HME EOS HD Installation Instructions Manual
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HME EOS HD Installation Instructions Manual

Wireless drive-thru headset system with hd audio
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EOS|HD
Wireless Drive-Thru Headset
System with HD Audio
Installation Instructions
®
HME#
400G733
Rev D
7/31/17

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  • Page 1 EOS|HD ® Wireless Drive-Thru Headset System with HD Audio Installation Instructions HME# 400G733 Rev D 7/31/17...

  • Page 3: Important Notices

    (manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
  • Page 4 Sections...
  • Page 5 Sections...
  • Page 6 Sections...
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  • Page 9: Safety Precautions

    Charger Types • Do not place the battery in fire or heat the battery. Your battery must only be charged with a HME/Clear- • Do not connect the battery backward, so the Com recommended charger. Any attempt to use other polarity is reversed.
  • Page 10 Ne pas transporter ni entreposer la batterie avec des que la forme physique d'une autre batterie fait que le chargeur y colliers, des épingles à cheveux et d'autres objets de correspondant peut être utilisé avec la batterie HME/Clear-Com. métal. ...
  • Page 11 No conecte la batería al revés, de modo que la Su batería debe cargarla únicamente con un cargador polaridad estuviera invertida. recomendado por HME/Clear-Com. Si intenta usar otro tipo de cargador, puede causar una reacción explosiva, incendio o • No conecte la terminal positiva con la negativa usando quemaduras con sustancias químicas.
  • Page 12 기기에 비정상적인 전류가 흐를 경우, 배터리가 뜨거워지거나 폭발하거나 발화되어 심각한 부상을 입을 수 있습니다. 충전기 유형 이 배터리는 HME/Clear-Com 권장 충전기로만 충전해야 합니다. 다른 유형의 충전기를 사용할 경우 폭발 위험이 있으며 화재나 화상을 입을 수 있습니다. HME/Clear-Com 배터리용 충전기를 다른 형태의 배터리에도 사용할 수 있다고 가정하지 마십시오.

  • Page 13: Table Of Contents

    Optional External Vehicle Detector Installation ....... . 25 Optional HME Vehicle Detector Board (VDB) Installation......25 5.
  • Page 14 / or operating publications from their original English versions. © 2017 HM Electronics, Inc. The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved. US Patent 7,920,539; 9,484,041 and 9,639,906 Sections...

  • Page 15: Introduction

    INTRODUCTION The EOS HD Wireless Drive-thru Headset System is designed to deliver a clear drive-thru conversation for Quick Service Restaurants (QSR) around the world. The EOS Base Station and wireless headsets offer a clear conversation with customers in the drive-thru, as well as fellow store employees using the headset’s B-Channel and a push of a button.

  • Page 16: Equipment Description

    EQUIPMENT DESCRIPTION The EOS|HD is a headset system primarily for use at quick-service restaurants. The equipment shown below is standard with each EOS|HD. Optional equipment can be ordered from your local dealer. As you unpack the EOS|HD, check the packing list for each item to verify receipt of all equipment and quantities listed.

  • Page 17: Base Station Features

    Base Station Features The base station is the heart of the EOS|HD. It contains the circuitry through which all functions of the drive-thru headset system are channeled. External base station features are shown in Figures 2 and 3. Internal connectors and controls are shown in Figure 27, pg.

  • Page 18: Figure 3. Base Station Rear Panel Features

    2.1.2 Rear and Side Panels Antenna connectors Cabinet latches Screw holes for Screw holes for mounting mounting Reset switch (recessed) Figure 3. Base station rear panel features h When the two cabinet latches located on top of the cabinet are pressed simultaneously, the cabinet opens when pulling forward and down.

  • Page 19: Headset And Belt-Pac Features

    Headset and Belt-Pac Features 2.2.1 Controls and Indicators Power light Volume-up Power button button Channel “A2” Transit light Channel “A1” button button Channel “B” button Volume-down button Figure 4. Headset control buttons and indicator lights h Power On — Press and release the Power button. A voice prompt in the headset will say “Headset #, Battery Full/Half/Low, Lane #”.

  • Page 20: Figure 6. Correct Wearing Of The Headset

    Figure 7. To replace batteries: With the HME logo facing toward the ear piece, slide the square end of the battery into the battery slot. Press firmly until the battery snaps in place.

