Troubleshooting - SodaStream Source Quick Start Manual

TROUBLESHOOTING

Before you call for service, please check the list of problems and solutions below:
DRINKS MAKER DOES NOT CARBONATE:
You might be out of gas; replace your cylinder.

Cylinder may be loose. Remove the carbonating bottle, open and remove the back

cover to access the cylinder and retighten the cylinder by hand. DO NOT use tools.
Apply firm pressure but do not over tighten. If the cylinder is already firmly in place, it
may be empty. Replace with a full cylinder.
 Check that the carbonating bottle has been filled with water up to the fill line.
Ensure that the Drinks Maker is in the upright position.

CANNOT PULL BOTTLE REST:
Make sure that the carbonating block is in its fully upward position.

Pull the bottle rest firmly towards you.

CANNOT INSERT THE CARBONATING BOTTLE INTO THE SNAP-LOCK:
Make sure that the carbonating block is in its fully upward position.

Pull the bottle rest towards you until it clicks into its fully forward position. Insert bottle

into Snap-Lock. Firmly push bottle up and back until it locks.
YOU HEAR GAS ESCAPING FROM THE CARBONATING BOTTLE:
The carbonating bottle may not be properly attached. Allow the Drinks Maker to finish

the carbonation process and then you can detach the bottle and reconnect it. Follow
the instructions in the 'Create the Bubbles' section.
It is normal to hear a small amount of gas released at the end of the carbonation

process.
WANT TO RE-CARBONATE A DRINK THAT WAS ALREADY CARBONATED:
 WARNING: FOR YOUR SAFETY, NEVER carbonate again after adding the flavour.
You may recarbonate only plain or sparkling unflavoured water.
YOUR DRINKS MAKER CONTINUES TO RELEASE GAS AFTER CARBONATION IS
FINISHED:
WARNING: Do not remove the cylinder or the bottle. Leave the Drinks Maker in an

upright position. Do not touch it until you no longer hear gas escaping. When the
Drinks Maker is no longer releasing gas, remove the carbonating bottle and contact
your local SodaStream Customer Service Center.
 DANGER: A CO leak can lead to carbon dioxide poisoning. In the event of a CO
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leak, ventilate the area, breathe fresh air and if feeling unwell seek immediate
medical attention.
YOU HEAR THE SOUND OF LEAKING GAS AFTER INSTALLING A NEW CYLINDER INTO
THE DRINKS MAKER:
Screw the cylinder tighter into its fitting. DO NOT use tools.

YOU EXPERIENCE POOR CARBONATION:
 WARNING: DO NOT re-carbonate after adding flavour.
If you have not yet added flavour, carbonate again to a higher carbonation level.

 Carbonate using cold water.
If you still experience poor carbonation you may be out of gas. Replace the cylinder.

WATER OVERFLOWS FROM THE CARBONATING BOTTLE DURING CARBONATION:
Check that the carbonating bottle is filled just to the fill line.

Verify that the carbonating bottle is firmly installed in the Snap-Lock. Check by gently

pulling the bottom of the bottle. If it feels loose, then remove and reinsert.
YOUR SPARKLING DRINK IS NOT FLAVOURFUL ENOUGH:
Just add more flavour to taste!

 WARNING: DO NOT re-carbonate after adding the flavour.
SMALL PIECES OF ICE APPEAR IN THE WATER DURING CARBONATION:
This might happen when carbonating very cold water. If this happens, shorten the

time of each press until the ice stops appearing or it can affect the carbonation. Any
ice created will simply melt.
Still having trouble?
Visit www.sodastream.com and choose 'Select your country' to find contact
details of your local SodaStream customer support team.
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