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HP ProLiant SL335s G7 Maintenance And Service Manual

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HP ProLiant SL335s G7 Server
Maintenance and Service Guide
Part number 622529-002
Second edition March 2013

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Summary of Contents for HP ProLiant SL335s G7

  • Page 1 HP ProLiant SL335s G7 Server Maintenance and Service Guide Part number 622529-002 Second edition March 2013...
  • Page 2 © Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Illustrated parts catalog ......................... 16 Mechanical components ......................... 16 System components ..........................20 HP contact information ........................... 25 Before you contact HP ..........................25 Removal and replacement procedures ....................26 Hardware configuration tools ........................26 Hardware configuration information ......................26 Electrostatic discharge information ......................
  • Page 4 HP Insight Remote Support software ......................75 USB support and functionality ........................75 USB support ............................. 75 Internal USB functionality ........................76 Physical and operating specifications ..................... 77 System unit ............................77 Documentation feedback ........................80 Index ..............................81 Contents 4...

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.
  • Page 6 Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
  • Page 9 Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen.
  • Page 11 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 12 /Customer self repair 12...
  • Page 13 /Customer self repair 13...
  • Page 14 /Customer self repair 14...
  • Page 15 /Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as “No” in the Illustrated Parts Catalog. Mandatory : Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à...
  • Page 18 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 19 Illustrated parts catalog 19...

  • Page 20: System Components

    System components Item Description Spare part number Customer self repair System board 626294-001 Optional Drive options — — Hard drive, SATA 160GB 7.2K LFF 574269-001 Optional Hard drive, SATA 500GB 7.2K LFF 574270-001 Optional Hard drive, SATA 1TB 7.2K LFF 574271-001 Optional Hard drive, SAS 300GB 15K 6G LFF...
  • Page 21 Front I/O board 600665-001 Optional PCIe x16 riser card 589015-001 Optional Memory modules — — HP 4GB 1Rx4 PC3-10600R-9 Kit 595096-001 Mandatory HP 8GB 2Rx4 PC3-10600R-9 Kit 595097-001 Mandatory HP 16GB 4Rx4 PC3-8500R-7 Kit 595098-001 Mandatory HP 8GB 2Rx4 PC4L-10600R-9 Kit...
  • Page 22 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 23 Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
  • Page 24 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 25: Hp Contact Information

    In the United States: • To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), see the Support & Drivers website at http://www8.hp.com/us/en/support-drivers.html.

  • Page 26: Removal And Replacement Procedures

    Removal and replacement procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant SL335s G7 server. Review the specifications of a new component before installing it to make sure it is compatible with the server. When you integrate new components into the system, record its model and serial number, and any other pertinent information for future reference.

  • Page 27: Pre-Installation Procedure

    • Avoid touching pins, leads, or circuitry. • Always place drives with the Printed Circuit Board (PCB) assembly-side down. • Use conductive field service tools. Pre-installation procedure Perform the steps below before you open the server or before you remove or replace any component. WARNING: Failure to properly turn off the server before you open the server or before your start installing/ removing components may cause serious damage as well as bodily harm.

  • Page 28: Symbols On Equipment

    CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. CAUTION: The following rack-mount instructions shall be paid attention to. •...

  • Page 29: Powering Down The Server

    This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
  • Page 30 Figure 1 Removing the left server Figure 2 Removing the right server To replace the system tray: Insert the system tray into the chassis. Rotate the tray handle to lock the power connector Removal and replacement procedures 30...

  • Page 31: Cable Management

    Figure 3 Installing the left server Figure 4 Installing the right server Cable management Always follow good cable management practices when working inside the computer. • Keep cables away from major heat sources like the heatsink. • Do not jam cables on top of expansion cards or memory modules. Printed circuit cards are not designed to withstand excessive pressure.

  • Page 32: Cable Connections

    • Never crease a SATA data cable. • Do not rely on components like the drive cage, power supply, or system cover to push cables down into the chassis. Removing power supply cables from the system board connectors (J26) follow below steps: Squeeze on the top of the retaining latch attached to the cable end of the connector.
  • Page 33 Table 3 Cable connections for SAS SFF HDD (2.5 inch hard disk) Cable From Mini-SAS cable (L-type) Power cable P1 on the personality board HDD 1 (four branches) Data cable J7 on P410 card Power cable P1 on the personality board HDD2 Data cable J7 on P410 card...

