Plantronics CS CS60 User Manual page 15

PROBLEM
My headset does not work with my softphone.
Possible Cause
Incorrect softphone selected
Headset has a flat battery
CS50/CS60-USB not set as the
voice device
PROBLEM
I plugged everything in but the lights won't come on.
Possible Cause
Computer not turned on
Insufficient power from USB port
PROBLEM
I cannot hear caller / dial tone.
Possible Cause
Too far away from base
Listen volume too quiet
standby or hibernation, an optional AC
power supply is provided to ensure the
headset can be continuously charged
Solution
Ensure you have selected the softphone you
are using through the software. If the
softphone you are using does not appear
on the list, please check
www.plantronics.com for software updates
Ensure your battery is fully charged. If you
are using a laptop that regularly goes into
standby or hibernation, the AC power
supply is available to ensure the headset
can be continuously charged
Use the audio settings on the computer or
CS50-USB/CS60-USB is the softphone to
ensure that the device used for voice.
Solution
Check that the computer is turned on and not
in standby or hibernation mode.
If using a USB hub, check that the AC power
supply is correctly connected and that the hub
can supply 250mA to charge the headset.
Solution
Ensure you are within range of the base
Adjust the Listen Volume Control on the
headset, softphone and PC audio control.
Ensure the headset speaker is positioned
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