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Walchem WebMaster Quick Start Manual

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W A L C H E M
IWAKI America Inc.
WebMaster
®
/WebAlert
®
Quick Start Guide
WebMaster
/WebAlert
®
®
USB Style
Quick Start Guide
Five Boynton Road Hopping Brook Park Holliston, MA 01746 USA
TEL: 508-429-1110 FAX: 508-429-7433 WEB: www.walchem.com

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  • Page 1 W A L C H E M IWAKI America Inc. WebMaster ® /WebAlert ® Quick Start Guide WebMaster /WebAlert ® ® USB Style Quick Start Guide Five Boynton Road Hopping Brook Park Holliston, MA 01746 USA TEL: 508-429-1110 FAX: 508-429-7433 WEB: www.walchem.com...
  • Page 2 License. As with all software, it is recommended that you back up your hard drive before you begin to use this software. WALCHEM IS WILLING TO LICENSE THE SOFTWARE ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT.

  • Page 3: Table Of Contents

    Quick Start Guide Contents Introduction ......................5 Getting Started ...................... 6 Section 1: WINDOWS 10 ..................8 USB DRIVER INSTALLATION FOR WINDOWS 10 .......... 9 Section 2: WINDOWS 8 ..................14 USB DRIVER INSTALLATION FOR WINDOWS 8.......... 15 DIRECT MODEM SET-UP FOR WINDOWS 8 ..........23 Section 3: WINDOWS 7 ..................
  • Page 4 Safari Support Literature Simple Step-by-Step instructions in our support literature will help make the start-up of your WebMaster/WebAlert quick and easy. The following materials have been supplied to help get you started: ✓ Quick Start Guide ✓ Instruction Manual ✓...

  • Page 5: Introduction

    There are four methods of communicating with your device. Each connection is simple and requires no proprietary software on your computer. The five methods of communication with the WebMaster/WebAlert are as follows: 1 USB (standard) For local monitoring and reconfiguration of your device via Laptop or dedicated on-site desktop.

  • Page 6: Getting Started

    ® ShoulderTap is Walchem’s patented Server On-Demand Technology. The software allows you to communicate with the WebMaster/WebAlert over the Internet without the need to be online all the time. Having the web-based device online only when needed makes the connection secure and cost effective. The modem option must be installed in order to ShoulderTap.
  • Page 7 DirectTap is primarily used as a diagnostic tool or for initial set-up. DirectTap enables the user to connect directly to the WebMaster/WebAlert via a phone line without using the Internet. When the Internet is not available or at peak Internet usage, you can access your device directly with your modem.

  • Page 8: Section 1: Windows 10

    QUICK START GUIDE Section 1: WINDOWS 10 1. USB DRIVER INSTALLATION P/N 180273 Rev. N April 2017...

  • Page 9: Usb Driver Installation For Windows 10

    1. USB DRIVER INSTALLATION FOR WINDOWS 10 **NOTE: Your computer MUST be on the Internet to complete this action! ** From the Start, click on Settings: Click on Network and Internet: P/N 180273 Rev. N April 2017...
  • Page 10 In Network & Internet, click Change adapter options: The connection you’re looking for is Ethernet USB Ethernet/RNDIS Gadget. Right click, and click Properties: P/N 180273 Rev. N April 2017...
  • Page 11 In the Properties screen, highlight Internet Protocol Version 4 (TCP/IPv4), and click Properties. Select Use the following IP address, and enter the fields as below, then click OK: P/N 180273 Rev. N April 2017...
  • Page 12 Open your Web browser (Internet Explorer shown) and enter 199.199.199.2 in the address bar. The WebMaster Authentication screen appears as shown below: P/N 180273 Rev. N April 2017...
  • Page 13 P/N 180273 Rev. N April 2017...

  • Page 14: Section 2: Windows 8

    QUICK START GUIDE Section 2: WINDOWS 8 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev. N April 2017...

