Shandong New Beiyang Information Technology Co. BTP-M300 User Manual
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Shandong New Beiyang Information Technology Co. BTP-M300 User Manual

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USER'S MANUAL

Receipt Printer

BTP-M300
Shandong New Beiyang Information Technology Co., Ltd.

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Summary of Contents for Shandong New Beiyang Information Technology Co. BTP-M300

  • Page 1: Receipt Printer

    USER’S MANUAL Receipt Printer BTP-M300 Shandong New Beiyang Information Technology Co., Ltd.
  • Page 2 BTP-M300 User’s Manual Declaration Information in this document is subject to change without notice. SHANDONG NEW BEIYANG INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to improve products as new technology, components, software, and firmware become available. If users need further data about this product or have any doubt about safety issues that might arise from using it, please feel free to contact you dealer.
  • Page 3 BTP-M300 User’s Manual SNBC has passed following certifications: ISO9001 Quality Control System Certification ISO14001 Environmental Management System Certification OHSAS18001 Occupational Health and Safety management System Certification IECQ QC080000 Hazardous Substance Process Management System Certification Contact us Address: No.169 huoju road, high-tech zone, Weihai, China...

  • Page 4: General Safety Instruction

    BTP-M300 User’s Manual General Safety Instruction Before installing and using the printer, please read the following items carefully: 1. Safety Instructions Warning: Do not touch the cutter and tear-off bar of the printer. Warning: The print head is at a high temperature during printing...
  • Page 5 BTP-M300 User’s Manual Connect the power adapter to an appropriate grounded outlet. Avoid sharing a single electrical outlet with large power motors and other devices that may cause the fluctuation in voltage. The power socket should be installed near the equipment and should be easily accessible.

  • Page 6: Table Of Contents

    BTP-M300 User’s Manual Contents 1 Overview ..................1 1.1 Outline ..................1 1.2 Features .................. 1 2 Specifications ................2 2.1 Main Specification ..............2 2.2 Cutter specification ..............3 2.3 Paper Specification ..............3 2.3.1 Continuous paper ............. 3 2.3.2 Marked paper ..............
  • Page 7 BTP-M300 User’s Manual 4 Installing ..................14 4.1 Unpacking ................14 4.2 Mounting the Printer ............. 14 4.2.1 Horizontal mounting ............14 4.2.2 Wall-mounting (optional) ..........15 4.3 Connecting power cord ............16 4.4 Connecting optional interface cable ........17 4.5 Connecting cash drawer ............
  • Page 8 BTP-M300 User’s Manual 4.10.2 Parameter explanation ..........39 5 Maintenance ................49 5.1 Platen roller cleaning ............49 5.2 Mark sensor cleaning ............50 5.3 Clear paper jam ..............50 6 Interface Signal ................51 6.1 USB interface ................ 51 6.2 Parallel interface ..............

  • Page 9: Overview

    BTP-M300 User’s Manual 1 Overview 1.1 Outline The BTP-M300 is a 9-pin serial impact dot matrix receipt printer offering high quality, high speed, and stable performance. It is widely used in POS system, kitchen and finance applications, etc. The BTP-M300 can be connected with other devices via USB, parallel, serial, and Ethernet interface, and it can provide drivers for operating systems such as Windows 98 /NT4.0 /2000 /2003 /XP...

  • Page 10: Specifications

    BTP-M300 User’s Manual 2 Specifications 2.1 Main Specification Item Specification Print mode 9-pin serial impact dot matrix Print speed Max. 4.7LPS (400 dots/line) Print width Max. 400 (half dots)/200(full dots) Paper type Continuous paper or marked paper Paper width: 80±0.5mm, 76±0.5mm, Single layer 69.5±0.5mm, 57.5±0.5mm;...

  • Page 11: Cutter Specification

    BTP-M300 User’s Manual Item Specification Printing Mechanism 10,000,000 lines lifetime Reliability Print head 150,000,000 characters lifetime 800,000 cuts (paper thickness:0.08mm, Cutter lifetime standard test condition) Operating temperature and 5～45℃,20～90%RH (40℃) humidity Storage temperature -40～60℃,20%～93%RH (40℃) humidity Dimensions 160mm(W)×245mm(D)×154mm(H) Weight 3.0kg 2.2 Cutter specification...

