Plantronics CS CS60 User Manual page 16

Incorrect softphone model selected
Headset has flat battery
PROBLEM
Callers cannot hear me.
Possible Cause
Mute is selected
Headset microphone boom aligned
incorrectly
Speak volume is too low
PROBLEM
Receive sounds distorted.
Possible Cause
Listen volume too high
PROBLEM
I can hear too much background conversation, noise or sidetone.
Possible Cause
Speak volume is too high
snugly over your ear
Ensure you have selected the correct soft
phone model through the software
Recharge the battery by placing the headset
in the Headset Docking Cradle.
Solution
Press the mute button once. The audible
mute indicator should then stop beeping.
Align the headset boom
with your mouth
Increase the speak volume on your soft
phone until you can be heard by callers. If
the volume is still too low, increase the
microphone level on your computer.
Solution
Lower the receive volume on your
softphone until the distortion disappears.
If the distortion is still present, lower the
listen volume control on the computer.
Solution
Lower the speak volume on your softphone
until the noise or sidetone disappears. If the
noise or sidetone is still present, lower the
microphone volume control on the computer.
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