  • Page 15: Usb Driver Installation For Windows 8

    Quick Start Guide SECTION 2: WINDOWS 8 1. USB DRIVER INSTALLATION FOR WINDOWS 8 Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► Go to the Device Manager (right-click the lower left corner, select Control Panel, then Device manager)
  • Page 16 Quick Start Guide SECTION 2: WINDOWS 8 Step 2 ► Right-click the RNDIS Ethernet Gadget with the yellow exclamation mark. ► Select Update Driver. P/N 180273 Rev. N April 2017...
  • Page 17 Quick Start Guide SECTION 2: WINDOWS 8 Step 3 ► Select Browse my computer ► Select “Let me pick from a list of device drivers on my computer” P/N 180273 Rev. N April 2017...
  • Page 18 Quick Start Guide SECTION 2: WINDOWS 8 Step 4 ► Select Network Adapter, click Next P/N 180273 Rev. N April 2017...
  • Page 19 Quick Start Guide SECTION 2: WINDOWS 8 Step 5 ► Select Microsoft and then USB RNDIS Adapter P/N 180273 Rev. N April 2017...
  • Page 20 Quick Start Guide SECTION 2: WINDOWS 8 Step 6 ► Return to the Control Panel ► Click ‘View Network Status and Tasks’ P/N 180273 Rev. N April 2017...
  • Page 21 Quick Start Guide SECTION 2: WINDOWS 8 Step 7 Step 8 ► Click ‘Properties’ ► Click ‘Local Area Connection 2’ Step 9 Step 10 ► Highlight Internet Protocol Version 4 (TCP/IPv4) ► Select ‘Use the following IP address’ and and then click ‘Properties’ type in 199.199.199.1 ►...
  • Page 22 Quick Start Guide SECTION 2: WINDOWS 8 Step 11 ► Open Internet Explorer and enter 199.199.199.2 in the address bar. The WebMaster Authentication screen appears as shown below: P/N 180273 Rev. N April 2017...

  • Page 23: Direct Modem Set-Up For Windows 8

    Quick Start Guide SECTION 2: WINDOWS 8 2. DIRECT MODEM SET-UP FOR WINDOWS 8 Step 1 ► Go to Start, Control Panel ► Under ‘Network and Internet’, click ‘View network status and tasks’ Step 2 ► Click ‘Set up a new connection or network’ P/N 180273 Rev.
  • Page 24 Quick Start Guide SECTION 2: WINDOWS 8 Step 3 ► Select ‘Connect to a workplace’ and then ‘Next’ Step 4 ► Click ‘Dial Directly’ P/N 180273 Rev. N April 2017...
  • Page 25 Quick Start Guide SECTION 2: WINDOWS 8 Step 5 ► Add a phone number (this can be changed whenever you use the connection) ► Check the box next to ‘Don’t connect now’ ► Click ‘Next’ Step 6 ► Click ‘Create’ P/N 180273 Rev.
  • Page 26 Quick Start Guide SECTION 2: WINDOWS 8 Step 7 ► Click ‘Close’ ► Return to the Network and Sharing Center Step 8 ► Click ‘Change adapter settings’ on the left Step 9 ► Right click ‘WebMaster Modem’ ► Select ‘Properties’ P/N 180273 Rev. N April 2017...
  • Page 27 Quick Start Guide SECTION 2: WINDOWS 8 Step 10 ► Click ‘Networking’ tab P/N 180273 Rev. N April 2017...
  • Page 28 Quick Start Guide SECTION 2: WINDOWS 8 Step 11 ► Select ‘Internet Protocol Version 4’ and click ‘Properties’ button Step 12 ► Select ‘Use the following IP address’ and change the IP address to 199.199.199.4 ► Click ‘OK’ to save the changes P/N 180273 Rev.

  • Page 29: Section 3: Windows 7

    QUICK START GUIDE Section 3: WINDOWS 7 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev. N April 2017...