  • Page 34: Hard Drives

    Hard drives The HP ProLiant SL335s G7 Server tray can accommodate up to four LFF hard disk drives, one chassis can accommodate eight server trays for up to 32 LFF hard disk drives. The server supports both SAS and SATA hard disk drives.
  • Page 35 Figure 7 Removing an LFF hard drive To install an LFF hard drive: Unlock the HDD carrier latch. Rotate the HDD carrier handle up. Insert the HDD carrier and align the four pins. Rotate the HDD carrier handle down. Lock the HDD carrier latches. Figure 8 Installing an LFF hard drive IMPORTANT: Do not discard the hard drive blank.
  • Page 36 SFF hard drive (2.5 inch hard drive) Figure 9 identifies the SFF hard drive numbering based on the P410 controller connections. Figure 10 identifies the SFF hard drive numbering based on system board SATA port connections. Figure 9 SFF hard drive locations – P410 controller connections Figure 10 SFF hard drive location −...

  • Page 37: Front I/O Board

    SFF hard drive 6 SFF hard drive 7, under HDD 8 SFF hard drive 8 NOTE: For SFF hard drive installation and cable routing, see the optional documentation on HP website at http://www.hp.com/. Front I/O board To remove the front I/O bezel assembly: Disconnect all external cables (if connected).
  • Page 38 To remove the front I/O board: Unfasten the screws that secure the front I/O board to the front I/O bezel. Remove the front I/O board. Figure 12 Removing the front I/O board To install the front I/O board: Align the front I/O board to the front I/O bezel. Fasten the screws.

  • Page 39: System Board Configuration

    95W, 75W，5 0 W ，and 32W TDP power segments supported • Support for future socket compatible processor • Processor power modules (PPMs) are embedded onto system board CAUTION: HP recommends using processors of the same speed or cache size to prevent possible server malfunction. Removal and replacement procedures 39...
  • Page 40 Figure 15 Processor locations Item Description Processor 1 Processor 2 WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink and the processor to cool before touching them. To remove the heatsink: CAUTION: Heatsink screws should be tightened and loosened in opposite sequence. Do not overtighten the screws as this can damage the system board, connectors, or screws.
  • Page 41 Figure 16 Removing the heatsink IMPORTANT: If the heatsink has been removed for any reason on a previously installed processor, it is critical that you apply more thermal interface material to the integrated heat spreader on the processor to ensure proper thermal bonding between the processor and the heatsink. To remove a processor: Disengage the load lever.
  • Page 42 CAUTION: Use the process install tool to insert the processor into the socket. The processor and system board spare part kits contain the processor install tool and instructions on how to use the tool. It is important to follow the instructions to prevent damage to the pins in the processor socket. To install a new processor: Open the processor retaining latch and the processor socket retaining bracket.
  • Page 43 Align the processor installation tool with the socket and install the processor. Figure 20 Installing a processor Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Figure 21 Removing the processor installation tool Removal and replacement procedures 43...
  • Page 44 Wipe the contact surfaces several times to make sure that no particles or dust contaminants are evident. CAUTION: HP recommends using Shin-Etsu X-23-7783D thermal grease compound for your ProLiant server.
  • Page 45 To install the heatsink: CAUTION: To prevent overheating or a possible system crash, use only a heatsink model specified for the HP ProLiant SL335s G7 Server. CAUTION: Heatsink screws should be tightened and loosened in opposite sequence. Do not overtighten the screws as this can damage the system board, connectors, or screws. A maximum torque of 6-8 in-lb is set for the system.

  • Page 46: Memory

    Figure 24 Installing the heatsink Memory The HP ProLiant SL335s G7 Server has 12 DIMM slots that support up to 128 GB maximum system memory. You must adhere to the following guidelines when adding or replacing memory modules: • Speed is 800 MHz, 1067 MHz, and 1333 MHz depending on DIMM population.
  • Page 47 # of DIMM # of DIMMs DIMM type DIMM0 DIMM1 DIMM2 sockets populated UDDR — — SR/DR UDDR SR/DR — SR/DR Figure 25 DIMM slots Figure 26 DIMM order To remove a memory module: Completely open the holding clips securing the module. Gently pull the memory module upward to remove it from the slot.
  • Page 48 Figure 27 Removing a memory module CAUTION: Place the memory module on a static-dissipating work surface or inside of an anti-static bag. To install a memory module: Align the notch on the bottom edge of the module with the keyed surface of the DIMM slot and then press the module fully into the slot.