  • Page 21: Figure 8. Correct Wearing Of The Headset

    2.2.4 Correct Wearing of Belt-Pac h The headset can be worn with the microphone on either side of your head. h Wear the headset with its cable behind your back and attach the clothing clips to your collar and shirt to keep the cable safely behind you, as shown in Figure 8. h Hold the microphone boom at its base and adjust it so the microphone is near the side of your mouth.

  • Page 22: Battery Charger

    Battery Charger 2.3.1 Battery Charger Power Adapter for Use in the United States Plug the cord from the +5VDC power adapter into the top of the battery charger as shown in Figure 10, and then plug the power adapter into an electrical outlet. Figure 10.

  • Page 23: Battery Charging

    2.3.3 Battery Charging It’s a good idea to charge up to four batteries while you are installing the other equipment. Charging takes about 2.5 hours. When the batteries are fully charged, install them in the headset as shown in Section 2.2.3 Section 2.2.5.

  • Page 24: Preparation For Installation

    In the event of an electrical power outage If you experience problems with your HME equipment after the electricity returns, unplug the equipment, wait 15 seconds and then plug it back in. Hop Band: Radio Frequency Interference Radio Frequency Interference caused by Wi-Fi routers and Access Points Most Wi-Fi access points allow the administrator to set the channel and bandwidth for the system.
  • Page 25 By default, AFH is enabled in the CE regulated countries. By default, AFH is disabled in all other locations. Hereby, HM Electronics, Inc., declares that EOS HD is in compliance with the essential requirements and other relevant provisions of R&TTE Directive 1999/5/EC. In AFH mode, EOS HD complies with European Telecommunications Standards Institute (ETSI) harmonized European standard EN 300 328.

  • Page 26: Equipment Installation

    If using a power source other than that supplied by HME, the power source must provide 24 volts DC regulated to +/-5%, be capable of supplying a minimum of 50 watts of power and be “LPS”...

  • Page 27: Drive-Thru Layouts

    Drive-Thru Layouts Figure 13. AC50 features and battery status guide 4.2.1 Single Lane Drive-thru A typical drive thru QSR building is set up as shown in Figure 13. The area inside the CIRCLE represents the required headset communication range you will need to consider before mounting the base station.

  • Page 28: Figure 14. Typical Tandem, Y-Lane And Dual Drive-Thru Layouts

    4.2.2 Tandem, Y-Lane or Dual Drive-Thru For tandem, Y-lane or dual drive-thru lanes, a vehicle detector and an outside speaker and microphone will be installed for each order point, and cables pulled as described in Sections 4.3 and 4.4, pg. 20. Figure 14.

  • Page 29: Figure 15. Antenna Mounting

    Section 14, pg. 101. Note: If using a power source other than that supplied by HME, it must provide 24 volts DC regulated to +/-5%, be capable of supplying a minimum of 50 watts of power and be “LPS” rated for safe operation of the unit. The power source must meet all applicable local regulatory requirements.
  • Page 30 4.2.5 Register Headsets to Base Station Before you permanently mount the base station on the wall, you must register the headsets to the base station. The registered headsets should then be Walk Tested to determine the best location to mount the base station. This helps provide the best reception and transmission to and from all the areas of use.
  • Page 31 5. Activate Registration mode on a Headset by pressing the B button and Power button (red) simultaneously. After power up, release the buttons. To activate registration on a belt-pac, put on the headset and then simultaneously press and hold the B button + PWR button until the two red lights flash.
  • Page 32 It is best NOT to use this option  during store business hours. If you experience difficulties registering headsets: In the USA, call HME Technical Support at 1-800-848-4468. Outside the USA, call your local HME representative for assistance. Sections...

  • Page 33: Figure 17. Open Base Station Showing Four Screw Holes

    4.2.7 Walk Test for Best Transmission/Reception Before permanently mounting the base station, do a walk test with the base station at various locations until the best possible transmission/reception is found. To check transmission/reception, have two people walk in the area where the headsets will be used. Use the headset’s B button to communicate, and then walk past the menu board to test reception where speed-team takes place.

  • Page 34: Figure 18. Remote Antenna Mounting On Wall Bracket

    7. Remove the bracket from the wall and drill two 3/16 inch (4.76mm) holes in the wall at the marked spots. 8. Insert the enclosed screw anchors into the holes. 9. Place the enclosed screws through the holes in the bracket and screw them into the two screw anchors to secure the bracket to the wall.