  • Page 30: Usb Driver Installation For Windows 7

    Quick Start Guide SECTION 3: WINDOWS 7 1. USB DRIVER INSTALLATION FOR WINDOWS 7 Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen Step 2 ► Go to Start, Control Panel and Click ‘System and Security’...
  • Page 31 Quick Start Guide SECTION 3: WINDOWS 7 Step 3 ► Click ‘Device Manager’ (under ‘System’) ► Device Manager screen will look like this: P/N 180273 Rev. N April 2017...
  • Page 32 Quick Start Guide SECTION 3: WINDOWS 7 Step 4 Step 5 ► Insert disc and select ‘Open ► Go back to Device Manager, and right click the folder to View Files’ RNDIS/Ethernet Gadget.. Select ‘Update Driver Software’. ► Select ‘Browse my computer for driver software’ Step 6 ►...
  • Page 33 Quick Start Guide SECTION 3: WINDOWS 7 Step 7 ► Browse to Computer, CD/DVD drive, click ‘OK’ Step 8 ► Click ‘Install this driver software anyway’ P/N 180273 Rev. N April 2017...
  • Page 34 Quick Start Guide SECTION 3: WINDOWS 7 Step 9 ► Click ‘Close’ Step 10 ► Return to the Control Panel ► Click ‘View Network Status and Tasks’ P/N 180273 Rev. N April 2017...
  • Page 35 Quick Start Guide SECTION 3: WINDOWS 7 Step 11 Step 12 ► Click ‘Properties’ ► Click ‘Local Area Connection 2’ Step 13 Step 14 ► Highlight Internet Protocol Version 4 (TCP/IPv4) ► Select ‘Use the following IP address’ and and then click ‘Properties’ type in 199.199.199.1 ►...
  • Page 36 Quick Start Guide SECTION 3: WINDOWS 7 Step 15 ► Open Internet Explorer and enter 199.199.199.2 in the address bar. The WebMaster Authentication screen appears as shown below: P/N 180273 Rev. N April 2017...

  • Page 37: Direct Modem Set-Up For Windows 7

    2. DIRECT MODEM SET-UP FOR WINDOWS 7 See Direct Modem Setup for Windows 8 section. P/N 180273 Rev. N April 2017...

  • Page 38: Section 4: Windows Vista (32-Bit)

    QUICK START GUIDE Section 4: WINDOWS VISTA (32-bit) 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev. N April 2017...

  • Page 39: Usb Driver Installation For Windows Vista (32 Bit)

    (32-bit) 1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (32 BIT) Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen. ► Click ‘Locate and install driver software (recommended)’...
  • Page 40 ► Check ‘Use the following IP address’ and type ‘Properties’. 199.199.199.1 for the IP address and 255.255.255.0 for subnet mask. ► Click ‘OK’ and you’re done! Step 7 ► Open your browser and type in 199.199.199.2 to access the WebMaster Login Screen P/N 180273 Rev. N April 2017...

  • Page 41: Direct Modem Set-Up For Windows Vista 32

    Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) 2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 32 Step 1 ► Go to Control Panel, Network and Sharing Center. ► Choose ‘Set-up a Connection or Network’ on the left. P/N 180273 Rev. N April 2017...
  • Page 42 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 2 ► Choose ‘Connect to a workplace’. ► Click ‘Next’ P/N 180273 Rev. N April 2017...
  • Page 43 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 3 ► Choose ‘No, create a new connection’ ► Click ‘Next’ P/N 180273 Rev. N April 2017...
  • Page 44 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 4 ► Choose ‘Dial Directly’ P/N 180273 Rev. N April 2017...
  • Page 45 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 5 ► Add a phone number. (this can be changed whenever you use the adaptor.) ► Click ‘Don’t connect now…’ ► Click ‘Next’ ► You do not need a username or password ►...
  • Page 46 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 6 ► Go to Control Panel and Network Connections. ► Right-click the connection you just created and click ‘Properties’ P/N 180273 Rev. N April 2017...
  • Page 47 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 7 ► Click the ‘Networking’ tab ► Uncheck everything except the two TCP/IP options ► Highlight ‘Internet Protocol Version 4 (TCP/IP 4)’ ► Click ‘Properties’ P/N 180273 Rev. N April 2017...
  • Page 48 Quick Start Guide SECTION 4: WINDOWS VISTA (32-bit) Step 8 ► Select ‘Use the following IP address’ and enter 199.199.199.4 ► Click ‘OK’ to save the changes You’re done! P/N 180273 Rev. N April 2017...