  • Page 49: Pci Expansion Cards

    PCI expansion cards System board PCI expansion slot There is one PCIe x24 expansion slot for riser board installation on the system board. Figure 29 System board PCI expansion slot To install the PCIe riser card: Align the riser card to the PCIe bracket. Fasten the screws to secure the riser card to the PCIe bracket.
  • Page 50 Figure 31 Installing a PCIe card Install the small bracket to the system board for PCIe card assembly installation. Figure 32 Installing the small bracket on the left tray Removal and replacement procedures 50...
  • Page 51 Figure 33 Installing the small bracket on the right tray Align the PCIe card assembly to the x24 riser slot on the system board and install. Fasten the screws as described in below figure. Figure 34 Installing the PCIe assembly on the left tray Removal and replacement procedures 51...

  • Page 52: Battery-Backed Write Cache Procedures

    Figure 35 Installing the PCIe assembly to the right tray Battery-backed write cache procedures Align the BBWC bracket to the tray and fasten the screws. Figure 36 Installing the BBWC bracket Removal and replacement procedures 52...

  • Page 53: System Battery

    Install the BBWC into the tray and slide it in the direction of the arrow. Figure 37 Installing the BBWC System battery The server uses nonvolatile memory that requires a battery to retain system information when power is removed. This 3-volt lithium coin cell battery is located on the system board. Figure 38 System battery location Removal and replacement procedures 53...
  • Page 54 WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. • A risk of fire and chemical burn exists if the battery is not handled properly. Do not disassemble, crush, puncture, or short external contacts, or expose the battery to temperatures higher than 60°C (140°F).

  • Page 55: System Board Removal And Replacement Procedure

    System board removal and replacement procedure To remove the system board: NOTE: The system board spare part kit does not contain processors or DIMMs. These have to be moved from the defective board and installed on the new board. Follow directions on the removal and replacement of these parts.

  • Page 56: Personality Board

    Figure 41 Installing the system board Personality board To remove the personality board: Disconnect all cables from the personality board. Remove the five screws that secure the personality board to the tray. Release the personality board from the tray. Figure 42 Removing the personality board To install the personality board: Put the personality board in the tray.

  • Page 57: Power Supply Unit (Psu)

    Figure 43 Installing the personality board Power supply unit (PSU) Server enclosure uses up to four 750 Watts or 1200 Watts PFC (Power Factor Corrected) power supplies. The power supplies are located on the rear panel of the server enclosure. Figure 44 Power supply unit WARNING: Take note of the following reminders to reduce the risk of personal injury from electric shock hazards and/or damage to the equipment.
  • Page 58 To remove the PSU backplane: IMPORTANT: Make sure all the nodes, blanks, and power supplies are removed before removing or replacing the PSU Backplane. Unfasten the screw as shown in below figure. Remove the top cover from the power supply cage. Disconnect all cables from the PSU backplane.
  • Page 59 Figure 46 Installing the PSU backplane To remove the power supply: Disconnect the power cable from the power supply. Press the port colored button on the power supply latch. Slide the power supply out of the power supply bay. Figure 47 Removing the power supply To replace the power supply: Align the power supply edge card connector with the open slot of power supply cage.

  • Page 60: System Fan

    Figure 48 Installing the power supply System fan The server has eight system fans located on the rear panel of chassis. The figure below identifies the system fans by their device number. Figure 49 System fan location Item Description Fan 1 Fan 2 Fan 3 Fan 4...
  • Page 61 Item Description Fan 5 Fan 6 Fan 7 Fan 8 A new system fan can be installed to allow the server to operate properly in case a system fan becomes defective. To remove the system fan: Squeeze the two release tabs on the system fan together to release it from the chassis. Remove the system fan away from the chassis.
  • Page 62 To replace the system fan: Align the fan to the fan bay. Push to slide the fan until it snaps into place. Figure 51 Installing the system fan Removal and replacement procedures 62...

  • Page 63: Connectors, Switches, And Leds

    Connectors, switches, and LEDs This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators located on the front panel of the HP ProLiant SL335s G7 Server and the rear panel of the HP ProLiant s6500 Chassis.

  • Page 64: Rear Panel Components

    Item Description Server 1 Server 2 Server 3 Server 4 Server 5 Server 6 Server 7 Server 8 Rear panel components Figure 53 Rear panel components of s6500 chassis Item Description Power supply 1 Power supply 2 Power supply 3 Power supply 4 UID LED/ switch Fan 1...

