Features

    The latest in battery technology provides for full-shift printing in all modes  Compatible with Windows, and Android  Emulations that allow the printer to be a drop-in replacement for nearly any mobile printer Appendix A – I-820 Printer For detailed specifications reference Specifications. www.printek.com...

  • Page 10: Quick Start Instructions

    Quick Start Instructions A. Paper Load ( Media 8.5’’) Tear paper towards back of printer Press Paper door release button to open the paper compartment door. Pull small leader of paper out and close paper door. NOTE: “ Clicks” when properly closed. When using A4 paper, install spacer www.printek.com...
  • Page 11 Media 8’’ Before loading 8 inch media, users must install a pair of spacers into the compartment so as to secure the media. www.printek.com...

  • Page 12: Battery Installation

    B. Battery Installation Press button to see battery charge level. 4LED 100% charge 3LED 75% 2LED 50% 1LED 25% Remove the two screws to remove the battery. Only disposes of used batteries according instructions and/or your local regulations. Only dispose of used batteries according to your local regulations. If you do not know your local regulations, the Rechargeable Battery Recycling Corporation (RBRC) is a non-profit organization created to promote recycling of rechargeable batteries.

  • Page 13: Power On

    D. Power On Depress the Power button on the control panel. The green LED and the red LED will both be lit while the printer is going through its startup sequence (about 20 seconds). The red LED will go off, leaving the green LED on to indicate the printer is ready to print.

  • Page 14: Control Panel

    E. Control Panel Control Panel Power Up Press & Release Power Down Press & Hold Power Button Toggle IP over USB Press twice on/off Advance paper Press once Paper Feed Button Print Setup Report Press twice Power & Status Battery Alert Indication (Green/Red)

  • Page 15: Performing A Printer Self-Test

    F. Performing a Printer Self-Test Before you connect the printer to the computer, make sure that the printer is in proper working order. You can do this by printing a configuration status label. 1. Make sure the media is properly loaded, the top cover of the printer is closed and the printer is power on.

  • Page 16: Configuration

    1. Turn the printer ON. 2. Connect a USB cable between the printer and a PC. 3. To access the I-820 web page, push the Power button twice rapidly. This will put the printer into Configuration mode. 4. When the printer is in Configuration mode the POWER and FAULT LEDs will flash together.
  • Page 17 5. The main configuration screen of the I-820: This is an overview of the printer configuration. The battery icon shows the relative charge in the battery. The more bars, the higher the charge. An AC plug will appear in the battery icon when the printer is plugged into an external power source.

  • Page 18: Connectivity Parameters

    A. Connectivity Parameters This page allows you to setup the connection to your printer. Depending on the optional interface installed, you will see either Bluetooth Config or WI-FI Config. In the detailed descriptions, an asterisk (*) indicates the factory default value. Bluetooth Config: Paired Mode: Possible values: UnPaired, Paired*...
  • Page 19 Discoverability: Possible Values: Off, On* This feature is used to set whether the printer may be discovered by other Bluetooth devices. It should only be set to “Off” after the printer has been discovered and paired with a host computer. Possible Values: 0000*, Up to 16 Numeric Characters Note that this feature is only available if Pairing Mode is set to “Paired”.
  • Page 20 WI-FI Config: Wireless Configuration This will display the current Wi-Fi configuration: IP Address – user defined. If Static Address Method is selected, type in the address the printer will use on the network. SubNetMask – user defined. If Static Address Method is selected, type in the subnet mark of the network.
  • Page 21 Personal Area Network –The printer will broadcast itself as a network connection. The Power LED will flash off every two seconds while in this mode. The SSID will be the serial number of the printer. When connecting to the printer, the passphrase is the printer’s serial number. –...
  • Page 22 WPA-PSK Enter the password for the network connection. WPA-EAP or IEEE8021X These are Enterprise network settings. Consult your server manual for recommended settings. www.printek.com...

  • Page 23: Image Parameters

    If your enterprise network uses digital certificates as another form of authentication, you can upload the certificates here. B. Image Parameters This page allows you to make selections about the image to be printed. Current Emulation: ESCPOS is the default emulation in I-820 Possible Values: PRINTEK, ZPL, CPCL, ESCPOS*, IPL, AUTOIMAGE, PDF, POSTSCRIPT, IMAGE www.printek.com...