  • Page 12: Marked Paper

    Besides the requirements of the continuous paper, marked paper should meet the following requirements: Mark position BTP-M300 printer reserves 8 positions for mark sensor, which can detect marks on either the front side or the reverse side of paper. Position of the sensor is as shown in the figure.

  • Page 13: Recommended Paper

    BTP-M300 User’s Manual Following parameters are recommended for marks: Mark width (L1): 5mm≤L1≤10mm Mark height (L2): 12mm≤L2≤ paper width Distance between marks (L3): 20mm≤L3≤500mm The black mark’s reflectivity should be ≤ 15%, and the other part’s reflectivity should be ≥ 85%. There should be no image between the two marks, such as the advertisement etc.

  • Page 14: Ribbon Specification

    BTP-M300 User’s Manual 2.4 Ribbon specification 2.4.1 Ribbon model Model Color ERC-38(P) Purple ERC-38(B) Black ERC-38(B/R) Black / Red 2.4.2 Dimensions Unit:mm - 6 -...

  • Page 15: Print And Tear-Off Position

    BTP-M300 User’s Manual Caution: Please use the recommended original ribbon to ensure the printing quality and lifetime of the printer transmission part. 2.5 Print and Tear-off Position 2.5.1 Print position L1: Paper width L2: Print width L3: Print left margin L4: Print right margin...

  • Page 16: 2Tear-Off Position

    BTP-M300 User’s Manual According to the different paper width of the L1, the print width (L2) and the left/right margin (L3/L4) should be changed as below: Paper width Left margin Right margin Print width (L2) (L1) (L3) (L4) 80mm 63.4mm 6.8mm...

  • Page 17: Outline And Parts

    BTP-M300 User’s Manual 3 Outline and Parts 3.1 Outline and Parts 1—Rear cover 2—Tear-off bar 3—Front cover 4—POWER LED 5—ERROR LED 6—PAPER LED - 9 -...
  • Page 18 BTP-M300 User’s Manual 7—FEED button 8—Power switch 9—Latch for opening rear cover 10—Horizontal pluggable communication interface (optional) 11—Vertical pluggable communication interface (optional) 12—Cash drawer connector 13—Power connector 14—Cutter sliding Blade 15—Platen roller 16—Adjusting lever of paper near end sensor 17—Ribbon 18—Paper near end sensor (optional)
  • Page 19 BTP-M300 User’s Manual PAPER LED is always off; under paper end or paper near end conditions, it is always on FEED button(7) Press the button while turning on the printer, a self-test page will be printed. In the normal status, press the FEED button for a short time, the printer will feed paper one line at a time.
  • Page 20 BTP-M300 User’s Manual Paper end sensor(20) Paper end sensor is used to detect the paper status (paper presence/paper end). Mark sensor(21) When using mark paper, mark sensor is used to detect mark. 10) Rear cover sensor(22) Rear cover sensor is used to detect the status of the rear cover (open / close).

  • Page 21: Leds And Buzzer

    BTP-M300 User’s Manual 3.2 LEDs and Buzzer The table below shows LEDs and buzzer in error status: Error Buzzer ERROR LED PAPER LED HP error Interval beep Interval flash Print head Six beeps Six times overheated Abnormal input Five beeps...

  • Page 22: Installing

    If there is any shortage or damage, please contact your local dealer or the manufacturer. 4.2 Mounting the Printer BTP-M300 has two mounting modes: horizontal mounting and wall-mounting. 4.2.1 Horizontal mounting The printer should be mounted on a flat and stable surface. For operation and maintenance, we suggest user reserve space as below to ensure the printer’s reliability and easy operation.

  • Page 23: Wall-Mounting (Optional)

    BTP-M300 User’s Manual 4.2.2 Wall-mounting (optional) Wall-mounting is an optional function. The method of wall-mounting is shown as below. Two 50mm-deep holes should be made with a hammer-drill in a suitable wall, of the sizes shown below. Insert plastic plugs and screws into Φ6 holes and ensure that the end sides of the plugs are flush with the surface of the wall.

