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Digital Cordless Phone with Answering Machine
Model shown is KX-TGD390.
Before initial use, see "Getting Started"
on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
For assistance, please visit our Support page:
www.panasonic.ca/english/support
TGD39xC_(en)_ver021.pdf
1
Operating Instructions
Model No.
KX-TGD390C
KX-TGD392C
KX-TGD393C
KX-TG163CSK
KX-TGD394C
2016/01/25
15:56:50
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Table of Contents
Related Manuals for Panasonic KX-TGD390C
Summary of Contents for Panasonic KX-TGD390C
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Page 1: Operating Instructions
Model shown is KX-TGD390. Before initial use, see “Getting Started” on page 8. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. For assistance, please visit our Support page: www.panasonic.ca/english/support... -
Page 2: Table Of Contents
Table of Contents Introduction Useful Information Model composition ........3 Voicemail service ........28 Accessory information ........3 Error messages ..........29 Troubleshooting .........29 Important Information Wall mounting (Charger only) ....32 For your safety ..........5 Industry Canada Notices and other Important safety instructions ......6 information ..........33 For best performance ........6 Warranty .............34... -
Page 3: Introduction
KX-TGD390 KX-TGD392 KX-TGD393 KX-TGD394 Part number KX-TG163SK AC adaptor/PNLV226 Telephone line cord Rechargeable batteries Handset cover Charger – See page 4 for replacement battery information. The handset cover comes attached to the handset. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:50... -
Page 4: Expanding Your Phone System
Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number/Specifications Rechargeable HHR-4DPA batteries Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset Expanding your phone system Handset (optional): KX-TGDA20C You can expand your phone system by registering optional handsets (6 max.) to a single base... -
Page 5: Important Information
R The AC adaptor is used as the main waves emitted from this product may cause disconnect device. Ensure that the AC such devices to malfunction resulting in an outlet is installed near the product and is accident. easily accessible. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 6: Important Safety Instructions
R Operating the product near electrical Please call 1-800-8-BATTERY appliances may cause interference. Move (1-800-822-8837) for information on how to away from the electrical appliances. recycle this battery. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 7: Other Information
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 % have reduced noise and interference when relative air humidity (dry) used with T-Coil equipped hearing aids and cochlear implants. Compatible with Hearing Aid T-Coil TIA-1083 For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 8: Getting Started Setting Up
Battery level High Medium Needs charging. Empty Panasonic Ni-MH battery performance (supplied batteries) Operation Operating time In continuous use 10 hours max. Not in use (standby) 6 days max. If eco mode is on. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 9: Controls
– MCN CID (Caller ID): View the caller list. Base unit H I J K Charge contacts N (Repeat) MjN/MkN (VOLUME: Volume up/down) N (LOCATOR) Speaker MERASEN ANSWER ON/OFF indicator MANSWER ON/OFFN N (PLAY/STOP) Message indicator Speaker N (Skip) N (TALK) For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 10: Display Icons
Someone is using the line. MMENUN#302 MbN: “Yes” a MSELECTN Record a greeting message. a MSTOPN a MOFFN Language settings Display language Other settings MMENUN#110 Dialing mode MbN: Select the desired setting. a MSAVEN a MOFFN MMENUN#120 For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... - Page 11 Getting Started MbN: Select the desired setting. a MSAVEN a MOFFN For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51...
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Page 12: Making/Answering Calls
Temporary handset ringer off: Press M receive a call while on the phone, you will hear a call waiting tone. If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 13: Intercom
M N to return to the outside call. To complete the transfer: Press MOFFN. To establish a conference call: MMENUN a MbN: “Conf.” a MSELECTN R To leave the conference, press MOFFN. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 14: Phonebook
Finding and calling from a To store the name, continue from step 3, phonebook entry “Editing entries”, page 15. or MFN Storing caller information to the MbN: Select the desired entry. phonebook MCN CID For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 15: Speed Dial
MMENUN in step 1 to change the dialing mode temporarily to tone. When adding entries to the phonebook, we recommend adding * (TONE) to the beginning of phone numbers you wish to chain dial (page 14). For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 16: Making A Call
Press and hold the desired speed dial key (1 to 9). a MMENUN MbN: “Erase” a MSELECTN MbN: “Yes” a MSELECTN a MOFFN Making a call Press and hold the desired speed dial key (1 to 9). a M For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 17: Programming
<4 rings> 2-7 rings Recording time <3 min> #305 1 min Greeting only Remote code <111> #306 Screen call <On> #310 Answer on – – #327 – Answer off – – #328 – For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... - Page 18 – Time adjustment Manual Talking Caller ID Handset <On> #162 #G162 Base unit <Off> Handset name – – #104 Call block – – #217 First ring <On> #173 #240 Block w/o num <Off> For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51...
