Ford KUGA Owner's Manual page 272

Issue
SYNC does not You may be using the
understand wrong voice commands.
what I am You may be speaking too
saying. soon or at the wrong
time.
SYNC does not You may be using the
understand the wrong voice commands.
name of a song You may not be saying
or artist. the name exactly as it is
saved.
The system may not be
reading the name the
same way you are saying
it.
SYNC does not You may be using the
understand or is wrong voice commands.
calling the You may not be saying
wrong contact the name exactly as it is
when I want to saved.
make a call. Contacts in your phone-
book may be very short
and similar or they may
contain special charac-
ters.
Your phonebook
contacts may be saved
in capital letters.
Kuga (CBSCBS) Vehicles Built From: 15-10-2012Vehicles Built From: 15-10-2012
SYNC™
Voice Command Issues
Possible Cause
270
Possible Solution
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
Refer to the audio display during an active
voice session, you will find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
Review the media voice commands at the
beginning of the media section.
Say the song or artist exactly as it is saved.
If you say "Play Artist Prince" the system
does not play music by Prince and the
Revolution or Prince and the New Power
Generation.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the songs are saved in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title as
the system does not recognize them.
Review the cell phone voice commands at
the beginning of the cell phone section.
Make sure you are saying the name exactly
as it is saved. For example, if a contact is
saved as Joe Wilson, say "Call Joe Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
If the contacts are saved in capital letters,
you have to spell them. JAKE requires you
to say "Call J-A-K-E".