External Monitor Problems - Lenovo ThinkPad 11e 3rd Gen User Manual

– The monitor type is correct.
To check these settings, do the following:
1. Right-click on the desktop and do the following:
– For Windows 7: Click Screen resolution.
– For Windows 10: Click Display settings. Show the displayed window in full screen. Then click
Advanced display settings.
Note: If your computer cannot detect the external monitor, click the Detect button.
2. Select the external monitor and set Resolution.
3. Do the following:
– For Windows 7: Click Advanced settings.
– For Windows 10: Click Display adapter properties.
4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If
it is, click OK to close the window; otherwise proceed with the following steps.
5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP
Monitor.
6. Click Properties. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
7. Click the Driver tab.
8. Click Update Driver.
9. Click Browse my computer for driver software, and then click Let me pick from a list of device
drivers on my computer.
10. Clear the Show compatible hardware check box.
11. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor
on the list, stop the installation of this driver and use the driver shipped with your monitor.
12. After updating the driver, click Close.
• Problem: Incorrect characters are displayed on the screen.
Solution: Ensure that you install the operating system or program correctly. If they are installed and
configured correctly, have the computer serviced.
• Problem: The screen stays on even after you turn off your computer.
Solution: Press and hold the power button for four seconds or more to turn off your computer; then
turn it on again.
• Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple
TFTs. A small number of missing, discolored, or bright dots on the screen might exist all the time.
• Problem: My screen goes blank while the computer is on.
Solution: Your screen saver or power management might have been enabled. Do one of the following:
– Touch the touch pad or press a key to exit the screen saver.
– Press the power button to resume the computer from sleep or hibernation.

External monitor problems

• Problem: The external monitor is blank.
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