  • Page 35: Cable Pulling

    Never run high-voltage cables in the same conduit with audio or loop cables. The recommended HME audio cable has four color coded, insulated wires and a bare shield (drain) wire. It can be used to connect any component to the base station. Pull the cables (two for full-duplex, one for...

  • Page 36: Figure 19. Dm5 Microphone

    4.4.1 Install DM5 Microphone Typical DM5 Microphone installation involves placement of the microphone in a molded foam enclosure and mounting it inside the upper compartment of the speaker post. You will connect it to the microphone/speaker cable wires from the drive-thru headset system and fill the empty space behind the unit with acoustic foam (not provided).

  • Page 37: Figure 22. Sp10 With Gasket And Cable Connector Plug

    4.4.2 Install SP10 Speaker 1. Strip approximately 1 inch (25.4 mm) of insulation from the end of the speaker cable, and ¼ inch (6.35 mm) of insulation from each of the two cable wires, but do not tin the wires. Connect the speaker cable wires to the connector plug as shown in Figure 22.
  • Page 38 If using the optional mounting brackets: 1. Attach the brackets to the screw inserts on the sides of the speaker unit with the two Phillips (crosspoint) screws provided as shown in Figure 24. Figure 24. Microphone unit in typical speaker post installation 2.

  • Page 39: Optional External Vehicle Detector Installation

    Optional HME Vehicle Detector Board (VDB) Installation To install an HME VDB in the base station, follow the instructions below. Note: In tandem systems, two VDBs will be installed in the base station, one at the “VDB LANE 1”...

  • Page 40: Base Station Settings

    BASE STATION SETTINGS Settings Status 1. The LANE STATUS display shows current, lane-related status information. It also lists the HME Technical Support toll-free phone number to call for service. The date and time are shown at the bottom of the screen.

  • Page 41: Basic Installer Setups

    Basic Installer Setups To access the Installer Setup mode, you must have an installer password. With an installer password: 1. Press the Menu button on the LANE STATUS display to access the MAIN MENU.  2. Press the More button on the MAIN MENU to access the ADVANCED MENU.
  • Page 42 5.2.1 Lane Configuration To set up the base station for the appropriate drive-thru lane configuration, press the Configure Lane button on the INSTALLER SETUP display to select Single, Single/A2, Dual/Y or Tandem. If you change this setting, press the Back button to reset the base and save the setting. h Single lane configurations support only one lane, speaker post and ceiling speaker.
  • Page 43 5.2.3 Speaker Post 1. Select Speaker post on the INSTALLER SETUP display to access the SPEAKER POST display and make the necessary outside speaker/microphone settings.  2. Press the Duplex button to select Full or Half duplex  operation. Section 1.1, pg.
  • Page 44 5.2.4 Configure Menus The Configure menus setting provides security for Message Center settings, so only managers have access to changing the settings. To adjust this setting: 1. Select Configure menus on the INSTALLER SETUP  display. 2. On the CONFIGURE MENUS display, select a setting and highlight ✔...
  • Page 45 5.2.5 ClearSound ClearSound reduces environmental noises to improve the clarity of incoming voice transmission from the customer. ClearSound will also remove kitchen noise if enabled on the outbound audio. 1. Press the ClearSound button on the INSTALLER  SETUP display to access the CLEARSOUND display. 2.
  • Page 46 Diagnostics button on the INSTALLER SETUP display. Note: Diagnostics are typically performed with  guidance from HME Technical Support. 2. On the DIAGNOSTICS display, you can press the More button to see additional tests on the ADVANCED DIAGNOSTICS display.

