Troubleshooting Guide - Jensen JSB-550 User Manual

If the top panel becomes dirty or smudged with fingerprints it may be cleaned with a soft

cloth slightly dampened with a mild soap and water solution. Never use abrasive cloths or
polishes, as these will damage the finish of your unit.
CAUTION: Never allow any water or other liquids to get inside the unit while cleaning.
Note: This unit is not magnetically shielded and may cause color distortion on the screen of
some TVs or video monitors. To avoid this, you may need to move the unit further away from
the TV or monitor if unnatural color shifts or image distortion occurs.
Should you experience difficulties in the use of this player please refer to the following chart or
call 1-800-777-5331 for Product Service and Support.
Symptom
The unit does not
respond (no
power)
Unit is ON but
there is low or no
volume
Cannot connect to
WiFi network
No Sound
Alexa voice
control not
function.

TROUBLESHOOTING GUIDE

Possible Problem
The unit is disconnected
from the AC outlet.
The AC outlet has not
power.
The volume control has
been turned all the way
down.
Speaker is off or not in WiFi
mode.
WiFi network is incorrect or
malfunction.
App is not installed properly
Alexa speaker is not in
same WiFi network of your
smartphone.
Speaker is not set up for
Amazon Alexa.
You have not select casting
to speaker.
Bluetooth speaker is not
linked with the cell phone.
Speaker placement out of
range.
JSB-550 is not connected to
your WiFi network.
You have not login your
Amazon Alexa account.
JSB-550 microphone
disabled
Reconnect to the AC outlet.
Try the unit on another outlet.
Turn the Volume control to a
higher output.
Turn on speaker and select WiFi
mode.
Select correct Wifi network, Try
your other device to ensure your
WiFi network is working properly.
Uninstall then reinstall the app,
power the speaker Off, then On,
and restart setup by use WPS
button.
Use the same WiFi network for
speaker & your smartphone.
Set up speaker by following the
set up steps in the manual.
Select speaker in your
smartphone screen.
Go through "Bluetooth
Operations" process to link the
speakers.
Relocate the speaker within
Bluetooth operating range
Use Muzo
JSB-550 to your WiFi network.
Create and login your Amazon
Alexa account.
is
Tap the POWER
enable the microphone.
E15
Solution
app to connect
button to