Return Material Authorization (Rma) - Compsee apex User Manual

Apex III Dock User's Manual

Return Material Authorization (RMA)

Products may be returned for repair after obtaining a Return
Material Authorization (RMA) from Compsee Customer Service.
Call one of the following numbers to receive your Return
Authorization
1-321-724-4321 or 1-800-628-3888
Before calling the Compsee Customer Service line you should have
the following information in hand:
• • • •
The unit Model Number
• • • •
The unit Serial Number
• • • •
An accurate description of the problem
• • • •
Your companies name
• • • •
When and how you wish to ship the unit
• • • •
A return address
• • • •
A contact person's name and telephone number
This information is necessary for us to complete an RMA for the
product.
Note: We CANNOT accept materials that are returned
without an RMA number.
The RMA number will ensure that the problem described is
corrected and the unit is repaired and returned in a timely fashion.
Normal Repair time is 10 days from receipt of the equipment.
Shipping costs to Compsee Inc. are to be paid for by the user.
Compsee will pay for the return shipping in the same manner that
the equipment was originally shipped to the repair facility.
COAM30003 Rev. 1.04
5 Support Information
09/03/01 5-3