  • Page 49: Section 5: Windows Vista (64-Bit)

    QUICK START GUIDE Section 5: WINDOWS VISTA (64-bit) 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev. N April 2017...

  • Page 50: Usb Driver Installation For Windows Vista (64-Bit)

    Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) 1. USB DRIVER INSTALLATION FOR WINDOWS VISTA (64-BIT) Step 1 ► Plug the USB cable into the WebMaster/WebAlert and your computer. ► You will see this message on your screen. ► Click ’Don’t search online’ Step 2 ►...
  • Page 51 Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) Step 3 ► Click ‘Install this driver software anyway’ ► You will see this screen as the driver in installed Step 4 ► After the software is installed, you will see this screen, click ‘Close’ P/N 180273 Rev.
  • Page 52 Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) Step 5 ► Go to the Control Panel ► Under Network and Internet, click ‘View Network Status and Tasks’ Step 6 ► Click ‘View Status’ to the right of ‘Local Area Connection 2’ P/N 180273 Rev.
  • Page 53 Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) P/N 180273 Rev. N April 2017...
  • Page 54 Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) Step 7 ► Click ‘Properties’ P/N 180273 Rev. N April 2017...
  • Page 55 Quick Start Guide SECTION 5: WINDOWS VISTA (64-bit) Step 8 ► Highlight ‘Internet Protocol Version 4 (TCP/IPv4)’ and click ‘Properties’ P/N 180273 Rev. N April 2017...

  • Page 56: Direct Modem Set-Up For Windows Vista 64

    ► Enter 199.199199.1 for the IP address and 255.255.255.0 for subnet mask ► Click ‘OK’ and you’re done! Step 10 ► Open your browser and type in 199.199.199.2 to access the WebMaster Login screen. 2. DIRECT MODEM SET-UP FOR WINDOWS VISTA 64 See Windows Vista 32 Direct Modem Set-up instructions...

  • Page 57: Section 6: Windows Xp

    QUICK START GUIDE Section 6: WINDOWS XP 1. USB DRIVER INSTALLATION 2. DIRECT MODEM TO MODEM COMMUNICATIONS P/N 180273 Rev. N April 2017...

  • Page 58: Usb Driver Installation For Windows Xp

    ► Click ‘No, not this time’ ► Click ‘Next’ WebMaster/WebAlert controller. ► Connect the supplied USB cable between the computer USB port and the WebMaster/ WebAlert USB port on the front panel. ► You'll see this ‘Found New Hardware’ message.
  • Page 59 Quick Start Guide SECTION 6: WINDOWS XP Step 5 Step 6 ► Click ‘Continue Anyway’ ► Click ‘Finish’ ► Repeat this procedure for each USB port on your computer that may be used for a connection. Step 7 Step 8 ►...
  • Page 60 Quick Start Guide SECTION 6: WINDOWS XP Step 9 Step 10 ► Select ‘Internet Protocol (TCP/IP)’ ► Click ‘Use the following IP address’ ► Click ‘Properties’ ► In the IP address box, type: 199.199.199.1 ► In the Subnet mask box, type: 255.255.255.0 ►...

