HP mt43 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Server
  5. mt43
  6. Maintenance and service manual

HP mt43 Maintenance And Service Manual

Mobile
Hide thumbs
Table of Contents

Advertisement

Quick Links

HP mt43 Mobile Thin Client
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP mt43

Summary of Contents for HP mt43

  • Page 1 HP mt43 Mobile Thin Client Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right ..................................4 Left ..................................5 Display ..................................6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Buttons and speakers .......................... 9 Keys ..............................10 Using the hot keys ..........................
  • Page 8 Changing the boot order using the f9 prompt .................. 65 TPM BIOS settings (select products only) ......................66 Using HP Sure Start (select products only) ......................66 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............67 viii...
  • Page 9 Troubleshooting ..............................76 Basic troubleshooting ........................76 Diskless (No-Flash) unit troubleshooting ..................77 Configuring a PXE server ............................. 78 11 Using HP ThinUpdate to restore the image ....................79 12 Device management ........................... 80 13 Specifications ............................81 Computer specifications ............................81 35.6-cm (14.0-in) display specifications ......................

  • Page 11: Product Description

    4096 MB (4096 MB×1) Primary storage M.2 solid-state drive, 128 GB (2280, NGFF, SATA-3) Audio and video HP Bang & Olufsen Audio with HP Clear Sound Amp & HP Noise Reduction software Dual-array microphone Premium stereo speakers (2) Webcam (720p) Supports “no camera”...
  • Page 12 Power requirements Battery: 3 cell HP Long Life, 51 WHr, li-ion AC adapter: 65 W HP Smart AC adapter (supports HP Fast Charging) 45 W HP Smart AC adapter 45 W, 2-prong AC adapter Power cord: 2 wire plug, 1 m 3 wire plug, 1.8 m...
  • Page 13 Category Description Supports Trusted Platform Module (TPM) 2.0 (1.2 downgradeable after purchase) (Infineon, soldered down) Integrated Smart Card reader (active) Preboot authentication (password, smart card) Operating system Operating system version: Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients Preinstalled: Windows 10 IoT Enterprise 2015 LTSB for Retail and Thin Clients Serviceability...

  • Page 14: External Component Identification

    External component identification Right Component Description USB Type-C basic When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. Dual-Mode DisplayPort Connects an optional digital display device, such as a high- performance monitor or projector.

  • Page 15: Left

    Component Description ● Amber (right): Activity is occurring on the network. Docking connector Connects an optional docking device. SIM card slot Supports a wireless subscriber identity module (SIM) card. Power connector Connects an AC adapter. Left Component Description Security cable slot Attaches an optional security cable to the computer.

  • Page 16: Display

    Display Component Description WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). WWAN antennas* (2) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Internal microphones (2) Record sound. Webcam light (select products only) On: The webcam is in use.

  • Page 17: Top

    TouchPad Component Description Pointing stick Moves the pointer on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button/TouchPad light Turns the TouchPad on and off. ● On: The TouchPad is off. Off: The TouchPad is on.

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off. ●...

  • Page 19: Buttons And Speakers

    Buttons and speakers Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other key. Using the hot keys on page 11 Windows key Opens the Start menu.

  • Page 21: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 22: Bottom

    Bottom Component Description Docking connectors (2) Connect an optional docking device. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 23: Front

    Front Component Description Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is NOTE: On some models, the wireless light is amber when all wireless devices are off. Power light On: The computer is on.

  • Page 24: Labels

    Labels The labels laser etched on the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 25: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 (13) Memory module (DDR-2400) 4-GB 862397-850 (14) WWAN module HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Fibocom HP hs3210 WW HSPA+ w/o GPS 860726-001 (15) WLAN/Bluetooth combo card Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel 821160-001 Webcam module (includes microphone) 800575-020 Microphone module (not shown) 920485-001 Raw panel 818272-002 Display/webcam cable (HD/FHD and QHD) 914381-001 (Cable Kit) Hinge covers (left and right) 821166-001 (Hinge Kit) Hinge Kit (includes left and right hinges) 821166-001 WLAN antenna (spared with display enclosure) WWAN antenna (spared with display enclosure)

  • Page 28: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics kit 821175-001 Fingerprint reader blank Fingerprint reader bracket (not used on this platform) SD card blank Solid-state drive insert RJ-45 door Rubber feet Chapter 3 Illustrated parts catalog...

