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HP mt20 Maintenance And Service Manual

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HP mt20 Mobile Thin Client
Maintenance and Service Guide

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  • Page 1 HP mt20 Mobile Thin Client Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................4 Right ..................................4 Left ..................................5 Display ..................................6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons and speakers .......................... 9 Special function keys ........................10 Using the hot keys ..........................
  • Page 8 Using HP Sure Start (select products only) ......................70 8 Using HP PC Hardware Diagnostics (UEFI) (Windows only) ................71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............71 9 Diagnostics and troubleshooting ........................73 LEDs ..................................73...
  • Page 9 13 Statement of memory volatility ........................86 Nonvolatile memory usage ..........................89 Questions and answers ............................91 Using HP Sure Start (select models only) ......................92 14 Power cord set requirements ........................93 Requirements for all countries and regions ......................93 Requirements for specific countries and regions ....................

  • Page 11: Product Description

    Product description Category Description Product Name HP mt20 Mobile Thin Client Processors Intel® Celeron Dual-Core 3865U processor (1.8 GHz, 2-MB L3 cache, 15 W, Intel HD graphics) Graphics Integrated UMA graphics Integrated with shared video memory; dynamically allocated Panels 35.6 cm (14.0-inch), LED backlight, 16:9 aspect ratio, anti-glare, SVA, HD (1366x768), 220 nits; eDP HD slim (3.0 mm), with or without camera...
  • Page 12 HDMI 1.4 Multi-pin AC port Keyboard/pointing devices Keyboard HP Premium Keyboard Full-sized, chiclet, minor spill-resistant keyboard (backlit or not backlit) Touchpad requirements Windows 10 gestures: taps enabled by default: on/off control by driver, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), 3-finger tap; App switch, 4-finger tap - Action Center NOTE: ThinPro/Smart Zero does not support the Windows 10 gestures.
  • Page 13 Category Description M.2 solid-state drive Memory module WLAN module Keyboard...

  • Page 14: Components

    Components Right Component Description USB Type-C charging port Connects any USB device with a Type-C connector and can charge products such as cell phones, laptops, tablets, and MP3 players. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 15: Left

    When a device is connected to the jack, the computer speakers are disabled. Memory card reader Reads optional memory cards that store, manage, share, or access information. Drive light ● Blinking white: The drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the drive. Left...

  • Page 16: Display

    Display Component Description WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (1 or 2 depending on model) Record sound. Webcam light (select products only) On: The webcam is in use. Webcam (select products only) Records video and captures photographs.

  • Page 17: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● (Windows) When the computer is on, press the button briefly to initiate sleep. ● (ThinPro/Smart Zero) When the computer is on, press the button briefly to power off.

  • Page 20: Special Function Keys

    Component Description A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Special function keys Component Description (ThinPro/Smart Zero) No function. (Windows) Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num lock...

  • Page 21: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 22: Bottom

    Bottom Component Description Service door Provides access to the WLAN module slot and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 23: Labels

    Component Serial number Product number Warranty period Model number (select products only) Component HP product name Product ID number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ●...

  • Page 24: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Item Description Spare part number Display panel assembly, non-touch not spared Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page No backlight 906764-xxx...

  • Page 26: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 905707-001 Function board cable USB board cable Power button board cable TouchPad cable Chapter 3 Illustrated parts catalog...

  • Page 27: Display Components

    Display components Item Description Spare part number Display bezel Models without a webcam 905693-001 Models with a webcam 905692-001 Webcam module 826271-002 Hinge covers (left and right) 905699-001 Display/webcam cable assembly 905696-001 Display components...

  • Page 28: Plastics Kit

    Item Description Spare part number WLAN antennas not spared NOTE: Included in display enclosure Display Hinge Kit, includes: 905698-001 Left hinge Right hinge Display panel (raw) 839668-002 Display rear cover (includes wireless antennas) 905694-001 Plastics Kit Item Description Spare part number Plastics Kit 905703-001 Main service door...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector (for use in India and the People’s Republic of 714657-001 China) 45-W Smart AC power adapter, 4.5 mm barrel connector 741727-001 45-W Smart AC power adapter, 4.5 mm barrel connector, 2 prong 742436-001 Power cord (3-pin, C5, black, 1.83-m), for use in: Argentina...
  • Page 30 213351-008 Power cord (3-pin, C7, black, 1.00-m), for use in: Japan 190548-003 Screw Kit 912377-001 HP keyed cable lock 840158-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 HP USB-C to USB 3.0 Adapter 814618-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 34: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Service Door

    Service door Description Spare part number Main service door (included in Plastics Kit) 905703-001 The bottom of the computer has two service doors. The smaller service door is not used for this product. The main service door provides access to the memory modules, wireless modules, M.2 solid-state drive, and keyboard screws.

  • Page 37: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 38 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.2 combination adapter 852511-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 40 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 41: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 128-GB 921340-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 42: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 906764-xxx Keyboard, backlit 906763-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 43 Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover (2). Lift the top of the keyboard upward (1), and then rotate the keyboard until it rests on the palm rest (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board.
  • Page 44 If applicable, disconnect the backlight cable by lifting the connector latch (3), and then disconnect the cable from the system board (4). Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 46 Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the display bezel, webcam/microphone module, and raw display panel: Position the computer upright with the front toward you, and then open it.
  • Page 47 Disconnect the cable (2) from the module. To remove the display panel: Remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 48 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 905702-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 Remove the 6 Torx T8 2.5×5.0 screws that secure the top cover to the computer. Disconnect the following cables from the system board: (1) Speaker cable (2) Function board cable (3) Power button board cable (4) Touchpad board cable Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 51 Rotate the bottom of the top cover upward (1), and then lift the top cover off the computer (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 52: Power Button Board

    Power button board Description Spare part number Power button board assembly 905712-001 Power button board cable (included in Cable Kit) 905707-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 If you need to replace the cable, note the cable routing path inside of the top cover (5). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 54: Function Board

    Function board Description Spare part number Function board 905710-001 Function board cable (included in Cable Kit) 905707-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Lift the right side of the board (3), and then slide the board to the right to remove it from the top cover (4). Reverse this procedure to install the function board. Component replacement procedures...