  • Page 61: Direct Modem Set-Up For Windows Xp

    Quick Start Guide SECTION 6: WINDOWS XP 2. DIRECT MODEM SET-UP FOR WINDOWS XP Create Direct Modem Dial-up Adapter Step 1 Step 2 ► Return to Control Panel, Network ► Click ‘Next’ Connections ► Double-click ‘New Connection Wizard’ Step 3 Step 4 ►...
  • Page 62 Step 8 ► Enter the phone number for the ► Select ‘My use only’ ► Click ‘Next’ WebMaster/WebAlert controller you will be connecting to (include area code and '1' if necessary) ► Click ‘Next’ P/N 180273 Rev. N April 2017...
  • Page 63 Quick Start Guide SECTION 6: WINDOWS XP Step 9 Step 10 ► Check the box next to ‘Add a shortcut to ► Click ‘Properties’ this connection to my desktop’ ► Click ‘Finish’ Step 11 Step 12 ► Click the ‘Networking’ tab ►...
  • Page 64 ► Select ‘Use the following IP address’ ► Uncheck both boxes ► Enter the IP address: 199.199.199.4 ► Click ‘OK’ until you are back at the ► Click ‘Advanced’ ‘Connect WebMaster Direct Modem’ screen P/N 180273 Rev. N April 2017...
  • Page 65 Quick Start Guide SECTION 6: WINDOWS XP Step 17 Step 18 ► Click ‘Cancel’ ► Return to the Control Panel and double- click ‘Phone and Modem Options’ ► Click the ‘Modems’ tab Step 19 Step 20 ► Highlight the modem to be used ►...
  • Page 66 Quick Start Guide SECTION 6: WINDOWS XP Step 21 Step 22 ► In the ‘Extra Initialization commands’ ► Enter ‘180’ in '’Cancel the call if not box, enter ‘S7=200’ connected within’ box ► Click ‘Change Default Preferences’ ►Click ‘OK’ Step 23 Step 24 ►...

  • Page 67: Section 7: Mac (Os Lion)

    QUICK START GUIDE Section 7: MAC (OS Lion) 1. USB DRIVER INSTALLATION P/N 180273 Rev. N April 2017...

  • Page 68: Usb Installation For Mac

    Quick Start Guide SECTION 7: MAC OSX 1. USB INSTALLATION FOR MAC Step 1 ► With the USB cable plugged into the computer and controller, go to System Preferences and click on Network: P/N 180273 Rev. N April 2017...
  • Page 69 Quick Start Guide SECTION 7: MAC OSX Step 2 ► In Network, select RNDIS Gadget:: P/N 180273 Rev. N April 2017...
  • Page 70 Quick Start Guide SECTION 7: MAC OSX Step 3 ► Select Manually for Configure IPv4. IP address should be 199.199.199.1. Subnet Mask should be 255.255.254.0. Click Apply. Step 4 ► Open Web browser (Internet Explorer, Firefox, Safari, Chrome, etc.) and type in 199.199.199.2 in the address bar to open the login screen.

  • Page 71: Section 8: Check Browser Settings

    Quick Start Guide SECTION 7: Browser Settings Section 8: CHECK BROWSER SETTINGS Step 1 ► Click ‘Tools’ from the top menu bar ► Select ‘Internet Options’ from the drop down menu Step 2 ► Click the ‘Connections’ tab Step 3 ►...

  • Page 72: Section 9: Troubleshooting The Usb Connection

    Section 9: Troubleshooting the USB connection The problem: You connect to the Webmaster with your USB cable, open your browser, type in the IP address 199.199.199.2, and the Login Page doesn’t load. What do you do? 1. First, when you plug the cable in, you should see “Device can perform faster on a USB 2.0 port….”...
  • Page 73 Quick Start Guide Section 8: TROUBLESHOOTING THE USB CONNECTION 4. If waiting 3 minutes and plugging the USB cable back in doesn’t work, re-boot both computer and controller. 5. If this doesn’t work, read the tips below: Scenario Cause Corrective Action Connect cable and get New Hardware Driver not installed Install driver...

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