Warranty Service Policy; Parts Replacement - Motorola A780 Service Manual

Level 1 and 2 Service Manual
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Warranty Service Policy

Parts Replacement

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Conventions
The following special characters and typefaces, are used in this manual to
emphasize certain types of information.
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of "Press
the Menu Key", you will see "Press
Information from a screen is shown in text as similar as possible to what
displays on the screen. For example,
Information that you need to type is printed in boldface type.
The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non-warranty repairs are available at agreed fixed
repair prices.
Out-of-Box Failure Policy
The standard out-of-box failure criteria applies. Return customer units that fail
very early on after the date of sale to Manufacturing for root cause analysis, to guard
against epidemic criteria. Manufacturing to bear the costs of early life failure.
Product Support
Customer's original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level-4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
September 20, 2004
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Introduction
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