  • Page 24: Device Config

    Default Font: The I-820 has the ability to use True Type Fonts. All True Type Fonts loaded into printer memory are listed here. When using emulations that do not specify the font for each line of text, select the font you would like to use as the default font.
  • Page 25 Units Select between inches or millimeters. If you change units, do so before entering other settings. Max Paper Speed Possible values: 25.4 to 76.2 mm, Default = 76.2 When using labels or heavy paper stock, you may need to decrease the paper speed to prevent paper jams. Mark Seeking Possible values: roll paper, black mark paper, and cut sheet paper.
  • Page 26 Paper Sensor Threshold When using paper with a black on the front adjust this setting to insure the paper stops at the black mark. 1. Set paper sensor threshold: white paper has relatively smaller sensor brightness while black paper has relatively bigger sensor brightness.
  • Page 27 Thermal Paper Type This is a locked value. These settings are supplied by the paper manufacturer. The default settings cover most grades of paper. If you are using non-standard paper consult the paper manufacturer for recommended settings. Standard printing energy (mJ) Less than 25~C 25~C or higher 0.2998...

  • Page 28: Fonts

    D. Fonts Upload Font File Truetype Fonts (.ttf, .otf, .ttc and .bdf) can be uploaded here. Languages like ZPL and CPCL can use the fonts by referring to them by their Font Family Name. www.printek.com...

  • Page 29: Image Config

    E. Image Config User Define ESCPOS fonts Enter Image Config – Current Emulation to set ESCPOS emulation fonts. User Define Western Fonts Font A: Font A: Letters and numbers print in FontA by default. The parameter of FontA is 12 * 24. For letters you could choose among three types of typeface: art font, Song, equal-line face.
  • Page 30 Song Equal-line face Numbers Normal Bank OKI number Use system default Font B: Letters and numbers print in FontB by default. The parameter of FontA is 9 * 17. font and cannot be changed. Printout: fontA: fontB: User-defined: Users could change the size and font, using the system font and uploaded fonts. (If the command entails changing the font, the printer will use specific font.) User-defined: 9 pounds.
  • Page 31 Font B: set in default. Parameters: 32 * 32. Use system default font and cannot be changed. Printout: User-defined: Users could change the size and font, using the system font and uploaded fonts. (If the command entails changing the font, the printer will use specific font.) User-defined size：9 pounds Western Font File: STHUPO.TTF User Define PRINTEK Fonts...
  • Page 32 33 34 35 36 37 38 39 3B 3A 3C 3D 3E 3F 40 41 42 43 44 45 46 47 48 49 4A 4B 4C 4D 4E 4F 50 51 52 53 54 55 56 57 58 59 5A 0D 0A OCRA:OCRA.ttf：...
  • Page 33 ^ALN,70,30 ^FDABCD123^FS eg2: Printout： ^CWL,R:simhei.ttf ^FO10,10 ^ALN,70,30 ^FDABCD123^FS User Define CPCLFonts （1） Use TEXT command to define font. （2） TEXT command: {command} {font} {size} {x} {y} {data}, {font}:font name/number; {size}:font size; {x}：horizontal position; {y}：vertical position; {data}:printing data; eg：TEXT 1 1 20 5 0123456789ABCDEFG Sample：...

  • Page 34: Graphics

    eg2: Printout ： ! 0 200 200 300 1 TEXT 5 1 20 5 0123456789 ABCDEFG CENTER PRINT F. Graphics This menu will allow you to load a graphics file into printer memory for use in creating your output. For instance, logos can be stored for recall and use by your host program (see Integrator’s Guide for more details).

  • Page 35: Update Printer Firmware, Upload Files To Printer Memory

    Set index Depending on the Index value used, you can automatically print the graphics file as a header (prints at the beginning of the print job), footer (prints at the end of a print job) or use the graphics print command to print anywhere on your receipt or label.

  • Page 36: Reset Printer Configuration To Factory Defaults (Safe Mode)

    3. Choose Upload Firmware, choose file and click Upload. 4. After uploading .tgz or .sw file, printer will restart itself. After uploading .fw file, the three LEDs will flash. Users should restart the printer. Notice: If fail to upload firmware, which shows as alarm LED flash, power and charge LED off after printer on, users could upload the firmware again because the printer enters into configuration mode after charging for 30 seconds.

