Troubleshooting; Replacing A Drive; Removing - Western Digital My Book Duo User Manual

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Troubleshooting

If you have problems installing or using this product, refer to this troubleshooting
section or visit our support website at
knowledge base for more help.

Replacing a Drive

The My Book Duo device is user serviceable. You have the option to upgrade and
replace the drives in the device. If the entire device is faulty, it can be returned to
WD as a complete unit.
Warning!
The hardware for a My Book Duo device does
when removing or adding a drive. Power down the unit before removing or adding a drive. Failure to
follow this instruction may damage your drive or device, and may void your warranty.
Note: If the My Book Duo device model was originally 12 TB in capacity or less, and the drives are
upgraded to increase the capacity beyond 12 TB, the power adapter must be updated to the
specified 12 volt, 4 amp (48 watt) unit. An updated power adapter can be obtained through WD
Support. Reference:

Removing

If your My Book Duo device still contains the drive you want to replace, you must
first remove it before you can insert the new one.
My Book Duo
User Manual
http:/ /support.wdc.com
Knowledge Base Answer ID
not support the hot-swap
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Troubleshooting
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