Authorised Service Centres And Warranty - Saeco Cafissimo Tuttocaffe Operating Instructions Manual

• 24 •

AUTHORISED SERVICE CENTRES AND WARRANTY

Saeco International Group S.p.A., a company with its registered
offi ce in Via Torretta 240, Gaggio Montano (BO), Italy, as
manufacturer of the coff ee maker and Tchibo GmbH, with its
registered offi ce in Überseering 18, 22297 Hamburg, Germany,
hereby grant a 40-month warranty for the Cafi ssimo coff ee
maker in the European Union territory. The warranty period is
calculated from the date of purchase of the Cafi ssimo coff ee maker
by its fi rst user. The date indicated on the original proof of purchase
shall prevail.
The warranty is issued in the country where the machine was
purchased in accordance with local regulations. This warranty is
valid for 40 months from the date of purchase within the European
Union.
We will remedy any defects detected in this appliance at no
additional charge and within a reasonable amount of time after
being notifi ed of the defects. The warranty service is subject to
delay if servicing is performed in a country other than the one
in which the appliance was purchased, due to variable product
distribution timing in diff erent countries, and specifi c versions of
the products sold in diff erent countries.
Saeco International Group S.p.A. informs that its representative in
the territory of Germany is Philips Germany with its registered offi ce
in Hamburg, address Lübeckertordamm 5, 20099 Hamburg.
The Cafi ssimo coff ee maker was manufactured using the latest
production techniques and has undergone thorough quality control
inspection. Saeco International Group S.p.A. and Tchibo GmbH
therefore guarantee that the product will be free of defects in the
above mentioned warranty period. A defect constitutes any fault
that signifi cantly impairs or limits the value or working effi ciency
of the appliance.
All defects in workmanship or materials within the warranty
period will be remedied by an authorised service centre of Philips
Germany. In case the remedy will not be possible, the defective
Cafi ssimo coff ee maker will be replaced with a defect-free product.
If the replacement is not possible the customer will be refunded
the purchase price (as confi rmed by the original proof of purchase).
The prerequisite for receiving the warranty is that all claims must
be accompanied by the original proof of purchase together with
the correctly fi lled-in service form, which you can fi nd on the last
pages of this user manual. The list and addresses of the authorised
service centres of Philips Germany are available on the website
www.philips.de or by e-mail from the Cafi ssimo service team.
In case of a defect please contact our Cafi ssimo service team
fi rst. E-mail: cafi ssimo-service@tchibo.de
Our consultants will be pleased to advise you on the procedure to
be followed.
If it is necessary to send the product to an authorised service centre
of Philips Germany, please fi ll out the service form which you will
fi nd on the last pages of this user manual, and send it together with
the original proof of purchase and the carefully packed product to
the address provided by the Cafi ssimo service team.
The warranty does not cover:
• damages due to improper use or use diff erent than described in
in the user manual
• mechanical damages, including transport damages due to
insuffi cient packaging by the customer
• damages due to product modifi cation or unauthorised repairs
• damages due to failure to clean/descale
Free-of-charge warranty repairs do not cover product maintenance
or cleaning as described in the user manual, or worn parts and
consumables.
Repairs that are not covered by the warranty can also be carried out
at cost price by the authorised service centres of Philips Germany.
Please contact the Cafi ssimo serivce team for more information.
In all countries outside the European Union, the warranty conditions
specifi cally provided under the respective national laws will apply.
Warranty on consumer goods sold does not exclude, limit or
suspend the rights of the buyer arising from local applicable law.
Please have both of the product numbers shown above at hand
when contacting the Cafi ssimo Service Team - see plate located
under the machine. These will be needed to identify the machine.