AT&T TL7710 User Manual
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AT&T TL7710 User Manual

Dect 6.0 cordless headset
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TL7710
DECT 6.0 cordless headset

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Summary of Contents for AT&T TL7710

  • Page 1 User’s manual TL7710 DECT 6.0 cordless headset...
  • Page 2 You can also visit our website at www.telephones.att.com 1 (800) 222-3111. or call 1 (866) 288-4268. In Canada, dial Model number: TL7710 (Headset and headset base) Type: DECT 6.0 cordless headset Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the headset base.
  • Page 3 Check to make sure the headset package includes the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide TL7710 TL7710 DECT 6.0 cordless headset DECT 6.0 cordless headset User's manual...

  • Page 4: Optional Accessories

    Optional accessories In this manual, there are references to TL7100 and TL7700. The TL7100 is a lifter and TL7700 is an expansion headset with charger, purchased separately. For more information about these products, see the user’s manuals. You may also download the www.telephones.att.com manuals at TL7100...

  • Page 5: Table Of Contents

    User’s manual TL7710 DECT 6.0 cordless headset Table of contents Getting started from the headset base ..15 To deregister the headset(s) Quick reference guide - from an AT&T DECT cordless headset......... 1 telephone base ....... 16 Quick reference guide - Headset attachments ....
  • Page 6 Multiple headsets/handsets Technical specifications ..64 use ..........31 DECT 6.0 digital Intercom.......... 32 technology......... 64 Answer an intercom call..32 Operating range...... 64 Answer an incoming call Extended range and during an intercom call..32 clarity ........... 64 End an intercom call..... 32 Index PC mode .........

  • Page 7: Getting Started

    Getting started Quick reference guide - headset (On/off button and light) Press to make, answer and end a call (pages 26-27). On when the headset is charging in the headset base. Flashes once every 10 seconds in red light when the headset is in low battery mode.

  • Page 8: Quick Reference Guide - Headset Base

    Getting started Quick reference guide - headset base Charging cradle Place the headset here for charging. MUTE (light) On when the mute function is on. PHONE (mode button and light) On when the home or office phone line is chosen for calls. Flashes twice every three seconds when the headset is in use.
  • Page 9 Getting started Quick reference guide - headset base MICROPHONE/ VOLUME Press the volume keys on the side of the headset base to adjust the speaking volume when on a call (page 29). (USB port) Open the port cover to plug in the USB cable when in PC mode (page 33).

  • Page 10: Installation

    Getting started Installation You must install and See pages 9-10 STOP charge the battery before for easy instructions. using the headset. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack (see pages 5-6).

  • Page 11: Headset Base Installation

    Getting started Headset base installation For calls using the phone line You can use your DECT cordless headset for calls through your telephone line with or without a telephone. You can also plug the headset directly into a telephone jack without the splitter. If you plug the headset into a telephone line without a telephone connected to the line, you will not be able to make calls.
  • Page 12 Getting started Headset base installation Connect your headset to a corded telephone and its corded headset: Use the included corded phone interface cable to connect the headset to your corded telephone. Then plug the curly handset corded into the small box of the cable. You must slide the CORDED HANDSET CONNECTED switch on the headset base to select YES (page 8) for using the headset.

  • Page 13: For Calls Using Your Computer

    Getting started Headset base installation For calls using your computer You can use your DECT cordless headset for VoIP (Voice over IP) calls through your computer. You can use any software program that supports VoIP (such as Skype or Google Talk) to make and answer calls.

  • Page 14: Headset Base Settings

    Getting started Headset base settings Corded handset connection switch • If you are not using a corded telephone, set the switch to NO. -OR- • If you are using a corded telephone, you must set the switch to YES. To change the setting: When the headset is not in use, slide the CORDED HANDSET CONNECTED switch on the headset base to YES or NO.

  • Page 15: Battery Installation

    Getting started Battery installation The battery is permanently attached to the battery compartment cover (known as the battery pack). Do not try to separate them from each other. After installing the battery pack, charge it for at least 15 minutes. You may be able to make and receive short calls.

  • Page 16: Battery Charging

    Getting started Battery charging After installing the battery, charge the headset by placing it in the charging cradle as shown below. The headset light turns on when the headset is charging. 1. Insert the headset into the 2. The magnet in the charging cradle.