  • Page 47: Advanced Installer Setups

    Advanced Installer Setups To perform the following advanced installer setups, press the More button on the INSTALLER SETUP display to access the ADVANCED INSTALLER SETUP display.  5.3.1 Phone If a telephone is connected to the base station to handle telephone orders, the system must be configured for telephone operation.
  • Page 48 5.3.2 Audio Fidelity If you are installing a new base station where all existing headsets are Non-HD or HD (default), you must select the respective audio fidelity. The Non-HD fidelity setting allows the base to operate in Legacy ION mode, allowing Legacy ION non-HD headsets to register and communicate.
  • Page 49 5.3.3 Line In/Out Routing 1. If an external audio source is connected to the base station line input, on the ADVANCED INSTALLER SETUP display, press the Line In/Out routing button.  2. Press the Line In to: button to select Inbound for ...
  • Page 50 5.3.4 Radio Options The Radio Options allow adjustments to avoid radio frequency interference that may occur when multiple base stations are installed in close proximity to one another. Hop Band includes Low, High and Full band options used to limit base station interference. See Section 3.3, pg.
  • Page 51 5.3.5 Vehicle Tone 1. To enable an alert tone heard in all headsets when  a vehicle arrives at the drive-thru lane, press the Vehicle tone button on the ADVANCED INSTALLER SETUP display. 2. Then, press the Vehicle Present button the VEHICLE ...
  • Page 52 5.3.7 Language Selection 1. To select a preferred language, press the Language button on the ADVANCED INSTALLER SETUP display.  2. On the SELECT LANGUAGE display, press the Select  language button to highlight English, Spanish or French. Press the Back button, and the base will automatically reset and switch to the newly chosen language.

  • Page 53: Dual-Lane Installer Setup

    Dual-Lane Installer Setup 5.4.1 Split B/Combined B Split B/Combined B is a feature that is available when using a Dual Lane base station (Dual/Y and Tandem configurations) or a single lane base in Single/A2 mode. In standard Dual Lane operation, a store has two lanes. Order Takers hear and talk using a headset’s A1 button (exclusively for Lane 1) or A2 button (exclusively for Lane 2).
  • Page 54 5.4.2 Dedicated Mode Dedicated mode is designed to allow order takers to focus exclusively on one lane. It is a feature that is only applicable with a Dual Lane base. When a car arrives in a lane, one tone is heard for Lane 1 and two tones for Lane 2.

  • Page 55: Network Settings

    Network Settings If the base station is connected to a computer network for remote access, you must enter the network data based on information from your IT support. To adjust this setting: 1. Select the Menu button on the LANE STATUS display, and then select More on the MAIN MENU.
  • Page 56 5.5.1 Basic Network Settings   On the NETWORK SETTINGS display, press the button for each setting you want to adjust, and make the desired changes.   To edit IP, Subnet, Gateway and DNS addresses, press  the corresponding buttons to access the respective ...

  • Page 57: Advanced Network Settings

    5. DNS1 & DNS2 are addresses of domain name servers that resolve host/domain names into IP addresses. The DNS servers are used when sending email to a   mail server identified by its name.   6. Static DNS - Typically, DNS addresses are automatically provided by the DHCP server if the DHCP is enabled and Static DNS is disabled −...
  • Page 58 2. Host name / Domain name – These names combine to uniquely identify the base by name on the network. This name can be used to access the base over the network instead of using the IP address.   This feature only works if DHCP is enabled on the NETWORK SETTINGS display, a DNS server ...
  • Page 59 + and − buttons to change the number in the  highlighted box. 7. Telnet port – This port is reserved for use by HME Technical Support.   Press the More button on the ADVANCED NETWORK SETTINGS display to access the BOOTLOADER ...
  • Page 60 5.5.3 Email The base can send emails to store managers when alert conditions are triggered in the store. Email settings must be entered based on network information provided by IT support. 1. To edit email settings, press the Emails button on the ADVANCED NETWORK SETTINGS display.
  • Page 61 3. SMTP User/password – To make email more secure, some SMTP servers will require the use of a user name or password. To enter or edit an SMTP user name or password,  press the SMTP User or SMTP Password button on the EMAIL SETTINGS display.
  • Page 62 5. Email addresses – The Source Address is pre-set to hme-base6200-XXXXXX@hme.com. This is the address displayed in the “From:” line on alert emails sent to selected destinations.  Destination email addresses are sent emails when the Emails option is set to ✔ (on). To change the Source...

