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Table of Contents
Summary of Contents for WDS My Cloud Home Duo
- Page 1 My Cloud Home & My Cloud Home Duo ™ ™ Personal Cloud Storage User Manual...
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Page 2: Accessing Online Support
Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: ▪ – Register your WD product to get the latest updates and special offers at: register.wdc.com Registration ▪ –Download software and updates for your WD product at: support.wdc.com/downloads Downloads ▪... -
Page 3: Table Of Contents
My Cloud Home Mobile App.....................12 Sync Online Cloud Content................... 12 Sync Desktop Content....................13 Sync My Cloud Home Content..................13 Add Content – In-Real-Time..................14 Add Content – Drag-and-Drop..................14 MyCloud.com Web App....................14 My Cloud Home / My Cloud Home Duo User Manual... - Page 4 Erase All Data & All Users....................23 Remote Shut Down......................23 MyCloud.com Web App....................24 Modifying Device Name....................24 Firmware Version.......................24 Users........................... 24 Device Configuration......................25 Reboot Device........................25 Remote Shut Down......................25 My Cloud Home / My Cloud Home Duo User Manual...
- Page 5 CE Compliance For Europe....................36 Power Mode........................37 Environmental Compliance (China)................37 Warranty Information.....................37 Obtaining Service......................37 Limited Warranty.......................37 Warranty Information (Australia/New Zealand).............38 Obtaining Service......................38 Warranty..........................39 GNU General Public License (“GPL”)................40 My Cloud Home / My Cloud Home Duo User Manual...
- Page 6 Third Party Notices – My Cloud Home.................40 MPEG-4 Visual – MPEG-LA....................40 H.264 AVC – MPEG-LA...................... 40 Third Party Notices – My Cloud Home Duo..............41 MPEG-2 - MPEG-LA......................41 MPEG-4 Visual – MPEG-LA....................41 H.264 AVC – MPEG-LA....................... 41 My Cloud Home / My Cloud Home Duo...
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Page 7: About Your My Cloud Home Device
They can manage, access and share their content as they want. ™ Tailor your My Cloud Home device Third-party applications to customize your way — to fit your personal needs and preferences using downloadable services, including My Cloud Home / My Cloud Home Duo User Manual... -
Page 8: Kit Contents
▪ My Cloud Home device (a single-drive unit) ▪ Ethernet Cable ▪ AC power adapter ▪ Quick Install Guide The My Cloud Home Duo kit includes the following items: ▪ My Cloud Home Duo device (two-bay unit) My Cloud Home / My Cloud Home Duo User Manual... -
Page 9: Requirements
Ethernet connection. (This ® is not a Wi-Fi device.) Gigabit capability for the router or switch is recommended to maximize performance. The router requires a Broadband My Cloud Home / My Cloud Home Duo User Manual... -
Page 10: Product Description
Powering Up or Initializing Slow "breathing" rhythm Reset Button Pressed Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error... -
Page 11: Rear Layout
3. USB Port(s) 4. Ethernet Port 5. DC Power Connector Power Button My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home (single-drive device) does not have a power button. Table 1.3 Power Button Device Operation... -
Page 12: Reset Button
USB 3.0. Ethernet Port Looking at the Ethernet port, the LED on the top right is the Activity LED: "Activity" LED. It describes the activity happening with your connection by My Cloud Home / My Cloud Home Duo User Manual... -
Page 13: Handling Precautions
▪ Do not move the drive during activity. ▪ Do not use this product as a portable drive. ▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots. My Cloud Home / My Cloud Home Duo User Manual... -
Page 14: Getting Started
3. Allow the My Cloud website to find your My Cloud Home device. 4. If the My Cloud Home device is automatically detected, Press the Connect button that is associated with your My Cloud Home device. My Cloud Home / My Cloud Home Duo User Manual... -
Page 15: My Cloud Home Mobile App
