Other Functions - SoftBank 921SH User Manual

Troubleshooting
[ Calling (continued)
Problem
Network signal may be
weak.
Call is choppy or
cut off
Battery may need to be
charged or replaced.
Handset may be
Clicking noise is
moving into another
heard during call
service area.
Earpiece Volume may
be low.
Cannot hear
other party's
Sound output may be
voice
set to use handsfree
device.
Memory may be full.
Cannot use
Answer Phone or
Caller Voice
Is the call a Video Call?
Cannot save Does the number start
phone number for with 1, 00, 0120 or
Call Forwarding 0990?
14
8
14-
Possible Cause Solution
Move to a place where signal is
strong and retry.
Charge battery or install a
charged battery.
Noise is heard when Network
signal switches. This is normal.
Increase Earpiece Volume
(P.3-11).
Set Transfer Audio (P.3-12) to
To Phone.
Answer Phone and Caller Voice
are disabled when less than
12 seconds remain or
20 messages are recorded.
Delete messages (P.3-3).
Answer Phone and Caller Voice
are not available for Video
Calls.
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
[ Messaging
Problem Possible Cause
Does A appear?
Cannot receive
messages
Does ) appear?
S! Mail is not Recipient handset may
delivered as sent not be S! Mail-compatible.
Still images are
Recipient handset may
not delivered as
not be JPEG-compatible.
sent
Video clips are Recipient handset may
not delivered as not support the file
sent format.

[ Other Functions

Problem Possible Cause
TV, mobile
Battery may need to be
camera, etc.
charged or replaced.
won't activate
Network Information may
need to be retrieved.
USIM Card may not be
Cannot watch TV
inserted.
Subscription may be
terminated.
Cannot use
Battery may need to be
®
Osaifu-Keitai
charged or replaced.
(S! FeliCa)
Solution
Memory is full. Delete
messages (P.4-22).
Move to a place where signal is
strong.
Recipient must be subscribed
to S! Mail, Super Mail or Long
Mail. The maximum size of
messages/attachments
handsets can receive varies by
make and model. Confirm
compatibility with recipient
handsets.
Convert JPEG files to PNG
(P.7-14).
Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Solution
Charge battery or install a
charged battery.
Retrieve Network Information
(P.13-18).
TV is disabled when USIM
Card is not inserted or upon
subscription termination.
Charge battery or install a
charged battery.