  • Page 63: User Settings

    User Settings User settings are for routine drive-thru operation. After the initial settings have been entered, store personnel can adjust the settings as needed. To access the user settings, press the Menu button on the LANE STATUS display. Routine user settings are accessed from the MAIN MENU. ...
  • Page 64 5.6.2 Operator Mode (Speed Team) The Operator Mode provides a Speed Team setting. In Speed Team operation, audio and vehicle detection are disabled at the order point. Speed team operation is used during high-volume times. To “Speed” up the ordering process during these high volume situations, one or more order takers (the “Team”) wearing headsets will take orders directly from each car in line and relay the orders to the in-store staff to prepare orders.
  • Page 65 5.6.3 Message Center The Message Center is a central point where messages are configured to be triggered by various events during designated time periods. Messages can be sent to customers at the speaker post or to crew members via headset or ceiling speakers. Some messages are pre-named and pre-recorded, and all messages can be edited and/or re-recorded to meet specific requirements.
  • Page 66 MESSAGE CENTER MESSAGES NAME CONTENT All Day 1 All Day 2 Breakfast 1 Breakfast 2 Lunch 1 Customer Greeter Not pre-recorded Lunch 2 messages are triggered by vehicle arrivals at Snack 1 the drive-thru during Snack 2 scheduled times for Dinner 1 those messages to play.
  • Page 67 1. Customer Greeter Message Settings 1. To set the time and locations for Customer Greeter messages, or to name and record Customer Greeter messages, press the Menu button on the LANE STATUS display.  2. On the MAIN MENU, press the Message Center button.
  • Page 68 6. Enable or disable the selected message by pressing the Message button on the EDIT CUSTOMER GREETER display and highlight ✔ (on) or −(off).  Press the Back button to save the setting. Review or Record Message 1. Review the existing selected message, or record a new message by pressing the Review/Record button on the EDIT CUSTOMER GREETER display.
  • Page 69 Message Schedule 1. To choose the schedule for the selected message, press the Schedule button on the EDIT CUSTOMER GREETER display.  2. On the SCHEDULE CUSTOMER GREETER display,  press the button for the day you want the selected message to be played.
  • Page 70 Message Playback Settings 1. To edit where the selected Customer Greeter message will be heard (in addition to the speaker post), press the Settings button on the EDIT CUSTOMER GREETER display.  2. On the EDIT CUSTOMER GREETER SETTINGS display, press the button corresponding to the location where you would like the selected Customer Greeter message to be heard or not heard, to highlight ✔...
  • Page 71 2. Reminder Message Settings 1. To set up the time periods and locations for Reminder messages to be played, or to name or record Reminder messages, press the Menu button on the base station LANE STATUS display.  2. On the MAIN MENU press the Message Center button.
  • Page 72 6. To turn the selected message on or off, press the Message button on the EDIT REMINDER MESSAGE display to highlight either ✔ (on) or − (off).  Press the Back button to save this setting. Review or Record Message 1.
  • Page 73 Message Priority Reminder messages can be assigned a high or low priority. To set message priority, press the Priority button on the EDIT REMINDER MESSAGE display to highlight either High or Low. Press the Back button to save the setting. Note: If the priority is set Low, the message may play to ...
  • Page 74 Message Playback Settings 1. To choose where the selected Reminder message will be heard, press the Settings button on the EDIT REMINDER MESSAGE display. Then, press the Headsets button on the EDIT REMINDER SETTINGS display.   2. On the SELECT REMINDER HEADSETS display, use the ▲(up) or ▼(down) buttons to highlight the headset registration number for the headset you ...
  • Page 75 1. To have the Reminder message play repeatedly at selected intervals, press the Repeat button on the EDIT REMINDER SETTINGS display.  2. On the REPEAT INTERVAL display, use the ◄ or ► button to move the highlight left or right for hours, minutes or seconds (HH:MM:SS) in the Time field, and ...
  • Page 76 3. Alert Message Settings 1. To set up the time periods and locations for Alert messages to be played, or to name and/or record Alert messages, press the Menu button on the base station LANE STATUS display. On the MAIN MENU press the Message Center button.
  • Page 77 5. To turn the selected message on or off, press the Message button on the EDIT ALERT MESSAGE display to highlight either ✔ (on) or −(off).  Press the Back button to save this setting. Review or Record 1. To review the existing selected message, or to record a new message, press the Review/Record button on the EDIT ALERT MESSAGE display.
  • Page 78 Message Priority Alert messages can be assigned a high or low priority. To set message priority, press the Priority button on the EDIT ALERT MESSAGE display to highlight either High or Low. Press the Back button to save this setting. Note: If the priority is set Low, the message may play to ...
  • Page 79 4. On the EDIT display, press the Scheduled button to turn the message ✔ (on) or − (off) for the selected time period. If you want the message to be on or off during this time period every day, press the Apply to all days? ...
  • Page 80 4. To have the selected Alert message heard or not heard in the ceiling speaker(s), press the Hear in ceiling speaker button to highlight ✔ (on) or − (off).  To have the selected Alert message heard or not heard ...
  • Page 81 Alert Message Email 1. To compose an email message to be sent to designated   recipients when the selected Alert is triggered, select Message Text on the EDIT ALERT MESSAGE display. 2. To edit the email text, on the Message Text display, use the Erase button to clear characters if there is a current email you want to change.
  • Page 82 6. To edit the selected email address, press the Edit destination address button. On the EDIT DESTINATION ADDRESS display, use the Erase button to clear characters in the current email address to change them.  Use the ◄, ►, ▲ and ▼ buttons to move the highlight to a character you would like to use in the address.
  • Page 83 4. Message Schedule Times 1. To set up all the time periods during each day that all Message Center messages can be scheduled, press the Menu button on the base station LANE STATUS display. On the MAIN MENU press the Message Center button.