  • Page 17: Add And Register Headsets

    (see page 13). -OR- • You can register a maximum of two TL7710 headsets to an AT&T DECT 6.0 telephone. The telephone base recognizes and counts a headset the same as a handset. When you register the TL7710 to an AT&T DECT 6.0 telephone, the headset base...

  • Page 18: For Synapse Users

    Getting started Add and register headsets For Synapse users Refer to the “Synapse Installation Guide” for installation, registration, and deregistration, and the “Synapse User’s Guide” for how to use the headset with the Synapse system. These manuals are available for free viewing and download at http://www.telephones.att.com/SynapseGuides.

  • Page 19: To Register A Headset To The Headset Base

    Getting started Add and register headsets To register a headset to the headset base Make sure the battery is properly installed in the headset (see page 9). The light flashes slowly and alternately in red and blue to indicate the headset is not registered. Place the headset in the headset base and allow it to charge for at least one hour before beginning registration.

  • Page 20: To Register A Headset To An At&T Dect Cordless Telephone Base

    Getting started Add and register headsets To register a headset to an AT&T DECT cordless telephone base You must deregister the headset from its headset base (see page 15). Make sure the battery is properly installed in the headset (see page 9). The light on the headset flashes slowly and alternately in blue and red to indicate the headset is...

  • Page 21: Replace A Headset

    Getting started Replace a headset You may need to deregister your headsets if: You wish to register your headset to an AT&T DECT telephone or a different headset base. -OR- You have two registered headsets and need to replace one of them. You must first deregister both headsets, and then register each headset you wish to use again, one at a time.

  • Page 22: To Deregister The Headset(S) From An At&T Dect Cordless Telephone Base

    Getting started Replace a headset To deregister the headset(s) from an AT&T DECT cordless telephone base Press and hold /HANDSET LOCATOR on the telephone base for about 10 seconds until the IN USE light starts to flash, then release the button. Immediately press /HANDSET LOCATOR again.

  • Page 23: Headset Attachments

    Getting started Headset attachments Earbud There are three sizes of earbuds provided. The medium-sized earbud is already attached with the headset. To remove the earbud from the headset earpiece: Hold on both sides of the earbud. Twist and pull the earbud until it separates from the earpiece.

  • Page 24: Over-The-Ear Hook

    Getting started Headset attachments Over-the-ear hook To adjust the headset to wear on the left or right ear: • To wear on the left ear: Make sure the ear hook ring is positioned as shown in Figure 1 before installation. Attach the ear hook ring.
  • Page 25 Getting started Headset attachments To attach the ear hook to the headset: Remove any headset attachment (earbud excluded) connected to the headset earpiece. Insert the earpiece into the ear hook ring as shown in Figure 1. Press the edge of the ear hook ring towards the earpiece until it clicks into place as shown in Figure 2.
  • Page 26 Getting started Headset attachments To remove the ear hook from the headset: Hold the headset with one hand. Twist and pull the ear hook with the other hand until it separates from the earpiece.

  • Page 27: Over-The-Head Band

    Getting started Headset attachments Over-the-head band To attach the head band to the headset: Remove any headset attachment (earbud excluded) currently connected to the headset. Insert the earpiece into the head band ring as shown in Figure 1. Push the earpiece towards the head band ring until it clicks into place as shown in Figure 2.
  • Page 28 Getting started Headset attachments To remove the head band from the headset: Hold the headset with one hand and the head band ring with the other hand. Twist and pull the headset until it separates from the head band ring.

  • Page 29: Behind-The-Neck Band

    Getting started Headset attachments Behind-the-neck band To attach the neck band to the headset: Remove any headset attachment (earbud excluded) currently connected to the headset. Insert the earpiece into the neck band ring as shown in Figure 1. Push the earpiece towards the neck band ring until it clicks into place as shown in Figure 2.
  • Page 30 Getting started Headset attachments To remove the neck band from the headset: Hold the headset with one hand and the neck band ring with the other hand. Twist and pull the headset until it separates from the neck band ring.

  • Page 31: Operation

    Operation Headset operation Power on/off the headset Power on the headset before use. To power on the headset: • Place the headset in the headset base. -OR- • Press and hold for two seconds. light flashes in blue when the headset is being powered on.

