Troubleshooting - Overhead door legacy 650 Programming And Operating Manual

TROUBLESHOOTING

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Need help or have questions? Call Overhead Door at 1-800-929-3667
STOP
or visit: www.OverheadDoor.com
PROBLEM: WHAT TO DO:
Opener does NOT • Turn Sure-Lock™ OFF See page 6.
• Check power source.
operate when wall
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
control is pressed.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but • Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.OverheadDoor.com
door does not
move. • Check to make sure chain/belt is not broken or off its pulley.
Opener works from • Check all remotes.
wall control, but • Replace remote battery. See page 13.
NOT from remote. • Program remotes to powerhead. See page 11.
Remote has less • Relocate remote inside car and /or point remote at garage door.
than 25 feet • Replace battery. See page 13.
• Reposition door opener antenna.
operating range or
no operation. • Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 14.
Door starts down, • If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
from www.OverheadDoor.com.
then STOPS and
goes back up. • If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
OR
Safe-T-Beam • Check if Safe-T- Beam® red LED is flashing. See page 16, Safe-T-Beam® system check.
®
System malfunction. • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-T-Beam®system.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 16.
• Contact Overhead Door at 1-800-929-3667.
Door starts down, • Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 16, Safe-T-Beam® system check.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
then STOPS before
it is closed. • Check CONTACT REVERSE. See page 10.
• Check garage door for binding. See maintenance and adjustment. Page 13.
OR Door will only
open. • Check closing "FORCE" control. See page 10, or Force settings. Page 15.
Door starts up, but • Check if limits are properly set. See pages 8-9. Adjust limits as needed.
STOPS before it is • Be sure door, opener, springs are in good repair, properly lubricated and balanced.
completely open. • Check closing/opening "FORCE" control. See page 10, or Force settings Page 15.
• If you suspect a problem with the garage door hardware or springs, visit www.OverheadDoor.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run • Turn Sure-Lock™ OFF See page 6.
closed. • Check if limits are properly set. See pages 8-9.
• Check door balance, condition, and door spring.
• Check opening "FORCE" control. See page 10, or Force settings. Page 15.
• If you suspect a problem with the garage door hardware or springs, visit www.OverheadDoor.com
and use the "dealer locater" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts • Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 20.
for no reason.
Noisy operation.
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
Door opener runs
• Check operating condition of door. Door may need professional repair/adjustment.
slow. • Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.
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