  • Page 24: Connecting Power Cord

    BTP-M300 User’s Manual Caution: Under the wall-mounting mode, the printer must be oriented upwards. The hook on the wall should be firmly positioned to avoid printer damage or risk of falling. 4.3 Connecting power cord 1) With the flat side of the power adapter’s cable connector facing downward, insert the cable connector into the power connector on the rear of the printer.

  • Page 25: Connecting Optional Interface Cable

    BTP-M300 User’s Manual Caution Use only the supplied power adapter or other equal model. When connecting or disconnecting cable connector of the power adapter, you should pull on the connector, not pull on the cable by force. Do not pull on the power adapter cord. Otherwise the cord may be damaged or broken, causing a risk of fire or electric shock.

  • Page 26: Connecting Cash Drawer

    BTP-M300 User’s Manual Caution When vertical USB pluggable interface or vertical Ethernet pluggable interface is used, please arrange the cable as following figure: 4.5 Connecting cash drawer 1） Turned off the printer. 2） Insert the cash drawer cable into the cash drawer connector on the rear of printer.

  • Page 27: Installing Ribbon

    BTP-M300 User’s Manual 4.6 Installing Ribbon 1) Pull the bulges on both sides of the front cover to open the front cover as shown in the figure. 2) Ensure that ribbon type is standard ERC-38 3) Turn the ribbon knob for two or three times according to the mark to tighten the ribbon.

  • Page 28: Loading Paper Roll

    BTP-M300 User’s Manual 4.7 Loading Paper Roll 4.7.1 Paper type Before loading the paper roll, you should confirm the type of the paper that will be used for printer. The default paper type is continuous paper. If marked paper will be used, please contact your local dealer for assistance.
  • Page 29 BTP-M300 User’s Manual Notes: With paper guide: A: 76±0.5mm; B: 69.5±0.5mm; C: 57.5±0.5mm Without paper guide: 80±0.5mm 3） Ensure the paper head is trimmed, and drop the paper roll into the paper cabinet. 4） Pull out the paper head of paper roll along the paper feeding direction, close the rear cover, and tear off the surplus portion of the paper.

  • Page 30: Printer Self-Test

    BTP-M300 User’s Manual Paper should be loaded in paper cabinet firmly and straight; otherwise, paper auto-load and print will be affected. The edge of the paper head is not allowed to deviate from the paper path. 4.8 Printer self-test 4.8.1 Turn on the printer 1) Ensure the printer is connected with power cable.

  • Page 31: Installing The Printer Driver

    BTP-M300 User’s Manual 4.9 Installing the Printer Driver BTP-M300 printer offers the drivers under Windows 2000 / Windows XP / Windows server 2003 / Windows Vista / Windows Server 2008 / Windows 7 / Windows 8 with the installing steps as below.
  • Page 32 BTP-M300 User’s Manual 2) Select the model and the name of the printer to be installed. If you want to set it as default printer, please select “Set As Default Printer”, and then click “Next” button. 3) Select the setup type “Typical”, then click “Next” button.
  • Page 33 BTP-M300 User’s Manual 4) Select the current system type and click “Next” button. 5) Set printer port, and click “install” to complete the installation. The default port is “LPT1”, user can select and install port based on actual situation. Please select “BYCOMx” for serial driver (x equals to 1,2,3,4,5,6,7 or 8).

  • Page 34: Advanced Installation

    BTP-M300 User’s Manual 4.9.2 Advanced installation Advanced installation is mainly used for the users who have special requests to the printer driver. Different to typical installation, it supports driver for printer with several USB ports and has the function to set printer driving mode. Steps for advanced installation are as following: 1) Run “Setup.exe”...
  • Page 35 BTP-M300 User’s Manual 3) Select the setup type “Advanced”, and then click “Next” button. - 27 -...
  • Page 36 BTP-M300 User’s Manual 4) Select the current system type and click “Next” button. 5) Set driver mode and printer port of the printer. Default settings are: port is "LPT1" as default port and supporting Multi USB printers. Click "Finish" to end the installation.