  • Page 32: Make A Call

    Operation Phone mode Make a call In order to make and receive calls on your home or office telephone line, make sure the PHONE light on the headset base is on. Press the PHONE button to turn it on. When the headset base is connected to a telephone wall jack: Follow the instructions in your telephone user’s manual for making calls.

  • Page 33: Answer A Call

    Operation Phone mode Answer a call When the headset base is connected to a telephone wall jack: • Press on the headset. When the headset base is connected to a corded telephone and its corded headset: Lift the corded handset from the telephone base. Press on the headset at any time to switch to the headset.

  • Page 34: Headset Ringer

    Operation Phone mode Headset ringer The headset base and headset do not have an external ringer. When you receive calls, the headset earpiece will play a ringer. If you have telephones connected to the same telephone line as the headset base, you can rely on the ringers of those telephones to alert you to incoming calls.

  • Page 35: Options While On Calls

    Operation Options while on calls Volume control To adjust the listening volume: • While on a call, press VOL+ or VOL- on the top of the headset to adjust the listening volume. • If you are on a VoIP call, you can also adjust your listening volume through your computer audio settings and in some VoIP calling software.

  • Page 36: Mute

    Operation Options while on calls Mute The mute function allows you to turn off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/ on the headset to turn off FLASH the headset microphone.

  • Page 37: Multiple Headsets/Handsets Use

    Operation Options while on calls Multiple headsets/handsets use Headset(s) and handset(s) on the same phone line can join an external call in progress. The number of headset(s) and handset(s) that can join may be limited by your telephone system. See your telephone user’s manual for more information.

  • Page 38: Intercom

    Operation Intercom If you have registered your headset to an AT&T DECT cordless telephone, follow the instructions in your telephone user’s manual for intercom call. Answer an intercom call Press on the headset to answer the intercom call. Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you hear two low beeps.

  • Page 39: Pc Mode

    Operation PC mode In order to make and receive calls through your computer, connect the headset base to your computer using the USB cable (see page 7). Turn on PC mode In idle mode, press the PC button on the headset base to activate it for use with your computer.

  • Page 40: Switch Between Pc Mode And Phone Mode

    Operation PC mode Switch between PC mode and PHONE mode You can switch back and forth between PHONE mode and PC mode while on a call by pressing the corresponding mode button on the headset base. The light on the headset base of the selected mode flashes twice every three seconds.

  • Page 41: Conference Phone And Pc Calls

    Operation PC mode Conference PHONE and PC calls You can join PHONE and PC calls into a conference call. While on a call, you can: • Create a conference while in PHONE mode, press and hold the PC button on the base until both the PC and PHONE buttons flash together.

  • Page 42: Appendix

    Appendix Alert tones and lights Headset alert tones One short beep (headset key) tone. One short beep Muted headset microphone alert tone. every 30 seconds Two beeps Error alert tone. The volume reaches its highest or lowest setting. Two low beeps Call waiting alert tone.

  • Page 43: Headset Lights

    Appendix Alert tones and lights Headset lights light status • On when headset is charging in the headset base. • Flashes every 10 seconds to indicate the battery is low. • Flashes three times when the headset is being powered off. •...

  • Page 44: Headset Base Lights

    Appendix Alert tones and lights Headset base lights Headset base light status MUTE • On when headset microphone is muted. (Red) • On when you are registering a headset. • Flashes when you are deregistering headset(s) from the headset base. PHONE •...