  • Page 29: Cable Kit

    65 W HP Smart AC adapter, 3 prong 710412-001 65 W HP Smart AC adapter, 3 prong, EM 714635-850 65 W HP Smart AC Adapter for use in Argentina 710340-850 45 W HP Smart AC adapter, 3 prong 741727-001 45 W HP Smart AC adapter, 2 prong...
  • Page 30 Component Spare part number People’s Republic of China 286497-001 South Africa 361240-001 South Korea 267836-001 Switzerland 213354-001 Taiwan 393313-001 Thailand 285096-001 United Kingdom and Singapore 213351-001 Power cord (3-pin, black, 1.0 m): Argentina 401300-007 Australia 213356-008 Brazil 438722-004 Denmark 213353-008 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009 India...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P0 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 34: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 26 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 36 Remove the 10 rubber screw covers and the SD card reader blank from the bottom cover. NOTE: The RJ-45 door and the SD card reader insert is available in the Plastics Kit using spare part number 821175-001. NOTE: Multiple RJ-45 doors are available using spare part number 917396-001. The kit contains 20 doors.
  • Page 37 Lift the bottom cover off the computer. Reverse the removal procedures to install the bottom cover. Replacing the bottom cover When replacing the bottom cover screws, be sure to install the screws in the order indicated in the following image. IMPORTANT: Failure to install the screws in the correct order can result in uneven bottom cover installation.
  • Page 38 The rubber-screw cover locations are shown in the following image. NOTE: If installing new rubber screw covers, carefully inspect for adhesive tape liner inside the cap and remove if present. To properly insert the rubber covers, be sure to orient the covers in the correct direction: Place the lower edge into the recess (1), followed by the higher edge (2).
  • Page 39 Use a small plastic rod or the soft part of your finger (not a fingernail) to ensure compaction into the recess. Visually inspect all rubber caps to be sure that they installed in the correct locations. Run a finger over the tops of the rubber caps to ensure they are properly seated.

  • Page 40: Battery

    Battery Description Spare part number Battery, 3-cell, 51 WHr, 4.42 Ah 854108-850 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 41: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 128 GB, SATA-3, SS 914923-001 Before removing the solid-state drive, follow these steps: Turn off the computer. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer. Remove the bottom cover (see Bottom cover on page 25).

  • Page 42: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 43 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’...

  • Page 44: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card 860883-001 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 45 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 46: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Fibocom HP hs3210 WW HSPA+ without GPS 860726-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 47 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery 914384-001 Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 49: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 836307-xx1 Keyboard, backlit 836308-xx1 Pointing stick covers (20 count) 828884-001 For use in country Spare part For use in country...
  • Page 50 Position the computer on its side and partially open. Insert a screwdriver or similar thin tool into the hole beside the heat sink/fan assembly, and then press on the back of the keyboard until it disengages from the computer (2). NOTE: Cables connect the bottom of the keyboard to the system board.
  • Page 51 Remove the keyboard (8). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 52: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 53 Remove the 4 Phillips M2.0x7.0 screws (1) and the 4 broadhead Phillips M2.5x2.5 screws (2) that secure the internal base plate to the computer. Remove the 9 Phillips M2.5x5.0 screws that secure the internal base plate to the computer. Component replacement procedures...
  • Page 54 Lift the tape and remove the antenna cables from the base plate (1), and then remove the base plate from the computer (2). Reverse this procedure to install the internal base plate. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Heat Sink/Fan Assembly

    Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module 821163-001 Before removing the heat sink/fan assembly, follow these steps: Turn off the computer. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 56 Reverse this procedure to install the heat sink/fan assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 57: Touchpad Board

    Touchpad board Description Spare part number Touchpad board 821171-001 Before removing the touchpad board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 58: Smart Card Reader Board

    Smart card reader board Description Spare part number Smart card reader board 914380-001 Smart card reader cable (available in Cable Kit) 914381-001 (Cable Kit) Before removing the card reader board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 59: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 914383-001 Before removing the USB/audio board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 60: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board with AMD PRO A8-9600U processor 917765-301 Before removing the system board, follow these steps: Shut down the computer.
  • Page 61 Remove the 2 Phillips M2.5×5.0 screws (1) that secure the system board to the computer. Lift the right side of the system board up at an angle (2). Pull the system board up and toward the right to disengage the connectors from the left side of the computer and remove the system board (3).

  • Page 62: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly (includes cable) 821170-001 Before removing the speaker assembly, follow these steps: Turn off the computer. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer. Remove the bottom cover (see Bottom cover on page 25).

  • Page 63: Display Assembly

    Display assembly Description Spare part number Display panel assembly not spared NOTE: Display assemblies are spared at the subcomponent level only. For spare part information, see Display assembly subcomponents on page Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
  • Page 64 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure..
  • Page 65 Remove the display bezel (4). The display bezel is available using spare part number 821160-001. If it is necessary to replace the webcam or microphone module, use a thin tool to pry the module away from the double-sided tape on the display enclosure (1), lift the module up enough to access the cable connector (2), and then disconnect the cable from the module (3).
  • Page 66 If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips M2.0×2.0 screws that secure the panel to the display enclosure, and then rotate the display panel over onto the keyboard (2). The raw display panel is available using spare part number 818272-002. On the back of the display panel, lift the tape from atop the connector (1), and then disconnect the display cable from the rear of the panel (2).
  • Page 67 If it is necessary to replace the display covers or hinges, remove the Phillips M2.0×3.0 screw (1) that secures the hinge covers to the display enclosure, and then remove the hinge covers (2). Remove the 6 Phillips M2.0x2.0 screws that secure the hinges to the display enclosure (3), and then remove the display hinges from the display enclosure (4).
  • Page 68 If it is necessary to replace the WLAN antenna cables, peel the transceivers from the top of the display enclosure (1), remove the antenna cables from the routing path on the sides of the display enclosure (2), and then remove the antenna cables (3). NOTE: The WLAN antennas are spared with the display enclosure.