  • Page 37: Usb Device Driver Installation

    BTP-M300 User’s Manual 4.9.3 USB device driver installation If printer is using a USB interface to communicate, before installing the printer driver, the user needs to install the USB device driver first. The steps for installing the USB device driver are as follows: (Take...
  • Page 38 BTP-M300 User’s Manual Select "Search for the best driver in these locations" and "Include this location in the search", and then Click "Browse..." to browse the driver document. Default directory is “Driver installing package\USBDRV. Then click "Next". - 30 -...
  • Page 39 BTP-M300 User’s Manual Click "Continue Anyway" on the digital signature interface. Click on "Finish" to end the installation. - 31 -...
  • Page 40 BTP-M300 User’s Manual Windows Vista\Windows 7\Windows 8 system Connect USB interface of the printer with idle USB interface of the PC Using USB cable. Click "Start" - "Control Panel" - "System" - "Device Manager", select "Unknown device" in "Other devices" and right-click "unknown device", then select "Update Driver Software".
  • Page 41 BTP-M300 User’s Manual Click the "Browse" button to find the driver through browser. Default directory of the 32-bit system is: Setup_BTP-M300 V1.0\USBDrv\USBDriver; default directory of the 64-bit system is: Setup_BTP-M300 V1.0\USBDrv\USBDriver_x64. Then click "Next". Please refer to the following figure:...
  • Page 42 BTP-M300 User’s Manual Click "Close" to complete the installation of USB driver. - 34 -...
  • Page 43 BTP-M300 User’s Manual Windows 2000 system Connect USB interface of the printer with idle USB interface of the PC Using USB cable. System will recognize USB device automatically and popup "Add New Hardware Wizard", and then click "Next". Select "Search for the best driver for your device", and then click on "Next"...

  • Page 44: How To Use The Driver

    BTP-M300 User’s Manual Caution : For the Windows XP and Windows Server 2003 system, if other USB interfaces of host are connected with the printer USB interface for the first time, System will also popup "Add New Hardware Wizard" after recognized the USB device. If the system has already been installed with the USB device driver as the above steps, you can select “Automatic installation”...
  • Page 45 BTP-M300 User’s Manual hardware” in “Control panel”, next click “Printers and faxes” button. After selecting BTP-M300, click “File” menus, then click “Server Properties” submenus In “Forms” item, select “Create a new form”. Define a name of user-defined paper in “Form name”.
  • Page 46 BTP-M300 User’s Manual Click “Save Form” button to save the form. Click “Apply” button to finish paper self-definition Caution: Before setting user-defined page, please ensure that the printer driver has been installed properly. In application, you can select the page in varieties of official software such as WORD, EXCEL and so on.

  • Page 47: Parameter Explanation

    BTP-M300 User’s Manual 4.10.2 Parameter explanation The driver offers cut mode, paper type and cash drawer functions for users to use. Users can configure the parameters according to their needs. Take Windows XP system as an example to describe how to set the driver parameters.
  • Page 48 BTP-M300 User’s Manual Color choose In this option, user can choose “Color” or “black & white”. Two color printing is supported only when user chooses “Color”. - 40 -...
  • Page 49 BTP-M300 User’s Manual Setting resolution parameter BTP-M300 driver supports three kinds of resolutions: 160 x 144 dpi, 160 x 72 dpi, 80 x 72 dpi. Users can select it according to their own need. High resolution has clear printing while lower print speed; low resolution has higher print speed while less clear printing.
  • Page 50 BTP-M300 User’s Manual Single/ Bi-directional print setting Set single/bi-directional print settings via this option. - 42 -...
  • Page 51 BTP-M300 User’s Manual Operation option User can set different setting of page via this option: start of document, start of page, end of page, end of document. - 43 -...
  • Page 52 BTP-M300 User’s Manual Document setting option Via this option on the start of document, end of document, start of page and end of page, user can set following parameters: Cash drawer (Cash drawer1, Cash drawer2, Cash drawer1+2,print messenger Herald) and Cash drawer pulse width; Buzzer (Buzz 200ms, 600ms, 1s, 2s, 4s);...
  • Page 53 BTP-M300 User’s Manual Utility User can print self test page via this option, at the same time user can set user-defined page size. - 45 -...
  • Page 54 BTP-M300 User’s Manual Download User can download firmware and Logo via this option. - 46 -...
  • Page 55 BTP-M300 User’s Manual Font User can select driver supported font and font size via this option. - 47 -...
  • Page 56 BTP-M300 User’s Manual Version information User can see the printer driver version information via this option. - 48 -...