If the My Cloud mobile app is still 'Signed In' from previous use, the My Cloud mobile app will bypass the page and go directly to the Sign In Files screen. 4. Content accessibility is now available through the My Cloud Home mobile app. My Cloud Home / My Cloud Home Duo User Manual... -
Page 16: Mycloud.com Web App
Finder Registering Your Device Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com. My Cloud Home / My Cloud Home Duo User Manual... -
Page 17: Backup, Sync & Add Content
If there is no red blurb with the My Cloud Home mobile app icon, then there are no files currently being copied – the process has either just started and needs to find your pictures, or the process has completed. My Cloud Home / My Cloud Home Duo User Manual... -
Page 18: Backup - Usb Device
The contents of a USB storage device can be backed-up to a My Cloud Home device. This backup feature is only available through the My Cloud Home mobile app. Although My Cloud Home Duo has two USB ports, only one USB Connectivity Note: USB attached device will be accessible for data transfer. -
Page 19: Sync Desktop Content
5. You can now add, delete or modify content in this folder. Note: Any changes made to content within the desktop folder will automatically change the content on the My Cloud Home device when it is connected to the system. My Cloud Home / My Cloud Home Duo User Manual... -
Page 20: Add Content - In-Real-Time
5. Your file or folder should copy or move to the chosen destination. ® ® Apple Time Machine Backup Time Machine is the built-in backup feature of your Mac. Use the following instructions from Apple for using this tool: My Cloud Home / My Cloud Home Duo User Manual... -
Page 21: Microsoft Windows Backup
Windows operating system you have installed. Use the following Microsoft Article to access these instructions: • Article ID: 17127 | Back up and restore your PC ………… My Cloud Home / My Cloud Home Duo User Manual... -
Page 22: Search & Viewing Content
Windows Explorer and macOS Finder to view files. Access the My Cloud Home device through the My Cloud Home desktop icon or the WD Discovery software and use these operating system tools based on the instructions from the software vendor. My Cloud Home / My Cloud Home Duo User Manual... -
Page 23: Deleting Content
4. If the option to delete was performed, a small box will briefly appear in the lower left-hand corner of the browser window confirming the file or folder was deleted. My Cloud Home / My Cloud Home Duo User Manual... -
Page 24: Sharing Content
4. The file or folder selected is no longer shared. Web App Share Content - Web App A file or folder can be shared through the MyCloud.com web app by following these steps: My Cloud Home / My Cloud Home Duo User Manual... -
Page 25: Delete Share - Web App
If email is used, paste the link that was saved to the Clipboard into the body of the email and send it. Instructions for using your email client are not part of the My Cloud Home desktop app. My Cloud Home / My Cloud Home Duo User Manual... -
Page 26: Delete Share - Desktop App
Right-Click a shared file or folder. This will open a small drop down menu. Click the option Delete Share Link 2. The file or folder selected is no longer shared. My Cloud Home / My Cloud Home Duo User Manual... -
Page 27: Invite Or Remove A User
User to be removed. Users 5. Tap . This will open a confirmation dialog box. Tap Remove User... Yes, Remove 6. The User is now removed from the My Cloud Home device. My Cloud Home / My Cloud Home Duo User Manual... -
Page 28: Device Settings
2. Tap the icon on the right side of the bottom menu bar. Settings 3. Tap the name listed under CURRENT DEVICE 4. Go to the bottom of the Device Settings. My Cloud Home / My Cloud Home Duo User Manual... -
Page 29: Erase All Data & All Users
Unplug, wait 5 seconds, then plug-in the power connector My Cloud Home: on the back of the unit. Press the power button on the back of the unit. My Cloud Home Duo: My Cloud Home / My Cloud Home Duo User Manual... -
Page 30: Mycloud.com Web App
2. Click on the section. CURRENT DEVICE 3. Click the option. Users 4. This will display a list of all Users for this device. 5. Select the icon to close the Settings window. My Cloud Home / My Cloud Home Duo User Manual... -
Page 31: Device Configuration
(My Cloud Home Device Setup) To modify the disk configuration for a My Cloud Home Duo, follow these steps: Through the MyCloud.com web app, navigate to the menu on the left side of the browser page and select the Settings option. This will open the Settings window. -