  • Page 37: Printing Modes

    Windows drivers in particular encode the image as a graphic based print job before it is passed along to the printer. In addition to accepting graphic jobs from its Windows driver, the I-820 can accept and print directly many other graphic image file types. This opens up the option to print job images...
  • Page 38 from a variety of devices for which drivers or print utilities don’t exist, such as some tablets and smartphones. Please see the Integrator’s Guide or your system integrator for more details. www.printek.com...

  • Page 39: Integrating The Printer Into Your Business Applications Step By Step - Creating A Link From Host To Printer

    Integrating the Printer into your Business Applications Step by Step – Creating a Link from Host to Printer Windows Desktop Computers Print Drivers You may download the appropriate Windows driver from our website. Install the printer driver by the standard method for your version of Windows. a) Connect the printer to the PC using a USB-C cable before using the automatic install.
  • Page 40 In the popup window, select Next to proceed. It pops out the tab ‘Please select installation method’. Click OK for automatic installation; click Cancel for manual installation. d) For automatic installation, the system chooses PRINTEK I-820; for manual installation please choose I-820. Then click Next.
  • Page 41 e) For automatic installation, the system chooses USB001 port; for manual installation please choose USB001. Then click Next. www.printek.com...
  • Page 42 f) Click Next to proceed. g) Click Finish to proceed. www.printek.com...
  • Page 43 h) Click Install to proceed. www.printek.com...

  • Page 44: Bluetooth - General

    Turn on printer. Make sure Bluetooth on your host device is turned ON. b) Your host Bluetooth manager may automatically scan for new devices, or you may need to tell it to scan. The discover name of the I-820 printer will be “I-820-XXXxxxxx”, where XXXxxxxx = the Printer Serial Number.

  • Page 45: Bluetooth - Windows 7 And Above

    Printer now appears under “Printer and Faxes” heading of the “Devices and Printers” screen, as “I-820-serial #”. The icon may show that it is still configuring. h) Right click on the printer name or icon and select Properties. Select “Services” tab and deselect all items except for “SPP”.

  • Page 46: Rndis/Ethernet Driver

    RNDIS/Ethernet Driver Manually install Win 7/8 RNDIS/Ethernet Driver a) Choose Device Manager on the navigator tab on the left, right click “RNDIS/Ethernet Gadget” on the right. Click Update Driver Software... b) Select “Browse my computer for driver software”. www.printek.com...
  • Page 47 c) Select “Let me pick from a list of device drivers on my computer” www.printek.com...
  • Page 48 d) Select “Network adapters”, and click Next. e) Select “Microsoft Corporation” on the left, for Win 7 select “Remote NDIS Compatible Device”, for Win 8 select “Remote NDIS based Internet Sharing Device”, and click Next. www.printek.com...
  • Page 49 f) Select “Yes” to proceed. www.printek.com...
  • Page 50 g) Installation complete. h) Select Network Location based on your actual needs. www.printek.com...

  • Page 51: Install Win 10 Ethernet Driver

    Install Win 10 Ethernet Driver a) Choose Device Manager on the navigator tab on the left, right click “USB Serial Device” on the right. Click Update Driver Software... www.printek.com...
  • Page 52 b) Select “Browse my computer for driver software”. c) Select “Let me pick from a list of device drivers on my computer(L)”, and click Next. www.printek.com...
  • Page 53 d) Select “Install From Disk”, and select “Browse…” Choose RNDIS/Ethernet Gadget driver and click OK. www.printek.com...
  • Page 54 e) Select “Acme USB Remote NDIS Network Device”, and click Next. f) Installation complete. www.printek.com...

  • Page 55: Iv. Wi-Fi

    Note: The following instructions are fundamentally the same for an Infrastructure or Wi-Fi Direct (peer to peer) setup. They also assume that you have already configured your Wi-Fi interface via the I-820 printer web page (see the section on Configuration).

  • Page 56: Windows Tablets And Smartphones

    8023. Change the port number to 8023 in the Windows screen and click OK. Click “Apply” in the Printer Properties box. m) Your I-820 printer driver should now be properly coupled to the Wi-Fi parameters you have chosen. B. Windows Tablets and Smartphones This feature and/or specific directions for use were not available as of this printing.

