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Shandong New Beiyang Information Technology Co. BK-C310 User Manual

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USER'S MANUAL
Embedded Thermal Printer
BK-C310
Shandong New Beiyang Information Technology Co., Ltd.

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Summary of Contents for Shandong New Beiyang Information Technology Co. BK-C310

  • Page 1 USER’S MANUAL Embedded Thermal Printer BK-C310 Shandong New Beiyang Information Technology Co., Ltd.
  • Page 2 BK-C310 User’s Manual Declaration Information in this document is subject to change without notice. SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to improve products as new technology, components, software, and hardware become available. If users need further data about these products, please feel free to contact SNBC or your local dealer.

  • Page 3: Safety Instructions

    BK-C310 User’s Manual Safety instructions Before installing and using the printer, please read the following items carefully: 1) Install the printer on a flat and stable surface; 2) Reserve adequate space around the printer so that convenient operation and maintenance can be performed;...

  • Page 4: Revision History

    BK-C310 User’s Manual Revision History Date Version Description Author Mr.Wang Qingfeng Mr.Yu Yan Initial version. 2015-1-22 V1.0 Mr. Feng Ning Mr. Xu Shanhua - 3 -...

  • Page 5: Table Of Contents

    BK-C310 User’s Manual Content 1 Summary ..............................- 1 - 1.1 Brief introduction ..........................- 1 - 1.2 Main features ..........................- 1 - 2 Main technical index ..........................- 3 - 2.1 Technical specification ........................- 3 - 2.2 Paper Specification........................- 5 - 3 Structure and functions ........................- 8 - 3.1 Appearance ...........................- 8 -...
  • Page 6 BK-C310 User’s Manual 4.7.3 Operation space .........................- 21 - 4.8 Install Windows driver .........................- 22 - 4.8.1 Typical installation ......................- 22 - 4.8.2 Advanced installation......................- 24 - 5 Routine maintenance ........................- 27 - 5.1 Clean the mark sensor ........................- 27 - 5.1.1 Clean the left/right mark sensor on thermal side ...............- 28 -...

  • Page 7: Brief Introduction

     Cutter BK-C310 can be connected with other device by USB interface or serial interface. Drivers for Windows 2000/XP/2003/Vista/2008/Win7/Win8/Win8.1, Windows XP Embedded operating systems and the software development kit based on DLL are available, as well as the CUPS drivers for Linux system.
  • Page 8 BK-C310 User’s Manual  Replace paper roll easily;  The top cover of printer can be opened, which is convenient for maintenance;  The top cover of Presenter module can be opened, which is convenient for maintenance;  Characteristics and parameters can be set by software;...

  • Page 9: Main Technical Index

    BK-C310 User’s Manual 2 Main technical index 2.1 Technical specification Parameter Items 203DPI model Print method Direct thermal line Resolution 203×203DPI Paper width 48~82.5mm Maximum:80mm(3.2 "); default: 80mm Print width Maximum: 640 dots Ticket length 70mm-350mm Print speed 130mm/s (Max.)
  • Page 10 BK-C310 User’s Manual Parameter Items 203DPI model 1 million cuts (recommend paper ， standard test Cutter lifetime environment) MTBF of main control board 360,000 hours MCBF 7000000 lines Operation environment （no power）：0～50℃，20～ 90%RH（40℃） Operation environment Operation environment（include power）：0～45℃，20 Environment ～90%RH（40℃）...

  • Page 11: Paper Specification

    BK-C310 User’s Manual 2.2 Paper Specification  Paper type: Continuous /marked paper  Paper supply method: Paper roll  Paper width: 48-82.5mm  Paper weight: 45g～100g  Thermal layer: Outward/Inward  Paper roll specification: Optional ID of paper roll core: ф10, ф18, ф25, ф40mm Minimum ID of paper roll: ф16, ф24, ф31, ф46mm...
  • Page 12 BK-C310 User’s Manual  Recommended marked paper: The marked paper should meet the following requirement besides that of standard paper:  Mark position There are three positions for mounting the mark sensor on the thermal side, and the left and the right positions can be adjusted along with the paper guide block while the middle position is fixed.
  • Page 13 BK-C310 User’s Manual Fig. 2.2-3 Mark sensor 1- Right mark sensor on the thermal side 2- Left mark sensor on the thermal side 3- Middle mark sensor on the thermal side 4- Mark sensor on the non-thermal side Caution: ...

