Troubleshooting; Ground Fault Circuit Interrupt (Gfci) Tripped; Missing Ground; Limited Warranty - Bosch Power Xpress Installation Instructions Manual

en | 12 | Power Xpress™ Bollard Charge Station Installation Guide
9.0

Troubleshooting

If there is a charging issue proceed with the following steps. If
the issue persists after three attempts call Bosch at 1-877-805-
EVSE (3873) for assistance.
Problem Solution
Indicated
by LED
Status
Pilot charg- 1. Verify supply-side power. The green
ing error POWER LED should be on. If green
POWER
center/panel and reset breaker.
2. Press the master clear RESET button
on the front panel of the Charge
Station to attempt a charge-restart.
3. If the
on, disconnect the Charge Station
coupler from the vehicle charge port,
wait 10 seconds, and reconnect the
coupler.
Ground 1. Disconnect main service power at
fault service panel.
detected 2. Disconnect
coupler from the vehicle.
3. Inspect
connector
port verifying both are clean and
undamaged. If vehicle charge port
needs cleaning, follow manufacturer
instructions
Charge Station connector with a dry
or damp cloth if necessary.
4. Restore main service power.
5. Reconnect the coupler to the vehicle
port.
Ground 1. Disconnect main service power at
monitor service panel.
interrupted 2. Disconnect
coupler from the vehicle.
3. Inspect
connector
port verifying both are clean and
undamaged. If vehicle charge port
needs cleaning, follow manufacturer
instructions
Charge Station connector with a dry
or damp cloth if necessary.
4. Restore main service power.
5. Reconnect the coupler to the vehicle
port.
578988 | REV. A | 28.10.2016
LED is off, locate load
red STATUS LED remains
the Charge Station
the Charge Station
and the vehicle charge
for cleaning. Clean
the Charge Station
the Charge Station
and the vehicle charge
for cleaning. Clean
Problem Solution
Indicated
by LED
Status
Operation 1. Verify supply-side power. The green
fault POWER LED should be on. If green
POWER
center/panel and reset breaker.
2. Press the master clear RESET button
on the front panel of the Charge
Station to attempt a charge-restart.
3. If the
on, disconnect the Charge Station
coupler from the vehicle charge port,
wait 10 seconds, and reconnect the
coupler.

9.1 Ground Fault Circuit Interrupt (GFCI) Tripped

If the Charge Station detects a ground fault, power will be interrupted and
the STATUS LED will illuminate (red flash with intermittent green). The
Charge Station will attempt to reset automatically and re-attempt charg-
ing (see note below on European models). If the fault condition persists
after an initial automatic attempt, per the code, the Charge Station waits
15 minutes before a second attempt is made. A total of four attempts will
be made to restore vehicle charging. If the charging mode cannot be
restored, the STATUS LED will illuminate solid red, and the unit will stay in
fault mode.
NOTE: European models—Automatic reset feature after ground fault
(STATUS LED will be solid red) does not apply to European models. Euro-
pean standards dictate that user intervention is required by pressing the
master clear RESET button on the front of the Charge Station housing. If
ground fault condition clears, Charge Station will resume charging.

9.2 Missing Ground

If the Charge Station detects a missing ground connection (rapid red
flashing LED), power will be interrupted and the unit will not be capable of
charging vehicle until a ground connection has been detected. Disconnect
service power (breaker) and disconnect vehicle coupler from vehicle and
contact a qualified Bosch technician to validate the presence of a proper
ground.

10.0 Limited Warranty

THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE ORIGINAL PUR-
CHASER ("PURCHASER") OF THE BOSCH POWER XPRESS LEVEL 2 CHARG-
ING STATION WITH BOLLARD ("CHARGING STATION"). THE BOLLARD IS
THE DECORATIVE PLASTIC CASING, STEEL HOUSING AND BASE COVER.
IMPORTANT: It is the Purchaser's obligation to register the Charging
Station with Bosch and failure to do so may delay warranty support. To
register a Charging Station online, go to BoschEVSolutions.com or call
1-877-805-3873 for assistance.
Bosch Automotive Service Solutions Inc. ("Bosch") warrants to the Purchas-
er that the Charging Station will be free from defects in materials and
workmanship for the warranty period specified below ("Warranty Period").
This warranty is valid for purchasers located in the U.S.A. and Canada only.
Charging Station excluding Bollard:
Bollard only:
ALL WARRANTY CLAIMS MUST BE MADE WITHIN THE WARRANTY PERIOD
AND PROOF OF PURCHASE ACCEPTABLE TO BOSCH MUST BE SUPPLIED.
The sole and exclusive remedy for any Charging Station found to be
LED is off, locate load
red STATUS LED remains
3 years
1 year
Bosch Automotive Service Solutions Inc.