  • Page 57: Media

    Printek offers a variety of media types. See Appendix C for detailed descriptions and ordering information. You may also visit our website or contact your PrintekMobile sales representative for a complete and up to date description of our consumables and accessory products. B. Black Mark Media Position For automatic ticket printing, the Black Mark should be positioned as shown in the figure below.
  • Page 58 www.printek.com...

  • Page 59: Maintenance And Troubleshooting

    Maintenance and Troubleshooting A. Cleaning In normal environments, the printer should be cleaned after printing a few rolls of paper or if there are voids in the printout. For optimum performance and life, you should clean the Print Head and Platen Roller whenever you load new paper.

  • Page 60: Charging The Battery

    New batteries are shipped in an “uncharged” state and must be charged for at least 4 hours prior to the first use. Maximum battery capacity is not reached until after completing a minimum of three complete charge and discharge cycles. II.

  • Page 61: Testing The Power Adapter And Battery

    battery at temperatures above this range for long periods of time or the battery may permanently lose charge capacity.  Do not disassemble, short circuit, heat above 80°C, or incinerate the battery. The battery may explode.  Only disposes of used batteries according instructions and/or your local regulations.

  • Page 62: Troubleshooting

     Once this test has completed successfully, allow the battery to fully charge. At the end of this time the Battery Indicator will turn off. If the printer and battery do not appear to successfully pass these tests, refer to the Troubleshooting section for possible causes and solutions.

  • Page 63: Fault Description And Resolution

    Stays On, With Alarm Print job too large for printer Divide long documents into memory individual pages. Printer power must be cycled to clear error. Fault Description and Resolution Problem Possible Cause Solution Printer will not turn on. Battery not installed properly Remove and reinstall battery making sure the battery is seated with door closed.
  • Page 64 Problem Possible Cause Solution Poor quality or “old” paper Verify paper from approved source. Try new roll of paper. Paper not feeding. Obstruction in paper path, or Check paper path and reinstall paper (see “Quick paper improperly installed Start Instructions”). Poor quality paper Verify paper from approved source.

  • Page 65: Obtaining Service

    Problem Possible Cause Solution Improper Interface Verify printer and host configuration settings match. Print a self- test to verify printer settings and to verify printer is functioning properly. D. Obtaining Service If service is required for your printer, please contact the company where you purchased your printer. If they are unable to assist you, contact Printek retailer to obtain a Return Authorization Number.

  • Page 66: Appendix

    APPENDIX A. Appendix A – I-820 Printer Specifications Printing Specifications Print Media Operator Controls and Printing Method: Direct thermal. Paper Type: Direct Thermal Roll, Indicators Printing Resolution: 203 dpi (8 dots per Fanfold and Cut sheet. 3 LED indicators for general fault, mm).

  • Page 67: Glossary Of Terms

    Glossary of Terms 802.11 Wireless networking communication standards created by IEEE. Ad-Hoc A Wi-Fi network consisting of only stations (no access point). Same as Peer-to- Peer. authentication The process a Wi-Fi station uses to identify itself to another station. baud rate The rate at which characters are transmitted over a serial interface.
  • Page 68 Lines per inch. margin An area along any edge of a form where data may not be printed. Peer-to-Peer A network consisting of only stations (no access point or central server). Same as Ad-Hoc. reset Initialization of various operating features of the printer to the value or state assumed when the printer is powered on.
  • Page 69 Index 802.11, 30 Charge Battery, 5 ESCPOS, 12 Add Enterprise Network, 11 Charging the Battery, 23 Fault Description and Resolution, 25 Add Personal Network, 11 Cleaning, 23, 29 FCC Part 15 Class B, i Address Method, 10 client, 30 features, 31 Ad-Hoc, 30 Com Port, 19 Font Aliases, 15...
  • Page 70 Maintenance, 2, 23, 26 power, i, ii TCP, 31 margin, 30 Power Button, 6 Testing the Power Adapter and Battery, 24 Mark Seeking, 14 Power On, 5 Troubleshooting, 2, 23, 24, Max Mark Search Distance, Quick Start Instructions, 4 Rear Paper Sensor Units, 13 Max Paper Speed, 13, 26 Threshold, 14...

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