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Common Failures Table:
Failures
Error occurs when running
setup.exe file.
Open port failed.
No R-UIM card.
No signal indicated.
Dialing failed
Internet connection failure.
The driver might be unable
to work and the application
is unable to run normally if
the terminal is pulled out
and plugged in again when
the application is being used
under Win2000 operating
system (SP4).In this case,
the
device
in
device
manager will be marked
with yellow exclamation
mark, and the system must
be restarted to run normally.
If the problems cannot be solved after the above handling, please call 86-755-26010555 or feed
back your information directly by sending emails to
We will reply to you as soon as possible and provide you with high quality after-sales services.
ZTE Corporation
Causes
The setup file may be damaged.
Directly run the software before the Data
Terminal is plugged in.
The port is occupied by other applications,
such as "Hyper terminal", or the software is
already run.
R-UIM card is not inserted.
R-UIM card isn't inserted properly.
Sometimes the front side and back side are
confused.
R-UIM card is damaged. Validate by using
a CDMA terminal.
Antenna is not connected to the Access
Box.
Out of the network service area.
The antenna or RF component is damaged.
Wrong setting of parameters (Phone, User,
Password)
Not enough money in R-UIM card.
Network congestion or failure.
The Data Terminal is being connected. (It
usually occurs when the Internet connection
is immediately made after the call is dialed)
Poor network signal.
The operating system needs installing
Update Roll 1 patch for Win2K SP4.
Wireless Data Terminal User Guide
Solutions
Please download the program on
our website
WWW.ZTEMT.COM
and reinstall it.
Close the software, plug in the
Data Terminal and run it again.
Close relevant software and run
the software again.
Insert R-UIM card.
Please
refer
Properly insert R-UIM card.
Replace R-UIM card.
Insert the antenna into the Data
Terminal.
Make sure it is in the CDMA
network service area.
Replace relevant damaged parts.
Correct the parameter settings.
Consult your service provider for
details.
Consult your service provider for
details.
Try again later.
Reconnect.
View signal strength indication
and check if the antenna is
properly inserted.
Please download the patch from
the following web site and install
it.
http://www.microsoft.com/do
wnloads/details.aspx?familyi
d=B54730CF-8850-4531-B5
2B-BF28B324C662&display
lang=en
zte_mobile@zte.com.cn
for customer service.
http://www.zte.com.cn
to
section
3.2.
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