  • Page 57: Maintenance

    BTP-M300 User’s Manual 5 Maintenance Caution: For daily maintenance be sure the printer is turned off. Do not use gasoline, acetone or other organic liquids to clean any parts of the printer. When cleaning the sensor, please leave the printer off until the alcohol completely dried.

  • Page 58: Mark Sensor Cleaning

    BTP-M300 User’s Manual 5.2 Mark sensor cleaning If the printer does not identify the mark effectively, you should clean the mark sensor: Steps for mark sensor cleaning are as follows: Turn off the printer. Pull the latch to open the rear cover of the printer.

  • Page 59: Interface Signal

    BTP-M300 User’s Manual 6 Interface Signal The BTP-M300 can be connected with other devices via USB, parallel, serial, Ethernet interfaces. 6.1 USB interface USB interface supports USB2.0 (full speed) protocol, of which the outlet is USB B type. Interface signal is defined as below:...
  • Page 60 BTP-M300 User’s Manual Data 6 Data 7 (Most Significant Bit) Busy PError Select nAutoLF Not defined Logic Gnd Chassis Gnd Peripheral Logic High Signal Ground Signal Ground Signal Ground Signal Ground Signal Ground Signal Ground Signal Ground Signal Ground Signal Ground...

  • Page 61: Serial Interface

    BTP-M300 User’s Manual 6.3 Serial interface The printer serial interface is compatible with RS-232 standard, of which the outlet is 25PIN female D type. Signal definition Frame ground Not connected Signal Ground 8~19 Not connected 21~25 Not connected User can query interface settings status via a printing configuration sample.
  • Page 62 BTP-M300 User’s Manual Supports status back Supports parameter configuration Supports firmware update on-line Supports printer status query and interface module maintenance based on HTTP. 2) Protocols Supported: ICMP DHCP TFTP HTTP 3) Electrical features Output signal: The available differential mode voltage is ＞ 450mV,and peak voltage is ≤...

  • Page 63: Cash Drawer Definition

    BTP-M300 User’s Manual 5) Interface signal definition Signal name Instruction Data transmission+ Data transmission- Data receiving+ Reserve Reserve Data receiving- Reserve Reserve 6.5 Cash drawer definition Electrical features Driving voltage: DC 24 V Driving current: Max 0.8 A (within 510 ms) Cash drawer status inspection signal: “L”...
  • Page 64 BTP-M300 User’s Manual Caution: Do not connect or disconnect signal cable when printer power is on. Signal cable should be far away from strong current sources. Communication cable should adopt shield cable. - 56 -...

  • Page 65: Troubleshooting

    BTP-M300 User’s Manual 7 Troubleshooting In case of printer fault, consult this section for solutions and advice. If you do not find a solution in this section, please contact your local dealer for assistance. 7.1 Cutter error troubleshooting When cutter fails to recover due to paper jam or sudden off-line status, perform the following actions: Turn off power of the printer.

  • Page 66: Error Led And Buzzer

    BTP-M300 User’s Manual 7.3 Error LED and Buzzer Problems Possible causes Solution Error LED flashes Paper near end Replace roll paper. Paper end Replace roll paper. Rear cover up Close rear cover. Refer to 7.1 Cutter error Cutter error troubleshooting.

  • Page 67: Problems Using Driver

    BTP-M300 User’s Manual 7.5 Problems Using Driver Possible Problems Solution causes Printer can not print Device driver is Refer to 4.10.3 USB device when using USB not installed. driver installation. interface Configure serial Print a self-test page to confirm Print mass code...

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