  • Page 69: Power Button Board

    Power button board Description Spare part number Power button board assembly 914382-001 Before removing the power button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 70: Top Cover

    Top cover Description Spare part number Top cover 821173-001 The top cover remains after removing all other spared parts from the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ●...
  • Page 72 BIOS The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available The embedded controller policy CAP/NUM 2.3 - Power...

  • Page 73: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 74: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 75: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. To access HP Support, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions to access BIOS downloads.

  • Page 76: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 77: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 78 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 79: 10 Diagnostics And Troubleshooting

    10 Diagnostics and troubleshooting LEDs Table 10-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. Power LED On Displays during boot sequence and while the unit is on.

  • Page 80: Wake-On Lan

    Wake-on LAN Wake-on LAN (WOL) allows a computer to be turned on or resumed from sleep state by a network message. You can enable or disable WOL in Computer Setup using the S5 Maximum Power Savings setting. To enable or disable WOL: Turn on or restart the computer.

  • Page 81: Resetting The Setup And Power-On Passwords

    Resetting the Setup and Power-on passwords You can reset the Setup and Power-on passwords as follows: Turn off the computer and disconnect the power cord from the power outlet. Remove the side access panel and the metal side cover. Remove the password jumper from the system board header labeled PSWD/E49. Replace the metal side cover and the side access panel.

  • Page 82: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 83 Diagnostic front panel LEDs and audible codes (continued) Activity Beeps Possible Cause Recommended Action Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. For systems with a graphics card: once every second, followed by a Reseat the graphics card.

  • Page 84: Post Numeric Codes And Text Messages

    POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 10-4 Numeric Codes and Text Messages Control panel message...
  • Page 85 System test using F2 Diagnostics. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup.

  • Page 86: Troubleshooting

    Troubleshooting Basic troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 10-5 Power-on troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems.

  • Page 87: Diskless (No-Flash) Unit Troubleshooting

    Diskless (No-Flash) unit troubleshooting This section is only for those units that do not have ATA Flash capability. Because there is no ATA Flash in this model the boot priority sequence is: ● USB device ● When the unit boots, the monitor should display the following information: Table 10-6 Diskless unit troubleshooting Item...

  • Page 88: Configuring A Pxe Server

    NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers who call the HP Customer Service Center with PXE issues and questions should be referred to their PXE provider for assistance. Additionally, refer to the following: –...

  • Page 89: 11 Using Hp Thinupdate To Restore The Image

    ● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash drive, which can be used to deploy the image to other thin clients. ●...

  • Page 90: 12 Device Management

    The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin clients to include Discover, Asset Management, Deployment and Configuration. For more information on HP Device Manager, please visit www.hp.com/go/hpdm.

  • Page 91: 13 Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 237.0 mm 9.3 in Width 338.0 mm 13.3 in Height (front to rear) 18.9 - 20.2 mm 0.74 - 0.80 in Weight 3-cell battery (51WHr), no FPR, 1 SODIMM, WLAN, M.2 SSD, no 1.58 kg 3.48 lbs camera, no WWAN, QHD panel...

  • Page 92: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution HD: 1366x768 FHD: 1920x1080 QHD: 2560x1440 Surface treatment Anti-glare (except touch screen) Brightness HD: 220 nits FHD: 300 nits QHD: 340 nits Viewing angle Backlight Aspect ratio 16:9 Display panel interface eDP 1.2 Solid-state drive specifications...

  • Page 93: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 95: 15 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 96 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 97 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.

  • Page 98: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 99 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 100: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 101: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 102: 16 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 103: Index

    11 left TouchPad 7 removal 56 using 11 power 9 display image, switching 11 HP PC Hardware Diagnostics (UEFI) right pointing stick 7 display panel using 67 right TouchPad 7 product description 1 HP Sure Start 91...
  • Page 104 webcam 6 power button, identifying 9 integrated webcam light, wireless 8, 13 power connector, identifying 5 identifying 6 power cord internal base plate set requirements 83 memory removing 42 power lights 8, 13 nonvolatile 85 spare part number 16, 42 power requirements, product product description 1 internal microphones, identifying 6...
  • Page 105 RJ-45 (network) lights, identifying WLAN antennas, identifying 6 top cover WLAN device 14 RTC battery removal 60 WLAN label 14 removal 38 spare part number 16, 60 WLAN/Bluetooth combo card spare part number 16, 38 TouchPad removal 34 buttons 7 spare part number 16, 34 spare part number 16 WWAN antenna...

Table of Contents