Page 32: Erase All Data & All Users
5. A set of instructions will appear. Read the instructions, then Click the Factory button. Reset 6. This will begin the Factory Reset process. The MyCloud.com web app will log you out of your account. Follow the My Cloud Home setup process. My Cloud Home / My Cloud Home Duo User Manual... -
Page 33: Personal Settings
Settings 3. Tap the name listed under at the top of the More page. ACCOUNT 4. This opens your My Cloud account information page. My Cloud Home / My Cloud Home Duo User Manual... -
Page 34: Change My Cloud Account Password
6. When disabling this feature, a prompt to enter the 4-digit passcode or use of the home-button fingerprint authentication process is required as confirmation. MyCloud.com Web App ▪ Edit Profile Picture ▪ Edit My Cloud Account Name ▪ Change My Cloud Account Password My Cloud Home / My Cloud Home Duo User Manual... -
Page 35: Edit Profile Picture
3. Under the Change Password section, enter the new password in the field field. Then Select the button. Confirm Change Password 4. The My Cloud account password has been updated. 5. Select the icon to close the Settings window. My Cloud Home / My Cloud Home Duo User Manual... -
Page 36: Managing Services
Services menu. 2. Select the button next to the service you want to install. This will begin ENABLE the installation process for this service. Follow the on-screen prompts to continue. My Cloud Home / My Cloud Home Duo User Manual... -
Page 37: Additional Features & Functions
Follow the directions from the operating system to change these settings. Managing Storage The My Cloud Home Duo device allows for disk configuration changes through the MyCloud.com web app - this functionality is not available through the Mobile App or Desktop App. -
Page 38: Rma - Replacing A Drive
"Disk errors were detected on your disk" this means that one of the drives in your My Cloud Home Duo device may need to be replaced. Use the following steps for the replacement process. -
Page 39: Adding
WD with the tray. The tray will not be returned to you. Adding Before adding a hard drive to your My Cloud Home Duo device, make sure there is no hard drive in the slot where it will be installed. If you need to first remove a hard drive, follow the instructions above. - Page 40 Make sure the pins remain firmly connected to the tray. 2. Once the tray is attached, slide the drive into the My Cloud Home Duo device. ▪...
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Page 41: Faq
| This answer explains how to create an RMA (Return Merchandise Authorization) to replace a defective product with Western Digital, or obtain a power supply or interface cable for a WD product. My Cloud Home / My Cloud Home Duo User Manual... -
Page 42: Compliance And Warranty Information
Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and My Cloud Home / My Cloud Home Duo User Manual... -
Page 43: Power Mode
Product was purchased. The term of your limited warranty is for 2 years in the North, South and Central America region, 2 years in the Europe, My Cloud Home / My Cloud Home Duo User Manual... -
Page 44: Warranty Information (Australia/New Zealand)
WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be My Cloud Home / My Cloud Home Duo User Manual... -
Page 45: Warranty
INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, My Cloud Home / My Cloud Home Duo User Manual... -
Page 46: Gnu General Public License ("Gpl")
/WWW.MPEGLA.COM. H.264 AVC – MPEG-LA THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT My Cloud Home / My Cloud Home Duo User Manual... -
Page 47: Third Party Notices – My Cloud Home Duo
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:/ /WWW.MPEGLA.COM Third Party Notices – My Cloud Home Duo MPEG-2 - MPEG-LA ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT... - Page 48 Power Connector Erase All Data & All Users - Web App Power Mode Ethernet Port 5, Precautions for Drive Handling Product Description Product Features Product Requirements FCC Class B information My Cloud Home / My Cloud Home Duo User Manual...
- Page 49 Sync Online Cloud Content Sync to My Cloud Transfer USB Content USB Port(s) 5, Users - Web App View Content Warranty Information 37–39 WD Service, obtaining 37, Web App Setup My Cloud Home / My Cloud Home Duo User Manual...
- Page 50 WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product specifications subject to change without notice.