  • Page 45: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com 1 (800) 222–3111 or call 1 (866) 288-4268 In Canada, dial My headset doesn’t work at all. • Make sure the power cord is securely plugged in. •...
  • Page 46 Appendix Troubleshooting I cannot get a dial tone. • First, try all the suggestions above. • Move the cordless headset closer to the headset base. You might have moved out of range. • Make sure that the CORDED HANDSET CONNECTED switch is set properly (page 8).
  • Page 47 Appendix Troubleshooting I cannot dial out. • First try all the suggestions above. • You must use a telephone on the same line to dial out. Once you have dialed the number, you can press to join the call. After you join the call, you can hang up the telephone from which you dialed from.
  • Page 48 Appendix Troubleshooting I get noise, static, or weak signal even when I’m near the headset base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
  • Page 49 Appendix Troubleshooting I cannot hear a ring tone from the headset when there is an incoming call. • The headset does not have an external ringer. The ring tone can only be heard through the earpiece. • If you have pressed MUTE/ on the headset when it is FLASH ringing, it mutes the ring tone of the headset.
  • Page 50 Appendix Troubleshooting I hear other calls while using my headset. • Plug a different telephone into the telephone jack that you are currently using. If you still hear other calls, the problem is probably in your building's wiring or local service. Call your telephone service provider.
  • Page 51 Appendix Troubleshooting • Make sure the headset microphone volume is turned on and set to an audible level through your computer audio settings and in some VoIP calling software. • Make sure your VoIP calling software audio settings are set to use your "AT&T DECT Headset".
  • Page 52 Appendix Troubleshooting Click on the “Properties” button to open the “Speakers Properties” window. Click on the “Levels” tab and adjust the volume slider as necessary. Make sure the speakers are not muted. Click on the “Recording” tab and then select your microphone.
  • Page 53 Appendix Troubleshooting Click on the “Input” tab and select your microphone as the “Sound Input” device, and then adjust the “Input volume” slider to the desired level. • If you still cannot hear audio through your speakers, adjust the audio settings of the software program you are using. Refer to the help documentation of your software program for detailed instructions.
  • Page 54 Appendix Troubleshooting • Do not install this headset near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. • If your headset is plugged in with a modem or a surge protector, plug the headset (or modem/surge protector) into a different location.
  • Page 55 Appendix Troubleshooting Common cure for electronic equipment. If the unit does not seem to be responding normally, try putting the cordless headset in its base. If it does not respond, do the following (in the order listed): • Disconnect the power to the headset base. •...

  • Page 56: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 57: Especially About Cordless Headsets

    Appendix Important safety information • Replace batteries only as described in your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals. • This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or a cabinet outlet.
  • Page 58 Appendix Important safety information • Rechargeable batteries: This product contains lithium-ion rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

  • Page 59: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information • To prevent fire or shock hazard, do not expose this product to water or any type of moisture. • Observe proper polarity orientation between the battery and metallic contacts. • Do not disassemble your headset. There are no user-serviceable parts inside.

  • Page 60: Maintenance

    Appendix Maintenance Taking care of your headset • Your cordless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water •...

  • Page 61: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX.
  • Page 62 Appendix FCC Part 68 and ACTA If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.
  • Page 63 Appendix FCC Part 68 and ACTA Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 64: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
  • Page 65 Appendix FCC Part 15 To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria.

  • Page 66: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call 1 (866) 288-4268 In Canada, call 1.
  • Page 67 Appendix Limited warranty 3. How long is the limited warranty period? The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is...
  • Page 68 Appendix Limited warranty • PRODUCT returned without a valid proof of purchase (see item 6 below); -or- • Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit. 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111...
  • Page 69 Appendix Limited warranty Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and Provide your name, complete and correct mailing address, and telephone number. 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT.

  • Page 70: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Headset base voltage 96Vrms - 127Vrms (AC voltage, 60Hz) Headset base voltage 6VDC @300mA (AC adapter output) 7VDC @300mA Headset voltage 3.2VDC - 4.2VDC Charger voltage 6VDC @400mA (AC adapter output)

  • Page 71: Index

    Index Index AC adapter 5–6, 64 Headset Alert tone 36 alert tones 36 Answer attachments 17–24 a call (in PC mode) 33 lights 37–38 a call (in PHONE mode) 27 operation 25–35 intercom call 32 registration 11–14 ringer 28 Battery charging 10 Battery installation 9 Incoming call Behind-the-neck band 23–24...
  • Page 72 Index Index Neck band 23–24 VoIP (Voice over IP) 7, 33 Volume control listening volume 28–29 ringer 28 Operating range 64 speaking volume 29 Over-the-ear hook 18–20 Over-the-head band 21–22 PC mode 33–35 Power off 25 Power on 25 Quick reference guide headset 1 headset base 2–3 Replace a headset 15–16...
  • Page 73 www.telephones.att.com © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 1 AT&T 07/10...

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