Insignia NS-HSB318 User Manual page 22

Problem
I can hear sound from both my
TV and my soundbar.
My TV remote does not control
my soundbar.
There is no sound or low volume
in Bluetooth mode.
My soundbar won't connect to
my Bluetooth device.
My Bluetooth device keeps
unpairing.
"NS-HSB318" does not appear on
my Bluetooth device.
22
Possible Solutions
• Turn off or mute the internal speakers of your TV. Refer to the TV's
manual for instructions.
• If you are using a universal remote control, make sure that it is
programmed to your soundbar. See Programming a universal
remote on page 9.
• Universal remotes will only control your soundbar's volume. Use
the controls on your soundbar or the remote that came with it to
change the soundbar's audio source or sound mode.
• Make sure that you aim your universal remote at the remote
sensor on the front of your soundbar.
• Make sure that you select the correct source on your universal
remote.
• Make sure that your Bluetooth device is turned on, Bluetooth is
turned on, and "NS-HSB318" is selected.
• Turn up the volume on your soundbar.
• Turn up the volume on your Bluetooth device.
• Make sure that your Bluetooth device is not muted.
• Make sure that you are playing music from your Bluetooth device.
• Make sure that you have selected the Bluetooth source on your
soundbar.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your Bluetooth device is not paired to a different
Bluetooth speaker.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Turn your devices off, then on. Re-pair your soundbar and your
Bluetooth device.
• Make sure that your soundbar is not paired to another Bluetooth
device.
• Make sure that your soundbar and Bluetooth device are both in
pairing mode.
• Make sure that your Bluetooth device is not connected to any
other device.
• Make sure that you have selected "NS-HSB318" on your Bluetooth
device.
• Shorten the distance between your soundbar and your Bluetooth
device.
• If the battery on your Bluetooth device is low, recharge the
battery.
• Shorten the distance between your soundbar and your Bluetooth
device.
• Put your soundbar into pairing mode, then refresh your list of
Bluetooth devices. For more information, see the documentation
that came with your Bluetooth device.
• Make sure that your Bluetooth device is visible to other devices.
For more information, see the documentation that came with
your Bluetooth device.
www.insigniaproducts.com
NS-HSB318