Troubleshooting - Philips SENSEO HD7870 User Manual

12 Troubleshooting

12.1 SENSEO
This chapter summarises the most common
problems you could encounter with the
machine. If you are unable to solve the problem
with the information below, visit
www.philips.com/support for a list of
frequently asked questions or contact the
Consumer Care Centre in your country.
My cup overflowed when I used the machine for
the first time.
• You probably tried to brew a cup of coffee
without flushing the machine first. Before you
start brewing coffee, you have to flush the
machine. When you switch on the machine
again, the on/off button either lights up
continuously or flashes slowly or rapidly.
• If the on/off button lights up continuously, you
have to carry out the flushing procedure (see
chapter 'Flushing the machine before first use').
• If the on/off button flashes slowly or rapidly,
you do NOT have to carry out the flushing
procedure. If the on/off button flashes slowly,
the water is heating up. If it flashes rapidly, there
is not enough water in the water reservoir
or the water reservoir is not placed on the
machine properly.
• If you still cannot brew coffee after you have
flushed the machine, we advise you to contact
the Consumer Care Centre in your country.
Water continued to flow from the spout when I
used the machine for the first time.
• If water continued to flow from the spout
until the water reservoir was empty, the
machine was performing the flushing cycle.
Before you start brewing coffee, you have to
flush the machine. When you switch on the
machine again, the on/off button either lights up
continuously or flashes slowly or rapidly.
18
coffee machine
®
• If the on/off button lights up continuously, you
have to carry out the flushing procedure (see
chapter 'Flushing the machine before first use').
• If the on/off button flashes slowly or rapidly,
you do NOT have to carry out the flushing
procedure. If the on/off button flashes slowly,
the water is heating up. If it flashes rapidly, there
is not enough water in the water reservoir
or the water reservoir is not placed on the
machine properly.
• If you still cannot brew coffee after you have
flushed the machine, we advise you to contact
the Consumer Care Centre in your country.
The on/off button flashes slowly.
• You have used the SENSEO
at an altitude higher than 2200 metres above
sea level. This has caused the water in the
machine to start boiling before it has reached
the required temperature, which prevents the
machine from functioning properly. Switch off
the machine and no longer use it at altitudes
higher than 2200 metres above sea level.
The CALC light flashes.
• You have pressed the 1-cup button and the
2-cup button at the same time. This started the
descaling cycle. If you did not intend to start the
descaling cycle, simply press the on/off button
to switch off the machine. If you did intend to
start the descaling cycle, do not interrupt this
cycle but let the appliance operate until the
water reservoir is empty.
The CALC light does not go out after descaling.
• The CALC light does not go out if the descaling
procedure has not been performed correctly.
To perform the descaling procedure correctly:
• 1. Make sure that you do not interrupt the
descaling cycle or switch off or unplug the
machine during the descaling cycle. During
the descaling cycle, hot water comes out of
the coffee spout at intervals and the machine
stops descaling 3 to 4 times to let the descaling
mixture act and to heat up again.
coffee machine
®