Noise/Audio Problems - JVC XV-BP10J Service Manual

TRAINING MASTER FOR BLU-RAY (BD)

4. NOISE/AUDIO PROBLEMS

4-1. No Audio
The customer is not able to get audio.
What cables is the customer
using to connect the BD?
YES
Is the customer
able to see video?
YES
Does issue occur on
just one disc?
YES
Problem occur when
watching TV program?
YES
Does the problem occur
when BD is connected to
another TV?
YES
Has the customer tried
another set of cables?
Determine what cables the customer is using to connect the BD
NO
to the TV and if connected properly. Refer to OM for connections.
Tighten any loose cables. Make sure the customer has audio cables
NO
Make sure the customer has not routed video
One disc displaying the issue is a problem with the disc.
NO
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Please contact your nearest authorised service center
No audio from a TV program on a different channel or input means
NO
there is a problem with the television. If a TV program does have
the audio, the problem may be the BD player, the cables being used,
Audio is fine when the BD is connected to another TV
NO
indicates the problem is with the television. Refer to
the owners manual for assistance with connecting BD to another TV.
Have the customer try another set of cables. A bad cable can also
NO
cause audio problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
3-14
connected if using a video-only cables.
and audio to separate inputs.
to clean the BD lens.
or the TV itself.