  • Page 14: Structure And Functions

    BK-C310 User’s Manual 3 Structure and functions 3.1 Appearance Fig. 3.1-1 BK-C310 printer appearance 1 —Button 2 —Buffer module (optional) 3 — Button for opening and closing the top cover 4 —Paper near sensor socket 5 —Paper guide block 6 —Communication interface (USB or serial interface is optional) 7 —Power interface...

  • Page 15: External Dimension

    BK-C310 User’s Manual 3.2 External dimension Overall size of the printer Fig. 3.2-1 Overall size of printer with buffer Fig. 3.2-2 Overall size of printer without buffer - 9 -...

  • Page 16: Print Unit And Controlling Parts

    BK-C310 User’s Manual 3.3 Print unit and controlling parts The controlling parts include circuit board and corresponding adjustment buttons and interfaces. 3.3.1 Exterior of print unit and controlling parts The print unit consists of print mechanism and cut mechanism, referring to the fig.3.3-1: Fig.3.3-1 Print unit and controlling parts...

  • Page 17: Presenter

    BK-C310 User’s Manual  Button for opening and closing the top cover After pressing the button for opening and closing the top cover, the top cover module can be opened for maintenance work, such as clear jammed paper jam, clean the print head/platen rollers.

  • Page 18: Installation And Suggestion

    After unpacking the package, adjust the paper guide block to adapt to the corresponding paper width before installing the printer. BK-C310 can use paper of 48-82.5mm width. Adjust the paper guide block to the corresponding scale as shown in the following figure. There are six scales: 82.5,80,76,70,56 and 48mm. Move the paper guide block until its gap aligns with the round dot of target scale.

  • Page 19: Adjust The Position Of Mark Sensor

    BK-C310 User’s Manual Fig. 4.2-2 Adjust the screw fixing paper guide block 4.3 Adjust the position of mark sensor There are four mark sensors onBK-C310 printer and their positions on the left/right side or thermal/non-thermal side can be adjusted. Detail mounting positions please refer to the following figure: Fig.
  • Page 20 BK-C310 User’s Manual When the marks are on the non-thermal side of paper, the mark sensor 4 on non-thermal side will be used for detection. The position of mark sensor can be continuously adjusted in following steps: Open the top cover of printer, and then remove the lower mark sensor cover as shown in the Fig.

  • Page 21: Connect The Power Adapter

    BK-C310 User’s Manual 4.4 Connect the power adapter Ensure the printer is turned off; Insert the 2P power cord plug into the power interface of printer as shown in the Fig.4.4-1; Connect the power adapter to an electrical outlet. Fig. 4.4-1 Power adapter connection Caution: Use the power adapter recommended by the manufacturer;...

  • Page 22: Connect Interface Cable

    BK-C310 User’s Manual 4.5 Connect interface cable BK-C310 communication interface is USB or serial interface (optional), and customer can choose the interface according to actual usage. 4.5.1 Connect USB interface cable 1) Ensure the printer is turned off; 2) Insert the USB cable into corresponding socket (only for printer configured with USB interface) as shown in the Fig.
  • Page 23 BK-C310 User’s Manual Fig. 4.5-2 Connect the serial connecting cable to the printer Fig. 4.5-3 Connect the straight-through cable to the serial connecting cable Caution: Make sure the interface cable is connected in correct direction;  When connecting or disconnecting the interface cable, make sure to hold the plug shell instead of ...

  • Page 24: Connect Paper Near End Sensor Cable

    4.6.1 Steps to install the paper roll The paper roll is easy to be installed on the BK-C310 printer, and the steps are as following: 1) Turn on the power, and then place the paper head in the paper feeding path as shown in the Fig.4.6-1:...

  • Page 25: Semi-Automatic Paper Loading

    BK-C310 User’s Manual Fig. 4.6-2Paper head Before loading paper, make the paper flat to ensure the paper be fed smoothly into the path.  Fig. 4.6-3 Radian of paper head 4.6.2 Semi-automatic paper loading 1) Turn on the power and the ERROR LED alarms for paper end;...