- Page 19 Main menu: “Customer support” Operation Code Page Displaying customer support Web address. #680 – This menu is not displayed when scrolling through the display menus. It is only available in direct command code. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51...
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Page 20: Alarm
R If you have set the alarm, the alarm sounds “Off” (page 21). even if the night mode is turned on. Important: Turning night mode on/off R Blocked calls are logged in the caller list. MMENUN#238 For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 21: Other Programming
Enter the desired name. calls. MSAVEN MMENUN#240 MbN: Select the desired setting. a MbN: Select the desired setting. a MSELECTN 2 times a MOFFN MSAVEN a MOFFN For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 22: Registering A Handset To The Base Unit
Press MOKN, then wait until a long beep sounds. Deregistering a handset MMENUN#131 R All handsets registered to the base unit are displayed. MbN: Select the handset you want to cancel. a MSELECTN MbN: “Yes” a MSELECTN a MOFFN For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:51... -
Page 23: Caller Id Service
R Caller ID service has a limit of how many while keeping the 1st call characters can be displayed. If the caller’s on hold. name is too long, the unit may not be able to display or announce the entire name. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 24: Caller List
When you hear a call waiting tone during an outside call, press MFLASHN. R The option menu is displayed. MbN: Select the desired option. a MSELECTN R After selecting “Answer”, “Hold”, or “Conference”, you can select For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 25: Answering System
Press MSTOPN to stop recording.a MOFFN use. Using a pre-recorded greeting Using the handset message When new messages have been recorded, Select “Greeting only” in step 2 of “New message” is displayed. “Caller’s recording time”, page 27. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 26: Remote Operation
Note: Press MPAUSEN during playback. R If you do not press any dial keys within 10 MbN: “Call back” a MSELECTN seconds after a voice guidance prompt, the unit disconnects your call. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 27: Answering System Settings
“Caller’s recording time”, page 27. Answering system settings Call screening While a caller is leaving a message, you can listen to the call through the handset’s speaker. MMENUN#310 MbN: Select the desired setting. a MSAVEN a MOFFN For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 28: Useful Information
R If the handset still indicate there are new messages even after you have listened to all new messages, turn it off by pressing and holding # until the handset beeps. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 29: Error Messages
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. R The handset has not been registered to the base unit. Register the handset (page 22). For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 30: Battery Recharge
R The ringer volume is turned off. Adjust the ringer volume (page 12, 18). R Night mode is turned on. Turn it off (page 20). I cannot make a call. R The dialing mode may be set incorrectly. Change the setting (page 10). For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... - Page 31 R Your phone service provider’s voicemail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 27) to a lower value, or contact your phone service provider. For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52...
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Page 32: Wall Mounting (Charger Only)
R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. Drive the screws ( ) (not supplied) into the wall. 27.2 mm (1 inches) For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 33: Industry Canada Notices And Other Information
Privacy of communications may not be ensured when using this telephone. Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the For assistance, visit www.panasonic.ca/english/support TGD39xC_(en)_ver021.pdf 2016/01/25 15:56:52... -
Page 34: Warranty
The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty... -
Page 35: Index
Index Intercom: 13 Key tone: 19 Index Line mode: 19 Additional handset: 4 Making calls: 12 Alarm: 20 Mute: 12 Answering calls: 12 Night mode: 20 Answering system Pause: 12 Call screening: 27 Phonebook: 14 Erasing messages: 25, 26, 27 Privacy mode: 19 Greeting message: 25 Redialing: 12... - Page 36 Date of purchase (found on the bottom of the base unit) Name and address of dealer Attach your purchase receipt here. 5770 Ambler Drive, Mississauga, Ontario L4W 2T3 © Panasonic System Networks Co., Ltd. 2016 Printed in Malaysia *PNQX8061ZA* *PNQX8061ZA* PNQX8061ZA TT0116MU0 TGD39xC_(en)_ver021.pdf...
Need help?
Do you have a question about the KX-TGD390C and is the answer not in the manual?
