Troubleshooting (Common Issues) - Wheel Witness HD PRO Plus Owner's Manual

Troubleshooting (Common Issues)
Issue
Suction Cup
Does not Stick to
windshield
Camera does not
turn on when
car is running
Camera
Freezes/Not
always recording
GPS Not
Working
Problems with
playback on
PC/Mac
Playback video is
choppy / slow
Make sure to clean the glass with rubbing alcohol,
mount it on a clean (non dotted) surface, and put a
few drops of water before mounting.
Check to make sure the car charger is plugged in
correctly and firmly and that is receives power.
Camera turns ON, only when it receives power to the
DC IN port. It shuts off when power is cut.
Check to make sure your SD card is compatible. Must
be Class 10. Format SD card and Reset camera to
default settings in the menu.
Please allow the camera some time, at least a few
blocks to catch the GPS signal. GPS data is embedded
into the metadata of the file.
Please use VLC Player (available for Free at
www.videolan.org or Registrator Viewer on our
website; www.wheelwitness.com/viewer )
Most likely this is due to the hardware you are using
or missing codecs. The HD video requires high
resources for playback. Please try it on different
computer/device.
P a g e
Solution
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