  • Page 26: Install The Printer

    BK-C310 User’s Manual 4.7 Install the printer The operation of BK-C310embedded printer is reliable and easy, and it has good adaptability of installation and good maintainability. It adopts modularization design and active connection, combining with embedded installation; it also adopts flexible maintenance and operation points. Please refer to the content in this section when designing the whole machine, in order to ensure the reliable and effective work of BK-C310embedded printer.

  • Page 27: Operation Space

    BK-C310 User’s Manual 4.7.3 Operation space  Open the top cover: Press the center of button for opening/closing the top cover as shown in the figure, then the top cover can be opened. Fig. 4.7-2 Operation space for printer with standard paper holder ...

  • Page 28: Install Windows Driver

    Height of reserved space (H) ≥(Ticket length -180mm)/2。 4.8 Install Windows driver As for the BK-C310 printer, drivers for Windows 2000/ Windows XP/ Windows server 2003/Windows Vista/Windows Server 2008/Windows 7/Windows 8/Windows 8.1/ Windows XP Embedded operating systems and the software development kit based on DLL are available, as well as the CUPS drivers for Linux system.
  • Page 29 BK-C310 User’s Manual 2) Choose the printer type and name to be installed. If you set this printer as a default in the system, choose the button “Set As Default Printer”, and then click “Next” button; 3) Select the Setup Type: “Typical” and click “Next”;...

  • Page 30: Advanced Installation

    BK-C310 User’s Manual 5) Set the printer port. Users should choose the installing port according to its use. Select “BYCOMx” as driver (X equals to 1, 2, 3, 4, 5, 6, 7 or 8), choose the USB port “USB_BK-T1802_1”, and then click “Install”...
  • Page 31 BK-C310 User’s Manual 3) Choose the Setup Type: “Advanced” and click “Next”; 4) The driver identifies the current system type automatically, and then click “Next”; 5) Set the printer driving mode and printer port. The system supports several USB installation, then click “Install”...
  • Page 32 BK-C310 User’s Manual Notes:  The installation of USB driver has been finished during the process of installing the printer driver, thus do not need to install the USB driver separately.  Ensure the following services start before printing: Location: Computer Management -> Services and Applications -> Services...

  • Page 33: Routine Maintenance

     It is recommended to do routine maintenance per month. 5.1 Clean the mark sensor Distribution of BK-C310 mark sensors is as following: Fig. 5.1-1Mark sensor 1- Right mark sensor on the thermal side 2- Left mark sensor on the thermal side...

  • Page 34: Clean The Left/Right Mark Sensor On Thermal Side

    BK-C310 User’s Manual 5.1.1 Clean the left/right mark sensor on thermal side Cleaning steps for the left/right mark sensor on thermal side are as following: Remove the buffer module, rear cover fixing screws and rear cover module in the order and directions shown in the Fig.

  • Page 35: Clean The Middle Mark Sensor On Thermal Side

    BK-C310 User’s Manual Fig. 5.1-4 Mark sensor cleaning 5.1.2 Clean the middle mark sensor on thermal side Cleaning steps for the middle mark sensor on thermal side are as following: Open the top cover as shown in the Fig. 5.1-5;...

  • Page 36: Clean The Mark Sensor On Non-Thermal Side

    BK-C310 User’s Manual 5.1.3 Clean the mark sensor on non-thermal side Cleaning steps for the mark sensor on non-thermal side are as following: Open the top cover as shown in the Fig. 5.1-5; Remove the mark sensor cover as shown in the Fig. 5.1-7;...

  • Page 37: Clean The Print Head And The Platen Roller

    BK-C310 User’s Manual 5.2 Clean the print head and the platen roller  When the following cases occur, the print head and the platen roller should be cleaned:  Printout is not clear;  Some columns on the page are not clear;...

  • Page 38: Clean The Retraction Sensor

    BK-C310 User’s Manual 5.3 Clean the retraction sensor  When the following case occurs, the retraction sensor should be cleaned.  When the Presenter fails to transmit paper retraction information properly.  Cleaning steps for the retraction sensor are as follows: Turn off the power;...

