Automatic Crash Response; Crisis Assist - OnStar liveon Owner's Manual

Automatic Crash Response

Our built-in system can automatically connect to emergency
services in a crash...even if you can't ask for it.
• Provide OnStar with your in-case-of-emergency (ICE) information, such as
make, model, year of vehicle, VIN, license plate number, insurance information
and an emergency contact person. This information can help in the event of
a theft or crash. Push the button to update your information, or go online
at www.onstar.com.
• If the button is pushed by mistake, please stay on the line and tell the
Advisor that there is not an emergency situation.
• In case of emergency or collision, the Alert icon will be steady and on.
Emergency Services
No matter what happens on the road, we can help. We are your
link to emergency service providers.
In an emergency, push the button for a priority connection to a specially
trained OnStar Emergency Advisor who can:
• Call the correct 911 center based on your exact GPS location.
1 OnStar acts as a link to existing emergency service providers. Visit www.onstar.com for coverage map, details and system
limitations. OnStar services requires vehicle electrical system (including battery), wireless service and GPS satellite signals to
be available and operating for features to function properly.
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• In a crash, a built-in sensor can
automatically alert an OnStar
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Emergency Advisor who is
immediately connected into your
vehicle to see if you need help.
• Even if you can't respond, the
Advisor can request that emergency
help be sent to your vehicle's exact
GPS location.
• In the unlikely event of vehicle
power loss during a collision, the
rechargeable backup battery
enables the system to still send
collision notification to an Advisor.
For more information on Automatic
Crash Response, visit www.onstar.com.
• Provide critical information about your vehicle and the situation to emergency
personnel for more efficient help, which may help save a life.
• If necessary, get access to specialized resources such as the Poison Control Center.
• Stay on the line until help arrives.

Crisis Assist

This service provides a central point of
contact, assistance and information during
severe weather, natural disasters or other
crisis events. Simply push the button
to talk to a specially trained Crisis Assist
Advisor who can:
• Direct emergency personnel to
your location.
• Provide you with evacuation routes.
• Connect you with relatives so they
know you're safe.
• Provide assistance if you need food,
water, medical help or a hospital.
Be a Good Samaritan
If you witness a problem on the road,
push the button and report it. OnStar
will relay the information to the proper
authorities or send emergency help to
that location.
AMBER Alert
If you have information related to an AMBER Alert, push the
An OnStar Emergency Advisor can connect you to the proper authorities.
Note:
• The Alert icon will
flash quickly if an
In-Vehicle message
is playing.
• With Crisis Assist,
you will get access
to all OnStar services
at no additional
cost, regardless of
subscription plan.
button.
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