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RCA DHG535 User Manual

Data & voice gateway.
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CABLE
SATELLITE
TELECOM
TERRESTRIAL
DHG535 - DATA & VOICE GATEWAY
User manual

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   Summary of Contents for RCA DHG535

  • Page 1

    CABLE SATELLITE TELECOM TERRESTRIAL DHG535 - DATA & VOICE GATEWAY User manual...

  • Page 2: Operating Information

    (Check with your cable operator for compatibility.) The RCA DHG535 offers a high-speed connection to the Internet using a USB or Ethernet connection. If you have subscribed to telephone service from your cable operator, then you will be able to place regular phone calls using your home phone(s) and/or fax machine.

  • Page 3: Product Information

    If you purchased this product at a retail outlet, please read the following: Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product.

  • Page 4: Table Of Contents

    Chapter 2: Advanced Information Chapter 1: Connections and Setup Introduction ..........................1 EMTA Features ........................1 What’s on the CD-ROM ...................... 2 Computer Requirements....................3 Wall Mounting ........................4 Overview ..........................5 Front Panel........................5 Rear Panel ......................... 7 Installing the Battery ......................7 Clearance ..........................

  • Page 5

    Chapter 2: Advanced Information Ethernet Connection to One Computer ................25 Connecting More Than Two Computers to the EMTA ............26 Telephone or Fax Connection ..................27 Activating the EMTA ......................28 Accessing the Internet ......................28 Basic Status Web Page Group ....................29 Basic LAN ........................

  • Page 6: Introduction

    Chapter 2: Advanced Information Introduction EMTA Features CableLabs DOCSIS 1.0/1.1/2.0 and PacketCable 1.0/1.1 Standard Compliant Support Multiple Provisioning Mode Support PacketCable NCS 1.0 MGCP1.0 (Media Gateway Control Protocol) Standard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS functions USB Connector for USB interface Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony Support simultaneous voice and data communications Two simultaneous voice conversations in the different FXS ports with different CODEC:...

  • Page 7: What's On The Cd-rom

    Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded already USB drivers — required if connecting by USB Links to Thomson and RCA web sites DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc. Illustrations contained in this document are for representation only.

  • Page 8: Computer Requirements

    Chapter 2: Advanced Information Computer Requirements For the best possible performance from your EMTA, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred)

  • Page 9: Wall Mounting

    Chapter 2: Advanced Information Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward. Dimension for the screw: TBD There are 4 slots on the underside of the EMTA that can be used for wall mounting. Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

  • Page 10: Overview

    Chapter 2: Advanced Information Overview Front Panel The following illustration shows the front panel: The LEDs on the front panel are described in the table below (from left to right): Internet DHG535 Power Link Tel 1 Tel 2 Battery Description Online Power on 0.25 sec...

  • Page 11

    Chapter 2: Advanced Information Internet DHG535 Power Link Tel 1 Tel 2 Battery Description Online USB Link FLASH TX/RX USB Traffic Both Lines On-Hook Tel1 Off-hook, Tel2 FLASH AC Good On-hook Battery Tel1 On-hook, Tel2 Good FLASH Off-hook FLASH FLASH...

  • Page 12: Rear Panel

    Chapter 2: Advanced Information Rear Panel Connector Description 100-240 VAC Power connector REBOOT EMTA Reset EMTA TEL 1/2 and TEL 2 RJ-11 Phone set connector ETHERNET Ethernet 10/100BaseT RJ-45 connector USB Connector CABLE F-Connector Installing the Battery This section provides information on installing batteries into the EMTA. Follow the steps below: 1.

  • Page 13: Clearance

    Chapter 2: Advanced Information 3. Insert the battery into one of the rear battery compartments, as shown below. 4. Reattach the battery cover. 5. Plug the power cord into an AC-receptacle that is always ON (non-switchable). The battery will fully charge within 4 hours. Clearance When installed at normal room temperatures and desktop locations, a minimum of 1"...

  • Page 14: Relationship Among The Devices

    Chapter 2: Advanced Information Relationship among the Devices This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data services. What the EMTA Does The EMTA provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.

  • Page 15: Contact Your Local Cable Company

    Chapter 2: Advanced Information World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN). Check with your cable company to make sure you have everything you need to begin; they’ll know if you need to install special software or re-configure your computer to make your cable internet service work for you.

  • Page 16: Important Information

    Chapter 2: Advanced Information Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access. Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for Cable Modem service.

  • Page 17: Connecting The Emta To A Single Computer

    Chapter 2: Advanced Information Connecting the EMTA to a Single Computer This section of the manual explains how to connect your EMTA to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection.

  • Page 18: Important Connection Information

    Chapter 2: Advanced Information Important Connection Information The EMTA supports Ethernet and USB connections simultaneously. Below are important points to remember before you connect the EMTA. For USB connections, follow the instructions on this page. For Ethernet connections, go to page 21. For telephone and fax connections, go to page 23.

  • Page 19: Usb Connection

    Chapter 2: Advanced Information If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the EMTA CD included with your modem contains the drivers and other information you need to install your EMTA. USB Connection If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the EMTA to the USB port on your computer.

  • Page 20: Using Windows 2000 For Usb Connection

    Chapter 2: Advanced Information Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have a Windows 2000 operating system: 6. When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. Note: If Windows 2000 does not recognize the presence of the EMTA, your BIOS settings may not permit USB and/or Plug-and-Play devices.