  • Page 56: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 905705-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 57: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly not spared NOTE: The TouchPad is included in the Top Cover spare part kit. TouchPad assembly cable (included in Cable Kit) 905707-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 If you need to replace the TouchPad assembly cable, note how it is routed in the top cover (5). Reverse this procedure to install the TouchPad assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 905713-001 USB/audio board cable (included in Cable Kit) 905707-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 61 Rotate the top of the battery upward (2), and then lift the battery out of the computer (3). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 62: Fan

    Description Spare part number 905706-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 63 Lift the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 64: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with Intel Celeron 3865U processor 921339-301 Before removing the system board, follow these steps: Shut down the computer.
  • Page 65 Disconnect the following cables from the system board: (1) Display cable (2) Power connector cable Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (2). Rotate the left side of the system board upward (3).
  • Page 66 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Rtc Battery

    RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink assembly (UMA) 910980-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Lift the heat sink from the system board (5). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 70: Display Assembly

    Display assembly Description Spare part number Display panel assembly, non-touch not spared Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display subcomponents (bezel, webcam, panel) on page...
  • Page 71 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 72 Remove the display bezel (4). The display bezel is available using the following spare part numbers: 905693-001: Models with a webcam 905692-001: Models without a webcam NOTE: The display will not be connected to the computer as shown in the following image. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 73 If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 826271-002. If it is necessary to remove or replace the display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.
  • Page 74 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2). Remove the display panel from the display enclosure (3). Raw display panels are available using spare part number 839668-002. If it is necessary to remove or replace the hinge covers, remove the 2 Phillips PM2.5×2.5 screws (1) that secure the hinge covers to the display enclosure.
  • Page 75 If it is necessary to remove or replace the display hinges, remove the 6 Phillips PM2.5×2.5 screws (1) that secure both display hinges to the display enclosure. Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 905698-001. If it is necessary to replace the display/webcam cable, remove the webcam cable from the clips in the display enclosure (1), and the clips at the bottom of the display enclosure (2).

  • Page 76: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 918201-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 78: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 79: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions to access BIOS downloads.

  • Page 80: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 81: Using Hp Pc Hardware Diagnostics (Uefi) (Windows Only)

    Using HP PC Hardware Diagnostics (UEFI) (Windows only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 82 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 83: Diagnostics And Troubleshooting

    Diagnostics and troubleshooting LEDs Table 9-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 84: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep or hibernation state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 85: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table 9-2 Power-on diagnostic test Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write/read pattern test of the first 640k of memory Serial Port Tests the serial port using simple port verification test to determine if ports are present Timer Tests timer interrupt by using polling method RTC CMOS battery...
  • Page 86 Reseat memory modules. is solved. Replace memory modules one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 87: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 9-4 Numeric Codes and Text Messages Control panel message...
  • Page 88 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 89: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 9-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 90: Diskless (No-Flash) Unit Troubleshooting

    Diskless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: USB device ● ● When the unit boots, the monitor should display the following information: Table 9-6 Diskless unit troubleshooting Item...

  • Page 91: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 92: 10 Hp Thinupdate

    ● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash drive, which can be used to deploy the image to other thin clients. ●...

  • Page 93: 11 Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 94: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions Depth 239.0 mm 9.41 in Width 343.2 mm 13.51 in Height 20.3 mm 0.80 in Weight Includes 1 DIMM 1.64 kg 3.61 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W Operating current 4.74 A or 3.5 A Temperature...

  • Page 95: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution HD: 1366x768 Surface treatment Anti-glare Panel Width 3.0 mm Brightness 220 nits Viewing angle Backlight Aspect ratio 16:9 Solid-state drive specifications 128-GB* Height 1.35 mm Weight < 10 g Form factor M.2 2280-D2-B-M Transfer rate...

  • Page 96: 13 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 97 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 98 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.

  • Page 99: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 100 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 101: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 102: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 103: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 105: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 106: Index

    Display Hinge Kit microphone mute 11 downloading an update 69 spare part numbers 18 using 11 updating 68 display panel HP PC Hardware Diagnostics (UEFI) Bluetooth card product description 1 using 71 spare part number 29 removing 37 HP Sure Start 92...
  • Page 107 keys power requirements 2 esc 10 operating system, product processors 1 fn 10 description 2 product name 1 Windows key 10 security 2 serviceability 2 packing guidelines 23 webcam 1 labels plastic parts 21 wireless 1 Bluetooth 13 Plastics Kit product name 1 regulatory 13 contents 18...
  • Page 108 speaker assembly webcam 6 removal 46 product description 1 spare part number 15, 46 webcam light, identifying 6 speakers, identifying 9 webcam module specifications removal 63 computer 84 spare part number 17 display 85 webcam, identifying 6 solid-state drive 85 webcam/microphone cable static-shielding materials 24 removing 37...

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