Troubleshooting Table - SATO LC400e Series Operator's Manual

5.2 TROUBLESHOOTING TABLE

TROUBLESHOOTING TABLE
IMAGE VOIDS
Dirty print head.
Defective print head.
Defective main circuit board.
Damaged or worn platen roller.
Poor label quality.
Ribbon stock and media are mismatched.
RIBBON WRINKLING
Poor head alignment.
Poor ribbon tension.
Damaged or worn platen roller.
Foreign material on print head or rollers or all.
Foreign material on labels.
Defective print head.
LIGHT PRINT IMAGES
Low print head darkness.
Low print head pressure.
Foreign material on print head.
Improper head alignment.
Excessive print speed.
UNEVEN PRINT DARKNESS
Unbalanced print head.
Damaged or worn platen roller.
Dirty print head.
MEANDERING MEDIA
Incorrectly loaded media.
Improperly adjusted media guides.
Unbalanced print head.
Damaged or worn platen roller.
SMEARED PRINT IMAGES
Poor media quality
Foreign material on print head and platen roller
Foreign material on labels
Excessive print head energy
Excessive print speed
Excessive print head pressure.
LC400e Series Operator Manual
Clean print head.
Replace print head.
Have SATO authorized servicing personnel replace main board.
Replace platen roller.
Use higher quality media. Use only SATO-certified media.
Consult with media supplier. Use only SATO-certified media.
Adjust head balance and alignment.
Have SATO authorized servicing personnel replace torque limiter.
Replace platen roller.
Clean as required.
Use higher quality media. Use only SATO-certified media.
Replace print head as required.
Adjust darkness level setting.
Adjust head pressure or balance or both.
Clean print head and platen roller.
Align print head as required.
Reduce print speed setting.
Adjust head balance.
Replace platen rollers as required.
Clean print head as necessary.
Ensure correct loading.
Adjust as required.
Adjust as required.
Replace platen roller as required.
Use higher quality media. Use only SATO-certified media.
Clean print head and platen roller.
Use higher quality media. Use only SATO-certified media.
Adjust darkness level setting.
Adjust print speed as required.
Adjust head balance.
Section 5: Troubleshooting
Page 5-5