A Wi-Fi client (Laptop/mobile/Pad) cannot connect to Wireless network
Case1 - MAC address is restricted: Ensure that the MAC Restrict Mode is Disabled.
Case2 – Stored old Wi-Fi password: It may occur if the client device is storing old Wi-Fi password and it is not prompting for
new password. In such case, a) the saved Wi-Fi network name and password should be removed, b) scan for the Wi-Fi
network name and c) enter new password again. It is recommended to re-check the Wi-Fi security key/password from
modem's web interface. Check wireless setup guide or wireless security setup guide for the instruction to check the Wi-Fi
security key/password.
Please follow the below instructions to remove stored Wi-Fi network name/SSID and Wi-Fi security key/password from client
devices. Please find the appropriate operating system listed below and follow the instructions.
Windows 7
1
Right Click the Wireless symbol on the bottom right of your screen and click "Open Network and Sharing Center".
OR
Start Menu
Click on the
tasks" under "Network and Internet".
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© NetComm Wireless 2017
Control Panel
, and go to "
". Select View by: Category. Click "View network status and
Wireless Troubleshooting Guide
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