  • Page 65: System Board Components

    Item Description Fan 5 Fan 6 Fan 7 Fan 8 System board components Figure 54 System board components Item Designator Description VGA port Serial port RJ45 type Power button Gigabit LAN connectors Top: iLO 3 Port Bottom: USB 2.0 ports UID LED/ switch CMOS jumper System maintenance switch...
  • Page 66 Item Designator Description SATA 1 connector SATA 2 connector SATA 3 connector SATA 4 connector SATA 5 connector SATA 6 connector CPU1 DDR3 DIMM 6D slot (from top to bottom) CPU1 DDR3 DIMM 5F slot CPU1 DDR3 DIMM 4B slot CPU1 DDR3 DIMM 3C slot CPU1 DDR3 DIMM 2E slot CPU1 DDR3 DIMM 1A slot...

  • Page 67: Jumpers And Switches

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board. Jumpers and switches...

  • Page 68: Led Indicators

    This section contains illustration and descriptions of external status LED indicators located on the on the front panel of the HP ProLiant SL335s G7 Server and the rear panel of the HP ProLiant s6500 Chassis. These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server.

  • Page 69: Health Led Indicator

    Health LED indicator Figure 55 Health LED indicator locations Table 7 Health LED indicator status Components Status Description Health LED indicator Flashing red Critical system failure detected Flashing red System degrade Green System in on and no failure detected System is off and there is no failure prior to system power off Connectors, switches, and LEDs 69...
  • Page 70 Front UID LED indicator Figure 56 Front UID LED indicator locations Table 8 UID LED indicator status Components Status Descriptions UID LED indicator Blue Identification Flashing blue System is being remotely managed Connectors, switches, and LEDs 70...
  • Page 71 Power LED indicator The power status of the server is indicated by the bicolor LED on the front panel. Figure 57 Power LED indicator locations Table 9 Power LED indicator status Component Status Description Power LED indicator Steady green The server is operating normally. Steady amber The server is system off or in hibernation with AC power.

  • Page 72: Rear Uid Led Indicator

    Rear UID LED indicator The rear UID LED indicator allows for easy identification of the unit and indicates if the unit is being remotely managed. Figure 58 Rear UID/LED indicator locations Table 10 UID/LED indicator status Component Status Description UID LED indicator Blue Identification Flashing blue...

  • Page 73: Diagnostic Tools

    For more information on RBSU, see the HP ProLiant SL335s G7 Server User Guide. HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online versions, that provide diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation.

  • Page 74: Integrated Management Log

    For more information, refer to the Management CD in the HP Insight Foundation suite for ProLiant. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.

  • Page 75: Hp Insight Remote Support Software

    HP servers, storage, network and SAN environments, plus selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements.

  • Page 76: Internal Usb Functionality

    Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. For additional security, external USB functionality can be disabled through RBSU.

  • Page 77: Physical And Operating Specifications

    Physical and operating specifications This chapter provides physical and operating specifications for the HP ProLiant SL335s G7 server. System unit Table 11 Hardware specifications Item Components Processor socket Processor support Two AMD Opteron 4100 series processors Chipset AMD SR5690+SP5100 Hardware monitoring device...
  • Page 78 Table 11 Hardware specifications Item Components Thermal solution Eight 80mm system fans Table 12 Physical dimensions Item Description System board platform ATX (Advanced Technology Extended) System board dimension 17.935’’x6.5’’ Dimensions (H x W x D) 6.96 x 17.64 x 35.32 inch (with bezel) Server weight (approximate) Full loading (all memory, hard drives, power supplies, and processors...
  • Page 79 Operational input voltage range 90 VAC to 264 VAC full range (Vrms) NOTE: For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the HP Power Advisor website (http://hp.com/go/hppower advisor). Physical and operating specifications 79...

  • Page 80: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 81: Index

    Front I/O board symbol, 28 removing, 38 warning, 27 Front I/O board installing, 38 contact information, 25 front panel components, 63 technical support requirements, 25 HP Insight Diagnostics, 73 HP Insight Remote Support software, 75 Hard Drive Index 81...
  • Page 82 HP ProLiant Essentials Foundation Pack, 74 power supply unit. See PSU HP Systems Insight Manager, overview, 74 Power/system health LED indicator, 71 power-down procedures, 29 processor IML (Integrated Management Log), 74 applying thermal grease, 44 improper airflow installing, 42 caution, 27...
  • Page 83 replacing, 62 System fan thermal solution, 77 spare part number, 22 tools, 73 system LEDs. See status LEDs troubleshooting, 73 system structure front panel, 63 USB support, 75 rear panel, 64 utilities, 73 system board components, 65 system tray warnings removing, 29 battery replacement, 54 replacing, 30...

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