  • Page 39: Clear The Jammed Paper In The Presenter

    BK-C310 User’s Manual 5.6 Clear the jammed paper in the presenter  When any of the following cases occurs, please remove the paper manually:  Paper is jammed into the path of Presenter;  Paper does not enter the paper output path of presenter.

  • Page 40: Troubleshooting And Maintenance

    BK-C310 User’s Manual 6 Troubleshooting and maintenance If errors occur in the printer, consult the troubleshooting table below. If still can’t settle the trouble, please contact with SNBC or the distributor. 6.1 Errors and settlement Error LED 200m Errors Description Print head overheating Temperature of the print head is too high.

  • Page 41: Solution For Common Errors

    BK-C310 User’s Manual 6.2 Solution for common errors 6.2.1 Problems during paper loading Problem Possible reasons Solutions Paper roll can’t be loaded The paper roll ID does not match Replace paper roll. onto paper holder smoothly the printer Paper head is irregular;...

  • Page 42: Problems During Paper Output

    BK-C310 User’s Manual 6.2.3 Problems during paper output Problems Possible reasons Solutions Paper end; Install a new paper roll; The printer stops printing Paper jams in cutter; Dust or Check if there are sundries in cutter path; and warns errors during wastepaper covers the paper near Clean the paper near end sensor.

  • Page 43: Appendix

    BK-C310 User’s Manual Appendix Appendix 1 Self-test page Print self-test page in the following steps: Turn off printer power, then keep pressing the FEED button for at least 1 second while turning on the printer. The printer will start to print a self-test page. (Take 203DPI/USB interface model for an example, and the self-test page is shown as follows).
  • Page 44 BK-C310 User’s Manual :PC860,PC863 :PC865,PC866 :1252,Katakana :More in Feed button Configuration … International Character :U.S.A. :France :German :U.K. :Denmart I :Sweden :Italy :Spain :Japan :Norway :Denmark II :Spain :Latin America Bar Code Available :UPC-A :UPC-E :EAN-8 :EAN-13 :CODE39 :CODE93 :ITF...
  • Page 45 BK-C310 User’s Manual Printed lines(Actual) :xxxxxxxx Number of Cuts(Total) :xxxxxxxx Number of Cuts(Actual) :xxxxxxxx Power On time :xxxxxxxx Product date :xxxxxxxx Note: xxxxxxxx represents the detailed contents or value of printed item.  Explanation of self-test page: Boot Firmware------------------Printer BOOTLOADER version...

  • Page 46: Appendix 2 Software Program

    BK-C310 User’s Manual Appendix 2 Software program KIOSKDemo This tool is designed specifically for the embedded printer, it can be used to update the printer firmware, edit and download logos and code pages, as well as print samples, etc. KIOSKUtility This tool is used to set and control the printer.

  • Page 47: Appendix 3 Optional Parts

    Appendix 3.1.1 Buffer module Buffer module introduced in this section is the buffer module installed on the BK-C310 print mechanism, it is an optional part, if the customers choose this module, then it will be installed directly on the print mechanism before delivering from the factory.

  • Page 48: Appendix 3.2 Components Of Paper Roll Shaft Module

    Appendix 3.2 Components of paper roll shaft module Appendix 3.2.1 Structure of paper roll shaft module Currently, the configured BK-C310 paper roll shaft is as following, and it can adapt to the paper roll with the minimum ID 25mm. Appendix Fig. 3.2.1-1 Components of paper roll shaft 2 —Paper near end sensor...
  • Page 49 BK-C310 User’s Manual Appendix Fig. 3.2.3-1 Paper near end sensor adjustment The paper near end sensor has 5 positions, and the corresponding paper roll diameters are as following: Position 1: detect φ39mm diameter paper roll; Position 2: detect φ47mm diameter paper roll;...

  • Page 50: Appendix 4 Safety Parts List

    BK-C310 User’s Manual Appendix 4 Safety parts list Part name Model or key characters Qty. Manufacturer SHANDONG NEW BEIYANG Main control board KSKACV1.2/FR-4/6 layer INFORMATION TECHNOLOGY CO., LTD. Motor for paper SHANGHAI MOONS’ ELECTRIC feeding during 35P048L0-00403/4.3Ω±10% CO., LTD. printing...

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