Yealink T21 User Manual

Yealink T21 User Manual

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Vox Centrex Yealink T20/T21 User Guide
Author Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

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Summary of Contents for Yealink T21

  • Page 1 Vox Centrex Yealink T20/T21 User Guide Author Dale Ellwood Department: Vox Telecom R&D Date: September 2014...
  • Page 2: Table Of Contents

    TABLE OF CONTENTS Handset Description …………………………………………… Page 2 Keypad Lock ……………………………………………………… Page 5 Directory …………………………………………………………… Page 5 Adding an Entry …………………………………………. Page 5 Edit or Delete an Entry ………………………………… Page 5 Black List …………………………………………………… Page 5 Dialling from Directory …………………………………. Page 6 Making a Call ………………………………………………………...
  • Page 3: Handset Description

    Keypad The DTMF numeric keypad • Entry of digits only (e.g., when dialling a phone number) • Typing in letters and digits. The Power Indication LED  On: the phone is powered. Off: the phone is not powered. Line/Function soft keys 2x Line buttons....
  • Page 4: Navigation Keys

    Navigation Keys Use the navigation keys to navigate in the display menus and confirm/cancel actions. The audio device control keys can perform the following actions: Adjust the volume of the handset, headset, speaker and ring tone. Allows for hands-free communication during calls. Place and receive calls through an optionally connected headset.
  • Page 5: Icon Instruction

    Icon Instruction The IP Phone displays different kinds of icons on its LCD; you can refer to the following for their meanings: Flashes when the internet is disconnected Received Call Dialled Calls Input Method: all letters and numbers Input Method: numbers Input Method: letters in lower case Input Method: letters in upper case Call mute...
  • Page 6: Keypad Lock

    Keypad Lock To lock the keypad:  Long Press the # key The icon will be displayed on the top right corner of the idle screen.  To unlock the keypad:  “Default PIN is 1122” Press any key, enter the PIN and press OK. To change the default PIN: Press MENU->Settings->Basic Settings->Phone Unlock Pin...
  • Page 7: Dialling From Directory

    Dialling from the Directory Press the Phone Book button  Select Local Directory Select Contact List Use the navigation Up/Down key to highlight the entry you want dial. Press the OK button. Making a call To make a phone call: ...
  • Page 8: Denying An Incoming Call

    Denying an incoming call Press the X button to reject an incoming call and send it directly to your voicemail. Call History To access the handset call logs  Press the Menu button, scroll to History and press OK. Use the navigation Left/Right button to scroll between, Dialled Calls, ...
  • Page 9: Call Waiting

    Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. To enable/disable Call Waiting: Select Menu->Features->Call Waiting.  Use the navigation keys or Disable/Enable soft key to active/inactive call waiting. Use the navigation key to select if a Tone is played while call waiting ...
  • Page 10: Voicemail

    Voicemail Setting up your voicemail Dial *98 or dial your extension number. You will be directed to the Main Menu of your mailbox.  Select Option 1 to listen to your messages. Select Option 3 for personal options. Exit press * Personal Options Press 2 for admin options...
  • Page 11: Customer Self-Care

    Main#Menu To#Check# To#Hear#Account# To#Change# To#manage# To#access# voicemail#press Balances##press forward#settings#### additional#DID# preferences# press numbers press press Call#Forwarding#Menu Preferences#Menu Voicemail#Menu Account#Info#Menu To#enable# To#enable# To#enable# To#disable# To#return#to# To#enable/ To#enable/ To#manage# To#change# To#return#to# To#listen#to# To#go#to#your# To#return#to# To#Listen#to# To#listen#to# To#return#to# followGme# FWD#Busy# FWD#all# call#FWD# the#voicemail# disable#call# disable#sending# your#...

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