AEG L9FEA966C User Manual page 48

48 www.aeg.com
Problem
The message "Failed to
connect to your WiFi"
appears on the screen.
The App cannot connect
to the appliance.
The App cannot fre-
quently connect to the
appliance.
The appliance makes an
unusual noise and vi-
brates.
The programme duration
increases or decreases
during programme exe-
cution.
The washing results are
not satisfactory.
Possible solution
• Check the wireless signal.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are further
problems with the wireless network.
• Check the wireless signal.
• Check if your smart device is connected to the wireless net-
work.
• Check your home network and router.
• Restart the router.
• Contact your wireless service provider if there are problems
with the wireless network.
• The appliance, the smart device, or both, need to be con-
figured again because a new router has been installed or
the router configuration has been changed.
• Make sure that the wireless signal reaches the appliance.
Try to move the home router as near the appliance as pos-
sible or consider purchasing a wireless range extender.
• Make sure the wireless signal is not disrupted by micro-
wave. Turn the microwave off. Avoid using the microwave
and the remote control at the same time.
• Make sure the levelling of the appliance is correct. Refer to
"Installation instruction".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
• The ProSense function is able to adjust the programme du-
ration according to the type and the laundry load size. Re-
fer to "The ProSense load detection" in "Daily Use" chap-
ter.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that no other type of detergent has been poured
the compartment
tergent or other additives from salt compartment'.
• Make sure that no salt has been poured in the compart-
ment . If it happens, run a rinse cycle or run the washing
cycle again.
Salt
. In this case, refer to "Eliminating de-