Seagate SRPS20 User Manual page 61

If you are having issues with your product, first consult the troubleshooting topics below. If the problem
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.A: Make sure the power cable is properly connected, then apply a short push to the power button
A: Shut down the WSS NAS using Windows Storage Server 2012 R2 Essentials or, if you cannot access the
operating system, apply a short push to the front power button. If nothing happens after a few minutes, force
the WSS NAS to turn off by pressing and holding the front button for more than four seconds (long push). Once
off, restart the product by applying a short push to the front button. Note that this is not recommended under
?Q: Is the ambient temperature too high? Is the air output blocked? Are several fans malfunctioning
A: If the ambient temperature is below 104°F/40°C and the ventilation is cleared, you may have one or several
Q: Is the hard drive's SATA connector clean and free of dust or other material? Did you insert the hard drive all
A: If the hard drive is properly inserted in its slot, go to Dashboard > Monitor > Internal Disks and choose
61
.persists, refer to the Warranty
.feedback as well as receive updated information on your Seagate device
.malfunctioning fans. Contact Seagate technical support for confirmation
.The new hard drive that I inserted is not recognized. The hard drive's LED is red
4/13/15
to understand your warranty rights and responsibilities
Troubleshoo ng topics
.The Seagate WSS NAS will not turn on
?Q: Can you confirm that the WSS NAS is receiving power
?Q: Is there a problem with the power supply
.A: Confirm that the outlet is receiving power
.The Seagate WSS NAS is unresponsive
?Q: Have you tried to restart the system
.standard conditions as it can result in data loss
.The Seagate WSS NAS is overheating
Ge ng Help
?the way into its slot
.Rescan Disks in Disk Tasks
Seagate WSS NAS 2-Bay | 4-Bay | 6-Bay
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