  • Page 21

    D. In the location box, key in your CD-ROM drive. For example, if your CD-ROM is located on the E: drive, type “E:\.” Click “Ok” to continue. E. Click “Next” to continue. F. The search should find either “RCA or Thomson USB Cable Modem”. Illustrations contained in this document are for representation only.

  • Page 22

    D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA Digital Cable Modem” should exist. If the “RCA or Thomson Digital Cable Modem” does not exist, the EMTA was NOT installed correctly. Please install again.

  • Page 23: Using Windows Me For Usb Connection

    Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. The automatic search should find and install the driver for the “RCA or Thomson Digital Cable Modem”. Click on “Finish” to complete the process.

  • Page 24: Using Windows Xp For Usb Connection

    Chapter 2: Advanced Information Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system: Windows XP will display the “Welcome to the Found New Hardware Wizard” window, and ask whether you would like the Windows to connect to Windows Update to search for software, Choose “No, not this time”...

  • Page 25

    D. Scroll down the list until you come to “Network Adapters.” Double-click on “Network Adapters.” E. The “RCA or Thomson Digital Cable Modem” should exist. If “RCA or Thomson Digital Cable Modem” does not exist, the EMTA was NOT installed correctly.

  • Page 26: Using Windows Vista For Usb Connection

    Chapter 2: Advanced Information Using Windows Vista for USB Connection Follow steps 6 through 11 if you have a Windows Vista operating system: 6. Windows Vista will briefly display the “Windows need to install driver software for your Thomson USB CDC Device.” Choose the “Locate and install driver software (recommended).”option (Fig.12) Note: If Windows Vista does not recognize the cable modem’s presence, i.e., the “Windows need to install driver software for your Thomson USB CDC Device.”...

  • Page 27

    Chapter 2: Advanced Information 8. When appears ”Allow Windows to search online for driver software for your Thomson USB CDC Device?” Choose the “Don’t search online” option to continue. (Fig.14) (Fig.14) 9. Your computer will ask you to insert the installation CD-ROM that came with the unit and click “Next”...

  • Page 28

    Chapter 2: Advanced Information 10. Your computer will install the drivers for the “RCA USB Cable Modem” (Fig.16). Click on “Close” to complete the process. (Fig.16) 11. Choose a network category and click “OK”. (Fig.17) (Fig.17) Illustrations contained in this document are for representation only.

  • Page 29

    •Select “Settings,” followed by “Control Panel.” The “Control Panel” window will appear. • Double-click on the “network center” icon, and select the “Manage network connections.” • The “RCA USB Cable Modem” should exist. If “RCA or Thomson USB Cable Modem” does not exist, the cable modem was NOT installed correctly.

  • Page 30: Ethernet Connection To One Computer

    Chapter 2: Advanced Information Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the EMTA. 2.

  • Page 31: Connecting More Than Two Computers To The Emta

    Chapter 2: Advanced Information Connecting More Than Two Computers to the EMTA If you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,”...

  • Page 32: Telephone Or Fax Connection

    Chapter 2: Advanced Information Telephone or Fax Connection When properly connected, most telephony devices can be used with the EMTA just as with conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls.

  • Page 33: Activating The Emta

    Chapter 2: Advanced Information Activating the EMTA After installing the EMTA and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem.

  • Page 34: Basic Status Web Page Group

    Chapter 2: Advanced Information Basic Status Web Page Group Basic LAN The screen will be shown as below. This page displays the RF parameters, the status of the EMTA, and the interface parameters. You can choose any interface, such as LAN, CABLE, USB, or MTA, from the drop down list to see the parameters for it.

  • Page 35: Hardware Info

    Chapter 2: Advanced Information Hardware Info This page offers the hardware info for this device, containing the system information, MTA serial number, firmware name and build time, and so on. Event Log This page records the event log for DOCSIS, PacketCable, and NCS Audit. You can clear the logs by pressing the “Clear Log”...

  • Page 36: Cm State

    Chapter 2: Advanced Information CM State You can find the cable modem state on this page. Illustrations contained in this document are for representation only.

  • Page 37: Frequently Asked Questions

    Chapter 3: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.

  • Page 38: General Troubleshooting

    Chapter 3: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. Check all of the connections to your EMTA. Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.

  • Page 39

    If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable. For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM: http://www.cable-modem.rca.com/help Illustrations contained in this document are for representation only.

  • Page 40: Fcc Declaration Of Conformity And Industry Canada Information

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: RCA Model: DHG535 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc.

  • Page 41: Service Information

    Chapter 3: Additional Information Service Information If you purchased or leased your EMTA directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.

  • Page 42: Glossary

    Chapter 3: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP(Dynamic Host Control Protocol) –...

  • Page 43

    Chapter 3: Additional Information are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property. PacketCable – A project with the objective of developing a set of necessary telephony specifications and operations support interface specifications for EMTAs and associated equipment used over the DOCSIS-based cable network.

  • Page 44

    Fore more information Thomson 46, quai Alphonse Le Gallo 92100 Boulogne-Billancourt France Fax : 33 (0) 141 86 56 59 www.thomson-broadband.com ® 2006 Thomson Inc.- Trademark(s) Registered\ -Marca(s) Registada(s)\ ○ Photos and features subject to change without notice. Illustration of product finish may vary from actual color.

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