  • Page 84: Dual-Lane Message Center Settings

    Dual-Lane Message Center Settings 5.7.1 Customer Greeter Messages You can access Message Center Settings by pressing the Menu button on the LANE STATUS display, and then pressing the Message Center button. Settings can be found under Section 5.6.3, pg. 51. 1.

  • Page 85: Volume Adjustments

    5.7.3 Alert Messages In dual-lane operations, Alert messages can be set to play in the ceiling speaker and Line Out for Lane 1, Lane 2 or both. Press the Settings button on the EDIT ALERT MESSAGE display and then, on the EDIT ALERT SETTINGS display, press the Hear in ceiling speaker and Hear in Line Out buttons to highlight Lane 1, Lane ...
  • Page 86 1. In/Out-bound Audio Volume 1. On the IN/OUTBOUND VOLUME display, select which volume you would like to adjust, and then use the + and − buttons to raise and lower the volume level.  The first two settings adjust the audio level to and ...
  • Page 87 Settings To raise or lower an outbound volume level that is active   during selected days and times, use the + and − buttons for Outbound volume.  Note: This Outbound volume level will only be active during scheduled days and times, and only if it is enabled. To enable this Outbound volume level during scheduled times, select Enable to highlight the ✔.
  • Page 88 4. Confirmation of the current activation and level is displayed on the IN/OUTBOUND VOLUME display. 2. Ceiling Speaker Volume To raise and lower the volume levels heard from the ceiling speaker, select Ceiling speaker from the VOLUME MENU and then on the IN/OUTBOUND VOLUME display, select ...
  • Page 89 To register headsets to the base station, see Section 4.2.5, pg. 16. 5.7.6 HME Sales and Service To contact HME Technical Support, note the phone number listed next to “For Service:” on the LANE STATUS display. Or email support@hme.com. 5.7.7 Stores Settings Store settings are crucial to drive-thru operation.
  • Page 90 Set Date or Time 1. To set the date or time, press the Set date or Set  time button on the STORE SETTINGS display.  Note: All times are in 24-hour format. 2. On the SET DATE or SET TIME display, use the ◄ and ►...
  • Page 91 Set Store Hours 1. To set the store hours for any or every day, press the Set store hours button on the STORE SETTINGS display.  2. On the STORE HOURS display, press the button next  to the day you would like to change. On the SET STORE HOURS display, use the ◄...
  • Page 92 Edit Schedule Times Up to 12 Schedule Times can be set to establish periods in which messages can be played from the Message Center. Schedule Times can be edited as needed. 1. To make changes to the Schedule Times, press the Edit schedule times button on the STORE SETTINGS display.
  • Page 93 Set Password 1. When you have completed all the other Store  Settings, set up a user password. When the installation is finished, be sure to give the password to the store manager. To set a password for the first time, press the Set password button on the STORE SETTINGS display.
  • Page 94 VAA Settings VAA (Variable Audio Attenuation) settings can be adjusted to eliminate echo, feedback or fluctuating inbound audio levels. 1. To turn the VAA feature on/off, or to adjust VAA levels, press the More button on the STORE SETTINGS display. ...
  • Page 95 Restore Installer Settings After the initial installer settings have been made, store personnel can customize adjustments to settings. After doing so, they can always return the base station to its original installer settings. 1. Press the Restore installer settings button on the ADVANCED STORE SETTINGS display.
  • Page 96 Phone Headset 1. Press the Phone headset button on the ADVANCED STORE SETTINGS display.  2. On the SELECT PHONE HEADSET display, use the ◄ and ► buttons to move the highlight in the Select phone headset field, and then use the + and − buttons ...
  • Page 97 5.7.10 Diagnostics The Diagnostics button is available if you experience a problem with EOS|HD operation and you need to call HME Technical Support. The Technical Support representative will guide you through the automated diagnostics. 1. Select Menu on the base station LANE STATUS display and then press the More button on the MAIN MENU.

