Online Services; Before You Call - Acer TravelMate 330 Series User Manual

112 Chapter 6
Troubleshooting

Online Services

Before you call

There are three ways to access Acer for technical support and
information:
Internet service worldwide, visit http://www.acer.com/
Online service in the United States and Canada, call 1-800-
816-2237
Technical support numbers in various countries
You can view a list of technical support numbers by following
these steps:
1. Click on Start, Settings, Control Panel.
2. Double-click on System.
3. Click on the Support Information button.
Please have the following information available when you call
Acer for online service, and please be at your computer when
you call. With your support, we can reduce the amount of time a
call takes and help solve your problems efficiently.
If there are error messages or beeps reported by your computer,
write them down as they appear on the screen (or the number
and sequence in the case of beeps).
If you are able to run the PC-Doctor diagnostic tests, locate the
log file by selecting Windows, Test Log in the PC-Doctor menu
bar.
If you haven't registered your notebook computer, you will be
required to register during your first call to Acer.
You are required to provide the following information:
Name:_________________________________________
Address:_______________________________________
_______________________________________________