Questions and answers
My phone does stopped recording messages from callers
Your Panasonic KX-TGD390C phone may have stopped recording messages from callers for the following reasons:
1. Greeting only mode is enabled: If "Greeting only" is selected in the "Caller’s recording time" setting, callers will hear your greeting but will not be able to leave a message.
2. Answering system is off: The answering device may be turned off. Make sure it is enabled in the menu under “Answering device”.
3. Memory is full: If the message memory is full, no new messages can be recorded. You need to erase old messages.
4. Remote access code or settings changed: If you use remote operation, incorrect settings or access code may prevent message recording.
5. Voicemail service conflict: If your phone company’s voicemail answers before the unit, messages may be recorded by the voicemail service instead.
Check these settings and conditions to restore message recording.
This answer is automatically generated
answering machine does not work
The answering machine on the Panasonic KX-TGD390C may not be working due to the following reasons:
- The answering system is turned off. Turn it on.
- The message memory is full. Erase unnecessary messages.
- The recording time is set to “Greeting only.” Change the setting to allow message recording.
This answer is automatically generated
With model KX-TGD394c, is there a setting to turn on an audible beep to indicate there are message and not just the blinking lights on base?
The provided information does not mention a setting to enable an audible beep for message notifications on the Panasonic KX-TGD390C. It only refers to blinking lights and voicemail indicators. Therefore, based on the available context, such a setting cannot be confirmed.
This answer is automatically generated
How to turn on ringer
To turn on the ringer on the Panasonic KX-TGD390C, adjust the ringer volume. The ringer may be off if the volume is set to the lowest level. Increase the ringer volume using the handset settings. Also, make sure Night Mode is turned off, as it can mute the ringer.
This answer is automatically generated
Re: Model KX-TGD390C Phone has been working perfectly and all of a sudden the answering message does not work. Callers are getting the message that Voice mail has not been set up. I have re-recorded my message again and it is still not working.
If the answering message is not working and callers hear that voicemail has not been set up, do the following:
1. Check if the answering system is set to “Greeting only.” If so, change the setting (page 27).
2. Check if your phone service provider’s voicemail is answering before the unit. Reduce the number of rings on the unit (page 27) or contact your provider.
3. Make sure the message memory is not full. Erase unnecessary messages (page 25).
This answer is automatically generated
How do I unblock a number?
To unblock a number on the Panasonic KX-TGD390C:
1. Press MMENUN, then enter #217.
2. Use MbN (up or down arrow) to select the number you want to unblock.
3. Press MERASEN.
4. Use MbN to select “Yes,” then press MSELECTN.
5. Press MOFFN to exit.
This removes the number from the call block list.
This answer is automatically generated
comment désactivé un blocage d'appels
To disable call blocking on the Panasonic KX-TGD390C:
1. Press MMENUN.
2. Enter #217.
3. Press MERASEN (Erase).
4. Press MCN to confirm.
This turns off the feature blocking incoming calls without a phone number.
This answer is automatically generated
how to set up voice mail box
To set up the voicemail box on the Panasonic KX-TGD390C:
1. Store your voicemail access number:
- Press MENU #331
- Enter your voicemail access number
- Press SAVE then OFF
2. (Optional) Turn voicemail tone detection on or off:
- Press MENU #332
- Select the desired setting (ON or OFF)
- Press SAVE then OFF
3. To listen to voicemail messages:
- Press MENU #330
- The speakerphone turns on
- Follow the pre-recorded instructions
- When finished, press OFF
Note: Use the PAUSE key (press DN) to insert pauses between the access number and password if needed.
This answer is automatically generated
all 4 of my handsets say line in use. I've turned them off and on many times and it wont clear
If all 4 handsets of your Panasonic KX-TGD390C say "line in use", try the following:
1. Make sure no handset or device (like a fax or modem) is currently using the line.
2. Check that all phone cords are securely connected to the phone and wall jacks.
3. Unplug the base unit and all handsets from power, wait a few seconds, then plug them back in.
4. Disconnect any other devices connected to the same line to see if one is causing the issue.
If the issue continues, contact your phone service provider.
This answer is automatically generated
Two of the handphones will not ring aloud. How do I get them to ring again.
To make the Panasonic KX-TGD390C handsets ring loudly again:
1. Check if the ringer volume is turned off. If it is, adjust the ringer volume (see pages 12 or 18 of the manual).
2. Check if Night mode is turned on. If it is, turn it off (see page 20 of the manual).
This answer is automatically generated