  • Page 98: Pc Navigation

    5.7.11 Early Warning Setting An external vehicle detector can be used with the EOS|HD to give a pre-warning signal when a vehicle enters the drive-thru area. To set up a pre-warning signal, first install the external vehicle detector at the desired detection point then connect its cable to the base station audio circuit board according to the appropriate wiring diagram listed in Section 14, pg.
  • Page 99 Reports – allows you to view Message Center settings and headset statistics reports. h Diagnostics – provides information that may be used by HME Technical Support to diagnose problems. h Service – displays all version information and contact information, in case you need assistance from HME Technical Support.

  • Page 100: Audio Processing Functions

    AUDIO PROCESSING FUNCTIONS The EOS/HD Base Station has several advanced audio processing features designed to improve the quality of communication with the customer at the menu. Below are brief explanations of how each feature works: VAA (Variable Audio Attenuation) Variable Audio Attenuation (VAA) is designed to reduce the volume of the customer’s voice or other loud noises in your headset.

  • Page 101: System Functional Check

    SYSTEM FUNCTIONAL CHECK ACTION RESULT Plug base station power adapter into electrical outlet. System power is on. Base station lights are on. Go outside (or have someone else go) to the speaker/microphone and do the following. Push button A1 or A2 and speak into headset microphone. Audio should be heard at outside speaker.

  • Page 102: System Functional Check

    SYSTEM FUNCTIONAL CHECK The EOS|HD can be operated in Hands-Free (HF), Auto-Hands-Free (AHF), B-channel Hands-Free (BHF) or Push-To-Talk (PTT) modes. Full-duplex system supports HF, AHF, BHF and PTT operation. In HF, AHF and BHF operation, communication can be transmitted and received at the same time, as in a normal telephone conversation.

  • Page 103: Headset Communication Modes (Single And Dual-Lane Operation)

    Headset Communication Modes (Single and Dual-lane operation) Hands-Free (HF) Mode: By default, this setting is ON for the A1 (for Lane 1) and A2 button (for Lane 2). Press the A1 or A2 button once to talk to a customer at the menu. Communication automatically disconnects when the customer drives away, or press the A1 or A2 button to manually disconnect.
  • Page 104 B-Channel Hands-Free (BHF) Mode: By default, this setting is OFF for B button. Press the B button once to communicate with other headsets, remaining hands-free to perform other tasks. Press the B button to disconnect. h Turn Mode ON: With the headset power OFF, simultaneously press and hold the B button and A2 and then press the Power button.

  • Page 105: Tandem Operation (Two Speaker Posts In One Lane)

    Tandem Operation (two speaker posts in one lane) Figure 25. Typical tandem drive-thru layout In Tandem operation, customers at Order Point #1 are served by Order Taker #1, and customers at Order Point #2 are served by Order Taker #2. If a customer arrives at Order Point #2 when there is no customer at Order Point #1, a “Please pull forward”...

  • Page 106: Internal Communication

    Internal Communication If you’re using the mode, the B channel remains open for hands-free communication among crew members. If a customer arrives, B-channel communication will automatically be interrupted to allow communication with the customer. See Section 8.3, pg. 89, for more information on BHF mode. If you’re NOT using the BHF mode, press and hold the B button to communicate internally with other headset operators, then release.

  • Page 107: Troubleshooting

    NOTE: If the inbound level is too low, you will not hear the customer. Be sure HME logo and other lights on base station are lit. Power may be off at base station. Check circuit breaker for building.
  • Page 108 “Registration failed” message heard in plugged into electrical outlet, and is connected headset. Lights stay red. to J3 on base station audio circuit board. Registration button not pushed. Repeat registration procedure. Call HME.* * For assistance, call HME at 1-800-848-4468, or email support@hme.com. Sections...

