Bosch ProControl HP Installation Instructions For Qualified Contractors page 8

8 | Troubleshooting
Indicator Possible cause
Flashing red LAN cable not connected.
Router is switched off.
DHCP is disabled.
Manually set MAC filter prevents IP
address being issued.
No IP address available for the module. B Check router configuration
LAN cable faulty.
Alternating red CAN and LAN connection disconnected
and green after commissioning.
Constantly LAN connection established; no access
orange to Bosch server via internet.
Flashing green Heat source switched off.
Module not connected to CAN system. B Make CAN connection.
Maximum cable length for CAN
connection exceeded.
Short circuit or cable break in the CAN
connection.
Constantly green No fault.
Table 3 Fault table
1) See relevant instruction manual
6 720 800 759 (2012/04)
Remedy
B Make LAN connection.
1)
B Switch router on
B Enable DHCP at router
B Set MAC filter for the MAC address
printed on the enclosure
( Fig. 10 [1], page 40).
B Replace LAN cable.
B Disconnect module from power
supply.
B Make CAN and LAN connections.
B Recommission module.
B Disconnect module from power
supply for 10 seconds and
recommission.
-or-
B Establish internet connection
-or-
B If internet access for the router is
periodically blocked, remove the
1)
timeout .
-or-
B Open ports 5222 and 5223
B Switch ON heat source.
B Make shorter CAN connection.
B Check CAN connection and repair if
required.
Standard operation.
en
.
1)
.
1)
.
1)
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1)
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ProControl HP Gateway