  • Page 109: Figure 27. Base Station Internal Connectors And Controls

    Figure 27. Base station internal connectors and controls ANT1 antenna connector ANT2 antenna connector Switcher board connectors, J4-Lane 1 Switcher board connectors, J13-Lane 2 Ethernet connector, J12 Power connector, J3 Ceiling speaker connector, J1-Lane 1, J11-Lane 2 Outside speaker/microphone connector, J6-Lane 1, J14-Lane 2 Line in/out connector, J7-Lane 1, J16-Lane 2 Early warning/alert connector, J9-Lane 1, J19-Lane 2 Remote switch connector, J2...

  • Page 110: Set The Base Station Language

    10. SET THE BASE STATION LANGUAGE The Base station factory default setting is English. To change the language: 1. Select Menu on the base station LANE STATUS display and then press the More button on the MAIN MENU.   2.
  • Page 111 4. Press the More button on the INSTALLER SETUP display, and then select Language on the ADVANCED INSTALLER SETUP display. On the SELECT LANGUAGE display, press the Select language button to highlight the desired language.  After selecting the language, press the Back button to save the setting.

  • Page 112: Equipment Specifications

    11. EQUIPMENT SPECIFICATIONS Base Station Voltage input ....... . 24VDC ±2.5V DC current input .

  • Page 113: Block Diagram

    12. BLOCK DIAGRAM Figure 28. Typical EOS | HD Base Station block diagram Sections...

  • Page 114: Base Interface Description

    13. BASE INTERFACE DESCRIPTION 13.1 Audio Circuit Board J1 – Ceiling Speaker In/Out, Lane 1 J7 – Line In/Out, Lane 1 J1,1 Ground J7,1 Line out J1,2 /A1 Talk J7,2 Ground J1,3 Relay 1 Common J7,3 Line in J1,4 Relay 1 Normally Open J7,4 Ground J1,5...

  • Page 115: Switcher Circuit Board

    J15 – Telephone Interface J19 – Early Warning / Alert, Lane 2 J15,1 Telephone audio into base J19,1 Early warning J15,2 J19,2 Ground J15,3 /A2 talk J19,3 Not used J15,4 /B2 talk J19,4 Ground J15,5 Car 2 J19,5 Alert in J15,6 Vehicle detect in J15,7...

  • Page 116: Wiring Diagrams

    14. WIRING DIAGRAMS Full-Duplex Drive-Thru System with VDB but no Switcher Board Page 103, Figure 29 — (Connections for Lane 1 or Single Lane) Page 104, Figure 30 — (Connections for Lane 2 of Dual/Y-Lane or Tandem) Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 Intercom Page 105, Figure 31 —...

  • Page 117: Figure 29. Full-Duplex Drive-Thru System With Vdb But No Switcher Board (Lane 1 Or Single Lane Connections)

    Figure 29. Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections)

  • Page 118: Figure 30. Full-Duplex Drive-Thru System With Vdb But No Switcher Board (Lane 2 Connections)

    Figure 30. Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections)

  • Page 119: Figure 31. Full-Duplex Drive-Thru System With Vdb, Switcher Board And Ic300 (Lane 1 Or Single Lane Connections)

    Figure 31. Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 1 or Single Lane connections)

  • Page 120: Figure 32. Full-Duplex Drive-Thru System With Vdb, Switcher Board And Ic300 (Lane 2 Connections)

    Figure 32. Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 2 connections)

  • Page 121: Figure 33. Full-Duplex Drive-Thru System With Vdb, Switcher Board And Microphone (Lane 1 Or Single Lane Connections)

    Figure 33. Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 1 or Single Lane connections)

  • Page 122: Figure 34. Full-Duplex Drive-Thru System With Vdb, Switcher Board And Microphone (Lane 2 Connections)

    Figure 34. Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 2 connections)

  • Page 123: Figure 35. Half-Duplex Drive-Thru System With Vdb But No Switcher Board (Lane 1 Or Single Lane Connections)

    Figure 35. Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections)

  • Page 124: Figure 36. Half-Duplex Drive-Thru System With Vdb But No Switcher Board (Lane 2 Connections)

    Figure 36. Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections)

  • Page 125: Figure 37. Half-Duplex Drive-Thru System With Vdb And Switcher Board (Lane 1 Or Single Lane Connections)

    Figure 37. Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 1 or Single Lane connections)

  • Page 126: Figure 38. Half-Duplex Drive-Thru System With Vdb And Switcher Board (Lane 2 Connections)

    Figure 38. Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 2 connections)

  • Page 127: Figure 39. Optional Equipment

    Figure 39. Optional Equipment...

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